While some business owners struggle to keep their businesses afloat, others appear to flourish even in the most difficult times.

For some, a common complaint seems to be that referrals simply aren’t enough to drum up business anymore. The interesting thing is that most of these same business owners are not trying anything different to market their businesses even though the market clearly seems to have changed. On the other hand, there are business owners who have seen exceptional business growth all through the year and not just any kind of growth either; I am talking about stellar growth.

So what are the things that set successful business owners apart? Here are nine things successful business owners do differently.

1. They Don’t Focus on the State of the Economy

Instead, they focus on how it alters buying behaviours exhibited by their customers without letting the despondency of it depress them. If your services or products are genuinely useful or helpful, then you will definitely find people who are willing to buy from you regardless of the economic conditions.

2. They Offer their Customers Something New

If you find that people aren’t buying what you’re selling, even though they used to, this could be an indication that you need to change things up. The obvious reaction would be to cut your prices, but this will devalue what you are offering. Instead, try adding value by developing new packages out of services and products you already own or updating your current offerings. You could go as far as to offer something entirely new such as training programs, new product bundles or products, an eBook, or even a workshop. Be creative and don’t be afraid to think outside the box. All successful business owners do.

3. They Don’t Just Guess

Successful business owners don’t guess. Conduct a survey and collect customer feedback to discover what they want, so you can offer products and services that are in high demand. You can use free or low-cost online surveys or provide your customers with an in-person questionnaire. Honest customer feedback will help you make better decisions in your business and reassure you when you are on the right track. Be sure to always rely on facts and numbers and stop guessing.

4. They Take Advantage of New Technology

The digital space has grown rapidly in recent years and I am sure you have used one tool or another in your own business. So why not use it to improve your online presence? The social networking tools at your disposal also make it cheaper for you to effectively market your business. Social media allows you to expand your reach and maybe even have fun in the process. However, it is crucial that you actually have a game plan. Download your free social media blueprint to put your entire content strategy on autopilot.

5. They Constantly Grow Their List

Ensure you have a list of your current and previous customers that you keep in touch with, not to mention new prospects. This will help them remember and get to know your business better. Of course, you can collect contact information in your office or over the phone and send out print materials. But to truly leverage your time and tap into your list’s full potential, you should have an offer and sign-up system on your website as part of your marketing strategy and then keep in touch using smart email automation. Why restrict yourself? You can even use both methods to supercharge your list growth.

6. They Offer Value

People expect more value for their money and time today than ever before, so focus less on selling your services and products and more on offering helpful solutions in your marketing strategy for better results. The more value you give, the more people will want to buy from you.

7. They Do Mixed Media Marketing

Develop a marketing plan and strategy that allows you to use multiple tactics or media channels to reach your target audience instead of focusing on just one. Ask yourself where your ideal customers hang out and how to best engage with them on their preferred platform. Then develop a strategy to direct them onto your own list.

8. They Never Stop Learning

Times are changing and you need to stay updated on what is new and working currently but you cannot do this if you are always busy in your business. Successful business owners understand the importance of taking time out of their business to learn and grow. Network, take part in seminars or read new material to meet new people and learn new things about the industry. Check out this list of 6 TED Talks every business owner must watch.

9. They Don’t Do It All Themselves

And finally, you probably don’t have time to learn about everything it takes to run, grow, and promote your business, particularly online. You may end up hitting a wall whereby your business will cease to grow; you will burn out, and feel exhausted. Hire an employee or virtual assistant to help you with repetitive tasks. Engage a professional marketing consultant or digital agency to help you develop and implement a sound marketing strategy that will save you time and headspace. If you’d like to have a chat about how to best grow your business, you can book a free strategy call here.

There you have it. Nine things that will not only help you become more successful in your business but happier as well.