/**
 * Done Desk Frontend Styles
 * Minimalist design with customizable primary color
 */

/* Enfold container width adjustments on small screens */
@media only screen and (max-width: 767px) {
    .responsive #top #wrap_all .container {
        width: 90%;
        max-width: 90%;
        margin: 0 auto;
        padding-left: 0;
        padding-right: 0;
        float: none;
    }
}

:root {
    --done-desk-primary-color: #007cba;
    --done-desk-text-color: #333;
    --done-desk-border-color: #ddd;
    --done-desk-background-color: #f9f9f9;
    --done-desk-white: #fff;
    --done-desk-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    --done-desk-radius: 6px;
    --done-desk-spacing: 20px;
}

/* Form Container */
.done-desk-form-container {
    max-width: 600px;
    margin: 0 auto;
    padding: var(--done-desk-spacing);
    background: var(--done-desk-white);
    border-radius: var(--done-desk-radius);
    box-shadow: var(--done-desk-shadow);
    border: 1px solid var(--done-desk-border-color);
    position: relative;
}

.done-desk-form-title {
    margin: 0 0 var(--done-desk-spacing) 0;
    color: var(--done-desk-text-color);
    font-size: 24px;
    font-weight: 600;
}

/* Form Elements */
.done-desk-form {
    margin: 0;
}

.done-desk-form-group {
    margin-bottom: var(--done-desk-spacing);
}

.done-desk-form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 500;
    color: var(--done-desk-text-color);
}

/* Split row layout for category and priority */
.done-desk-form-row-split {
    display: flex;
    gap: 20px;
    margin-bottom: var(--done-desk-spacing);
}

.done-desk-form-field {
    flex: 1;
}

.done-desk-form-field label {
    display: block;
    margin-bottom: 8px;
    font-weight: 500;
    color: var(--done-desk-text-color);
}

.done-desk-form-field .done-desk-select,
.done-desk-form-field .done-desk-input {
    width: 100%;
}

/* Responsive design for split rows */
@media (max-width: 768px) {
    .done-desk-form-row-split {
        flex-direction: column;
        gap: 15px;
    }
}

.done-desk-form-group .required {
    color: #dc3232;
}

.done-desk-input,
.done-desk-select,
.done-desk-textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    font-size: 14px;
    background: var(--done-desk-white);
    transition: border-color 0.3s ease;
    box-sizing: border-box;
}

.done-desk-input:focus,
.done-desk-select:focus,
.done-desk-textarea:focus {
    outline: none;
    border-color: var(--done-desk-primary-color);
    box-shadow: 0 0 0 2px rgba(0, 124, 186, 0.1);
}

.done-desk-textarea {
    resize: vertical;
    min-height: 120px;
}

.done-desk-help-text {
    display: block;
    margin-top: 5px;
    font-size: 12px;
    color: #666;
}

/* Buttons */
.done-desk-button {
    display: inline-block;
    padding: 12px 24px;
    background: var(--done-desk-background-color);
    color: var(--done-desk-text-color);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    text-decoration: none;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s ease;
    text-align: center;
    line-height: 1.4;
}

.done-desk-button:hover {
    background: #e9e9e9;
    text-decoration: none;
}

.done-desk-button-primary {
    background: var(--done-desk-primary-color);
    color: var(--done-desk-white);
    border-color: var(--done-desk-primary-color);
}

.done-desk-button-primary:hover {
    background: #005a87;
    border-color: #005a87;
    color: var(--done-desk-white);
}

.done-desk-button-secondary {
    background: var(--done-desk-white);
    color: var(--done-desk-text-color);
}

.done-desk-button-secondary:hover {
    background: var(--done-desk-background-color);
}

.done-desk-button-small {
    padding: 6px 16px;
    font-size: 12px;
}

.done-desk-button:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    pointer-events: none;
}

.done-desk-button:disabled:hover {
    background: inherit;
    color: inherit;
    border-color: inherit;
}

/* Form submission state */
.done-desk-form.submitting {
    pointer-events: none;
}

.done-desk-form.submitting .done-desk-input,
.done-desk-form.submitting .done-desk-select,
.done-desk-form.submitting .done-desk-textarea {
    opacity: 0.7;
    cursor: not-allowed;
}

/* Loading overlay for form submission */
.done-desk-form-overlay {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(255, 255, 255, 0.8);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10;
    border-radius: var(--done-desk-radius);
}

.done-desk-form-overlay .done-desk-loading-spinner {
    width: 40px;
    height: 40px;
    border: 3px solid #f3f3f3;
    border-top: 3px solid var(--done-desk-primary-color);
    border-radius: 50%;
    animation: done-desk-spin 1s linear infinite;
}

.done-desk-loading {
    font-style: italic;
    color: #666;
}

/* Messages */
.done-desk-message {
    padding: 15px;
    margin-bottom: var(--done-desk-spacing);
    border-radius: var(--done-desk-radius);
    border-left: 4px solid;
}

.done-desk-success {
    background: #d4edda;
    color: #155724;
    border-color: #28a745;
}

.done-desk-error {
    background: #f8d7da;
    color: #721c24;
    border-color: #dc3545;
}

/* Dashboard Container */
.done-desk-dashboard-container {
    max-width: 800px;
    margin: 0 auto;
}

.done-desk-dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--done-desk-spacing);
    flex-wrap: wrap;
    gap: 15px;
}

.done-desk-dashboard-title {
    margin: 0;
    color: var(--done-desk-text-color);
    font-size: 24px;
    font-weight: 600;
}

/* No Tickets Message - Consolidated */
.done-desk-no-tickets {
    padding: 40px 20px !important;
    text-align: center !important;
    background: var(--done-desk-white, #fff) !important;
    border-radius: var(--done-desk-radius, 8px) !important;
    box-shadow: var(--done-desk-shadow, 0 2px 4px rgba(0,0,0,0.1)) !important;
    border: 1px solid var(--done-desk-border-color, #e5e7eb) !important;
    margin: 0 !important;
}

.done-desk-no-tickets p {
    margin: 0 0 15px 0 !important;
    color: #6c757d !important;
    font-size: 16px !important;
    line-height: 1.5 !important;
}

/* Tickets List */
.done-desk-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.done-desk-ticket-item {
    background: var(--done-desk-white);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    box-shadow: var(--done-desk-shadow);
    overflow: hidden;
    transition: box-shadow 0.3s ease;
}

.done-desk-ticket-item:hover {
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.done-desk-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    padding: 20px 0 15px;
    border-bottom: 1px solid var(--done-desk-border-color);
    gap: 15px;
}

/* Ticket Title Styling - Override Theme CSS */
.done-desk-ticket-title,
.done-desk-modal .done-desk-ticket-title,
#done-desk-admin-modal .done-desk-ticket-title,
#done-desk-user-modal .done-desk-ticket-title,
.done-desk-modal-content .done-desk-ticket-title {
    margin: 0 !important;
    font-size: 24px !important;
    font-weight: 600 !important;
    line-height: 1.3 !important;
    color: #333 !important;
    text-transform: none !important;
    border: none !important;
    background: none !important;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif !important;
    padding: 20px 0 !important;
    flex: 1;
}

.done-desk-ticket-meta {
    display: flex;
    gap: 8px;
    flex-shrink: 0;
}

.done-desk-ticket-content {
    padding: 15px 20px;
}

.done-desk-ticket-content p {
    margin: 0 0 10px 0;
    color: #666;
    line-height: 1.5;
}

.done-desk-ticket-dates {
    margin-top: 10px;
}

.done-desk-ticket-dates small {
    color: #999;
    font-size: 12px;
}

.done-desk-ticket-actions {
    padding: 15px 20px;
    background: var(--done-desk-background-color);
    border-top: 1px solid var(--done-desk-border-color);
    text-align: right;
}

/* Badges */
.done-desk-status-badge,
.done-desk-priority-badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    height: 23px;
    line-height: 1.2;
    box-sizing: border-box;
    vertical-align: middle;
}

/* Status Badges - Coherent Color System */
.done-desk-status-new {
    background: rgba(34, 197, 94, 0.1);
    color: #166534;
    border: 1px solid rgba(34, 197, 94, 0.2);
    font-weight: 600;
}

.done-desk-status-active {
    background: rgba(59, 130, 246, 0.1);
    color: #1e40af;
    border: 1px solid rgba(59, 130, 246, 0.2);
}

.done-desk-status-awaiting_client,
.done-desk-status-awaiting-client {
    background: rgba(245, 158, 11, 0.1);
    color: #92400e;
    border: 1px solid rgba(245, 158, 11, 0.2);
    position: relative;
    overflow: visible; /* Changed from hidden to visible */
}

/* Apple-style subtle border animation for awaiting client status - Frontend only */
.done-desk-user-dashboard .done-desk-status-awaiting-client {
    border: 1px solid rgba(245, 158, 11, 0.3);
    box-shadow: 0 0 0 1px rgba(245, 158, 11, 0.2);
    animation: done-desk-gentle-glow 3s ease-in-out infinite;
}

@keyframes done-desk-gentle-glow {
    0%, 100% {
        border-color: rgba(245, 158, 11, 0.3);
        box-shadow: 0 0 0 1px rgba(245, 158, 11, 0.2), 
                    0 0 8px rgba(245, 158, 11, 0.1);
    }
    50% {
        border-color: rgba(251, 191, 36, 0.6);
        box-shadow: 0 0 0 1px rgba(251, 191, 36, 0.4), 
                    0 0 12px rgba(251, 191, 36, 0.2);
    }
}

.done-desk-status-completed {
    background: rgba(34, 197, 94, 0.1);
    color: #166534;
    border: 1px solid rgba(34, 197, 94, 0.2);
    position: relative;
    padding-left: 25px !important;
}

.done-desk-status-completed::before {
    content: "✓";
    position: absolute;
    left: 8px;
    top: 50%;
    transform: translateY(-50%);
    font-size: 14px;
    font-weight: bold;
    color: #166534;
}

.done-desk-status-archived {
    background: rgba(107, 114, 128, 0.1);
    color: #374151;
    border: 1px solid rgba(107, 114, 128, 0.2);
}



/* Modal */
.done-desk-modal {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    width: 100% !important;
    height: 100% !important;
    background: rgba(0, 0, 0, 0.5) !important;
    z-index: 999999 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px !important;
}

/* Consolidated Modal Content - All properties in one place */
.done-desk-modal-content {
    background: #fff !important;
    border-radius: 12px !important;
    max-width: 800px !important;
    width: 100% !important;
    max-height: 90vh !important;
    overflow-y: auto !important;
    position: relative !important;
    padding: 25px 30px 10px !important;
    box-shadow: 0 20px 40px rgba(0,0,0,0.2) !important;
    margin: 0 !important;
    box-sizing: border-box !important;
    animation: done-desk-modal-appear 0.3s ease-out !important;
}

.done-desk-modal-large {
    max-width: 800px;
}

.done-desk-modal-close {
    position: absolute !important;
    top: 15px !important;
    right: 20px !important;
    font-size: 24px !important;
    font-weight: bold !important;
    cursor: pointer !important;
    color: #999 !important;
    z-index: 999999 !important;
}

.done-desk-modal-close:hover {
    color: var(--done-desk-text-color);
}

/* Ticket Detail */
.done-desk-ticket-detail,
.done-desk-admin-ticket-detail {
    padding: 0px;
}

.done-desk-ticket-detail-header {
    margin-bottom: 25px;
    padding-bottom: 15px;
    border-bottom: 1px solid var(--done-desk-border-color);
}

.done-desk-ticket-detail-header h4 {
    margin: 0 0 10px 0;
    font-size: 20px;
    color: var(--done-desk-text-color);
}

.done-desk-ticket-detail-section {
    margin-bottom: 25px;
}

.done-desk-ticket-detail-section h5 {
    margin: 0 0 10px 0;
    font-size: 14px;
    font-weight: 600;
    color: var(--done-desk-text-color);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.done-desk-ticket-description,
.done-desk-admin-notes {
    background: var(--done-desk-background-color);
    padding: 15px;
    border-radius: var(--done-desk-radius);
    border: 1px solid var(--done-desk-border-color);
    line-height: 1.6;
}

.done-desk-ticket-detail-actions {
    margin-top: 25px;
    padding-top: 15px;
    border-top: 1px solid var(--done-desk-border-color);
}

/* Admin Dashboard */
.done-desk-admin-container {
    margin: 20px 0;
}

.done-desk-admin-header {
    margin-bottom: 20px;
}

.done-desk-admin-title {
    margin: 0;
    font-size: 24px;
    color: var(--done-desk-text-color);
}

.done-desk-admin-filters {
    background: var(--done-desk-white);
    padding: 20px;
    border-radius: var(--done-desk-radius);
    box-shadow: var(--done-desk-shadow);
    border: 1px solid var(--done-desk-border-color);
    margin-bottom: 20px;
}

.done-desk-filter-form {
    display: flex;
    gap: 15px;
    align-items: end;
    flex-wrap: wrap;
}

.done-desk-filter-group {
    display: flex;
    flex-direction: column;
    min-width: 150px;
}

.done-desk-filter-group label {
    margin-bottom: 5px;
    font-weight: 500;
    color: var(--done-desk-text-color);
}

.done-desk-results-summary {
    margin-bottom: 15px;
}

.done-desk-results-summary p {
    margin: 0;
    color: #666;
    font-size: 14px;
}

/* Admin Tickets Table */
.done-desk-admin-tickets {
    background: var(--done-desk-white);
    border-radius: var(--done-desk-radius);
    box-shadow: var(--done-desk-shadow);
    border: 1px solid var(--done-desk-border-color);
    overflow: hidden;
}

.done-desk-tickets-table {
    width: 100%;
    border-collapse: collapse;
    margin: 0 0 20px 0;
}

.done-desk-tickets-table th {
    background: var(--done-desk-background-color);
    padding: 15px 12px;
    text-align: left;
    font-weight: 600;
    color: var(--done-desk-text-color);
    border-bottom: 1px solid var(--done-desk-border-color);
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Client and Agent columns - fit content width */
.done-desk-tickets-table th:nth-child(2),
.done-desk-tickets-table td:nth-child(2) {
    width: -webkit-max-content;
    width: -moz-max-content;
    width: max-content;
}

.done-desk-tickets-table th:nth-child(4),
.done-desk-tickets-table td:nth-child(4) {
    width: -webkit-max-content;
    width: -moz-max-content;
    width: max-content;
}

.done-desk-tickets-table td {
    padding: 15px 12px;
    border-bottom: 1px solid var(--done-desk-border-color);
    vertical-align: middle;
}

.done-desk-tickets-table tr:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 5%, transparent) !important;
}

.done-desk-tickets-table td strong {
    color: var(--done-desk-text-color);
    line-height: 1.4!important;
    display: -webkit-inline-flex;
}

.done-desk-tickets-table td small {
    color: #666;
    font-size: 12px;
    display: block;
    line-height: 1.4;
}

/* Website link styling in company column */
.done-desk-tickets-table td small a {
    color: var(--done-desk-primary-color);
    text-decoration: none;
    transition: color 0.2s ease;
}

.done-desk-tickets-table td small a:hover {
    color: color-mix(in srgb, var(--done-desk-primary-color) 80%, black);
    text-decoration: underline;
}

/* Ticket category label in admin table */
.done-desk-ticket-category {
    font-size: 11px;
    font-weight: 600;
    color: rgb(255, 255, 255);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 4px;
    padding: 2px 4px!important;
    background: var(--enfold-main-color-primary);
    border-radius: 4px;
    display: table-cell;
    line-height: 1.4;
}

/* Pagination */
.done-desk-pagination {
    margin-top: 20px;
    text-align: center;
}

.done-desk-pagination .page-numbers {
    display: inline-block;
    padding: 8px 12px;
    margin: 0 2px;
    background: var(--done-desk-white);
    color: var(--done-desk-text-color);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    text-decoration: none;
    transition: all 0.3s ease;
}

.done-desk-pagination .page-numbers:hover,
.done-desk-pagination .page-numbers.current {
    background: var(--done-desk-primary-color);
    color: var(--done-desk-white);
    border-color: var(--done-desk-primary-color);
    text-decoration: none;
}

/* Responsive Design */
@media (max-width: 768px) {
    /* Ensure main dashboard content is scrollable */
    body {
        overflow-y: auto !important;
        -webkit-overflow-scrolling: touch;
    }
    
    .done-desk-form-container,
    .done-desk-dashboard-container {
        margin: 0 15px;
        overflow-y: auto;
        -webkit-overflow-scrolling: touch;
    }
    
    .done-desk-dashboard-header {
        flex-direction: column;
        align-items: stretch;
        text-align: center;
    }
    
    .done-desk-ticket-header {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
        gap: 10px;
    }
    
    .done-desk-ticket-meta {
        justify-content: flex-start;
    }
    
    .done-desk-filter-form {
        flex-direction: column;
        align-items: stretch;
    }
    
    .done-desk-filter-group {
        min-width: auto;
    }
    
    .done-desk-admin-tickets {
        overflow-x: auto;
    }
    
    .done-desk-tickets-table {
        min-width: 700px;
    }
    
    .done-desk-modal .done-desk-modal-content {
        margin: 20px !important;
        max-height: calc(100vh - 40px) !important;
    }
    
    .done-desk-ticket-detail,
    .done-desk-admin-ticket-detail {
        padding: 20px;
    }
}

@media (max-width: 480px) {
    .done-desk-form-container,
    .done-desk-dashboard-container {
        margin: 0 10px;
    }
    
    .done-desk-form-title,
    .done-desk-dashboard-title {
        font-size: 20px;
    }
    
    .done-desk-ticket-title,
    .done-desk-modal .done-desk-ticket-title,
    #done-desk-admin-modal .done-desk-ticket-title,
    #done-desk-user-modal .done-desk-ticket-title,
    .done-desk-modal-content .done-desk-ticket-title {
        font-size: 20px !important;
        padding: 0 0 15px 0 !important;
    }
    
    .done-desk-button {
        width: 100%;
        text-align: center;
    }
    
    .done-desk-button-small {
        width: auto;
        display: inline-block;
    }
    
    .done-desk-modal {
        padding: 10px;
    }
    
    .done-desk-modal .done-desk-modal-content {
        margin: 0 !important;
    }
}

/* Dashboard Stats */
.done-desk-dashboard-stats {
    margin-bottom: 30px;
    padding: 20px;
    background: var(--done-desk-white);
    border-radius: var(--done-desk-radius);
    box-shadow: var(--done-desk-shadow);
    border: 1px solid var(--done-desk-border-color);
}

/* Adjust spacing when admin header is hidden */
.done-desk-admin-container > .done-desk-dashboard-stats:first-child {
    margin-top: 0;
}

/* User bar spacing for admin containers */
.done-desk-with-user-bar {
    padding-top: 60px;
}

/* Mobile responsive adjustments for user bar */
@media (max-width: 768px) {
    .done-desk-with-user-bar {
        padding-top: 55px;
    }
}

.done-desk-stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 20px;
}

/* Ensure 4 stats display nicely on larger screens */
@media (min-width: 1200px) {
    .done-desk-stats-grid {
        grid-template-columns: repeat(4, 1fr);
    }
}

/* Client Management View Toggle */
.done-desk-view-toggle-container {
    display: flex;
    justify-content: flex-end;
    margin-bottom: 20px;
    padding: 0;
}

.done-desk-view-toggle {
    display: flex;
    background: #f8f9fa;
    border-radius: 6px;
    padding: 4px;
    border: 1px solid #e9ecef;
}

.done-desk-view-btn {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border: none;
    background: transparent;
    color: #6c757d;
    font-size: 14px;
    font-weight: 500;
    border-radius: 4px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.done-desk-view-btn:hover {
    background: #e9ecef;
    color: #495057;
}

.done-desk-view-btn.active {
    background: #fff;
    color: var(--done-desk-primary-color);
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.done-desk-view-btn i {
    font-size: 16px;
}

/* Client Card View */
.done-desk-tab-content-wrapper .done-desk-clients-cards {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 20px;
    padding: 20px;
}

.done-desk-client-card {
    background: #fff;
    border: 1px solid #e9ecef;
    border-radius: 8px;
    padding: 20px;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 2px 4px rgba(0,0,0,0.05);
}

.done-desk-client-card:hover {
    box-shadow: 0 4px 12px rgba(0,0,0,0.1);
    border-color: var(--done-desk-primary-color);
    transform: translateY(-2px);
}

.done-desk-client-card-header {
    display: flex;
    align-items: center;
    gap: 15px;
    margin-bottom: 15px;
}

/* Card view client info - ensure no conflicts */
.done-desk-clients-cards .done-desk-client-info {
    display: flex;
    align-items: center;
    gap: 15px;
    background: none;
    border: none;
    padding: 0;
    margin: 0;
}

/* Card view client details - ensure no conflicts */
.done-desk-clients-cards .done-desk-client-details {
    display: block;
    line-height: 1.4;
}

/* Card view client name - ensure no conflicts */
.done-desk-clients-cards .done-desk-client-name {
    color: #212529;
    font-weight: 600;
    font-size: 18px;
    margin: 0;
}

/* Card view client company - ensure no conflicts */
.done-desk-clients-cards .done-desk-client-company {
    color: #6c757d;
    font-weight: 500;
    font-size: 14px;
    margin: 0;
}

.done-desk-client-card-info h3 {
    margin: 0 0 5px 0;
    font-size: 18px;
    font-weight: 600;
    color: #212529;
}

.done-desk-client-card-company {
    margin: 0 0 8px 0;
    font-size: 14px;
    color: #6c757d;
    font-weight: 500;
}

.done-desk-client-card-website {
    font-size: 13px;
    color: var(--done-desk-primary-color);
    text-decoration: none;
}

.done-desk-client-card-website:hover {
    text-decoration: underline;
}

.done-desk-client-card-status {
    display: inline-block;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    line-height: 1.2;
    border: none;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.done-desk-client-card-status.active {
    background: var(--done-desk-primary-color);
    color: var(--done-desk-white);
}

.done-desk-client-card-status.inactive {
    background: #6c757d;
    color: var(--done-desk-white);
}


.done-desk-client-card-stats {
    display: flex;
    justify-content: space-between;
    margin-top: 15px;
    padding-top: 15px;
    border-top: 1px solid #f8f9fa;
}

.done-desk-client-card-stat {
    text-align: center;
}

.done-desk-client-card-stat-number {
    font-size: 18px;
    font-weight: 600;
    color: #212529;
    margin-bottom: 2px;
}

.done-desk-client-card-stat-label {
    font-size: 12px;
    color: #6c757d;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.done-desk-client-card-sentiment {
    display: flex;
    align-items: center;
    gap: 5px;
    margin-top: 10px;
}

.done-desk-client-card-rating {
    font-size: 14px;
    font-weight: 600;
    color: #212529;
}

.done-desk-client-card-stars {
    display: flex;
    gap: 2px;
}

.done-desk-client-card-stars .star {
    font-size: 14px;
    color: #dee2e6;
}

.done-desk-client-card-stars .star.filled {
    color: #ffc107;
}

/* Hide table when card view is active */
.done-desk-clients-cards .done-desk-tickets-table {
    display: none;
}

/* Hide cards when list view is active */
.done-desk-clients-list .done-desk-clients-cards {
    display: none;
}

/* Mobile responsive for cards */
@media (max-width: 768px) {
    .done-desk-tab-content-wrapper .done-desk-clients-cards {
        grid-template-columns: 1fr;
        padding: 15px;
        gap: 15px;
    }
    
    .done-desk-client-card {
        padding: 15px;
    }
    
    .done-desk-client-card-header {
        gap: 12px;
    }
    
    .done-desk-clients-cards .done-desk-client-card-avatar {
        width: 70px;
        height: 70px;
    }
    
    .done-desk-client-card-info h3 {
        font-size: 16px;
    }
}

/* Tablet responsive for cards */
@media (min-width: 769px) and (max-width: 1024px) {
    .done-desk-tab-content-wrapper .done-desk-clients-cards {
        grid-template-columns: repeat(2, 1fr);
    }
}

/* Desktop responsive for cards */
@media (min-width: 1025px) {
    .done-desk-tab-content-wrapper .done-desk-clients-cards {
        grid-template-columns: repeat(3, 1fr);
    }
}

/* Team Members Styles */
.done-desk-team-member-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.done-desk-team-member-avatar-small {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    object-fit: cover;
}

.done-desk-verification-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 500;
}

.done-desk-verification-badge.done-desk-verified {
    background-color: #d4edda;
    color: #155724;
}

.done-desk-verification-badge.done-desk-unverified {
    background-color: #fff3cd;
    color: #856404;
}

.done-desk-verification-badge i {
    font-size: 10px;
}

.column-job-title {
    min-width: 120px;
}

.column-verification {
    min-width: 100px;
}

.done-desk-client-card-verification {
    margin-top: 12px;
    text-align: center;
}

.done-desk-client-card-status.pending {
    background-color: #fff3cd;
    color: #856404;
}

/* Client Management Loading */
.done-desk-loading-container {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 40px 20px;
    text-align: center;
}

.done-desk-loading-container .done-desk-spinner {
    width: 32px;
    height: 32px;
    border: 3px solid #f3f4f6;
    border-top: 3px solid #6366f1;
    border-radius: 50%;
    animation: done-desk-spin 1s linear infinite;
    margin-bottom: 12px;
}

.done-desk-loading-container p {
    margin: 0;
    color: #6b7280;
    font-size: 14px;
}

@keyframes done-desk-spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* Client Management Pagination */
/* Admin Dashboard Pagination - Right-aligned layout with proper spacing */
.done-desk-admin-container .done-desk-pagination {
    margin-top: 30px;
    text-align: right;
    padding: 15px 15px;
    background: none;
    border: none;
    border-radius: 0;
    display: block;
    clear: both;
    border-top: 1px solid #e9ecef;
}

.done-desk-admin-container .done-desk-pagination .page-numbers {
    display: inline-block;
    padding: 8px 12px;
    margin: 0 2px;
    background: var(--done-desk-white);
    color: var(--done-desk-text-color);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    text-decoration: none;
    transition: all 0.3s ease;
    font-size: 14px;
    font-weight: 500;
    min-width: 40px;
    text-align: center;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

.done-desk-admin-container .done-desk-pagination .page-numbers:first-child {
    margin-left: 0;
}

.done-desk-admin-container .done-desk-pagination .page-numbers:last-child {
    margin-right: 0;
}

.done-desk-admin-container .done-desk-pagination .page-numbers:hover,
.done-desk-admin-container .done-desk-pagination .page-numbers.current {
    background: var(--done-desk-primary-color);
    color: var(--done-desk-white);
    border-color: var(--done-desk-primary-color);
    text-decoration: none;
}

/* Client Dashboard Pagination - Complex flexbox layout */
.done-desk-pagination {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 20px;
    padding: 20px;
    background: #f8f9fa;
    border-radius: 8px;
    border: 1px solid #e9ecef;
}

.done-desk-pagination-info {
    color: #6c757d;
    font-size: 14px;
    font-weight: 500;
}

.done-desk-pagination-links {
    display: flex;
    align-items: center;
    gap: 8px;
}

.done-desk-pagination-link {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 12px;
    background: #fff;
    color: #495057;
    text-decoration: none;
    border-radius: 6px;
    border: 1px solid #dee2e6;
    font-size: 14px;
    font-weight: 500;
    transition: all 0.2s ease;
    min-width: 40px;
    justify-content: center;
}

.done-desk-pagination-link:hover {
    background: var(--done-desk-primary-color);
    color: #fff;
    border-color: var(--done-desk-primary-color);
    text-decoration: none;
}

.done-desk-pagination-link.active {
    background: var(--done-desk-primary-color);
    color: #fff;
    border-color: var(--done-desk-primary-color);
}

.done-desk-pagination-ellipsis {
    padding: 8px 4px;
    color: #6c757d;
    font-weight: 500;
}

/* Mobile responsive pagination */
@media (max-width: 768px) {
    .done-desk-pagination {
        flex-direction: column;
        gap: 15px;
        text-align: center;
    }
    
    .done-desk-pagination-links {
        flex-wrap: wrap;
        justify-content: center;
    }
    
    .done-desk-pagination-link {
        padding: 6px 10px;
        font-size: 13px;
        min-width: 36px;
    }
}

.done-desk-stat-card {
    text-align: center;
    padding: 20px;
    background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);
    border-radius: var(--done-desk-radius);
    border: 1px solid rgba(0, 0, 0, 0.05);
    transition: transform 0.2s ease;
}

.done-desk-stat-card:hover {
    transform: translateY(-2px);
}

.done-desk-stat-number {
    font-size: 2.5em;
    font-weight: 700;
    color: var(--done-desk-primary-color);
    margin-bottom: 8px;
    line-height: 1;
}

.done-desk-stat-label {
    font-size: 14px;
    font-weight: 600;
    color: var(--done-desk-text-color);
    margin-bottom: 4px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.done-desk-stat-description {
    font-size: 12px;
    color: #666;
    line-height: 1.3;
}

/* Sentiment Colors */
.done-desk-sentiment-positive {
    color: var(--done-desk-primary-color) !important;
}

.done-desk-sentiment-neutral {
    color: #6c757d !important;
}

.done-desk-sentiment-negative {
    color: #dc3545 !important;
}

/* Tab System Styles */
.done-desk-tabs {
    margin-bottom: 20px;
}

.done-desk-tab-nav {
    border-bottom: 2px solid var(--done-desk-border-color);
    margin-bottom: 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 20px;
}

.done-desk-tab-links {
    display: flex;
    gap: 0;
    flex-wrap: wrap;
}

/* Compact Search in Tab Navigation - Perfect Alignment & Theme Proof */
.done-desk-tab-search {
    flex-shrink: 0;
    display: flex !important;
    align-items: center !important;
    padding: 8px 0 !important; /* Match tab padding for perfect alignment */
}

/* High Specificity Form Reset to Prevent Theme Overrides */
.done-desk-admin-container .done-desk-compact-search-form,
.done-desk-admin-dashboard .done-desk-compact-search-form,
.done-desk-tab-search .done-desk-compact-search-form,
#done-desk-admin-dashboard .done-desk-compact-search-form,
form.done-desk-compact-search-form {
    margin: 0 !important;
    margin-bottom: 0 !important;
    margin-top: 0 !important;
    padding: 0 !important;
    border: none !important;
    background: none !important;
    display: block !important;
    width: auto !important;
    height: auto !important;
    box-shadow: none !important;
    outline: none !important;
}

.done-desk-search-input-group {
    display: flex;
    align-items: center;
    background: var(--done-desk-white);
    border: 1px solid #e1e5e9;
    border-radius: 6px;
    overflow: hidden;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    height: auto !important; /* Let content determine height naturally */
}

.done-desk-compact-search-input {
    padding: 8px 12px !important; /* Match tab padding */
    border: none !important;
    background: transparent !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    width: 300px !important; /* Increased by 50px from 250px */
    margin: 0 !important;
    box-shadow: none !important;
    outline: none !important;
    height: 45px !important;
    box-sizing: border-box !important;
    line-height: 1.4 !important;
}

.done-desk-compact-search-input:focus {
    box-shadow: none !important;
    border: none !important;
    outline: none !important;
}

.done-desk-compact-search-input::placeholder {
    color: #6c757d !important;
    font-weight: 400 !important;
}

.done-desk-compact-search-btn,
.done-desk-compact-clear-btn {
    padding: 8px 12px !important; /* Match tab and input padding */
    background: var(--done-desk-primary-color) !important;
    color: var(--done-desk-white) !important;
    border: none !important;
    border-radius: 4px !important; /* Added border radius */
    cursor: pointer;
    transition: all 0.3s ease;
    margin: 0 !important;
    display: flex;
    align-items: center;
    justify-content: center;
    text-decoration: none !important;
    height: 40px !important;
    box-sizing: border-box !important;
    line-height: 1.4 !important;
    width: 45px !important;
}

.done-desk-compact-search-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.2) !important;
}

.done-desk-compact-clear-btn {
    background: #6c757d !important;
    margin-left: 1px !important;
    border-radius: 4px !important; /* Added border radius */
}

.done-desk-compact-clear-btn:hover {
    background: #5a6268 !important;
    transform: translateY(-1px) !important;
}

.done-desk-search-icon {
    font-size: 14px;
    line-height: 1;
    color: var(--done-desk-white) !important;
}

.done-desk-clear-icon {
    font-size: 12px;
    line-height: 1;
    color: var(--done-desk-white) !important;
}

.done-desk-tab-link {
    padding: 12px 20px;
    background: var(--done-desk-background-color);
    color: var(--done-desk-text-color);
    text-decoration: none;
    border: 1px solid var(--done-desk-border-color);
    border-bottom: none;
    border-radius: var(--done-desk-radius) var(--done-desk-radius) 0 0;
    margin-right: 2px;
    font-weight: 500;
    transition: background-color 0.3s ease, color 0.3s ease, border-color 0.3s ease;
    position: relative;
    top: 2px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.done-desk-tab-link:hover {
    background: var(--done-desk-white);
    text-decoration: none;
    color: var(--done-desk-text-color);
}

.done-desk-tab-link.active {
    background: var(--done-desk-white);
    border-bottom: 2px solid var(--done-desk-white);
    color: var(--done-desk-primary-color);
    font-weight: 600;
}

.done-desk-tab-count {
    background: var(--done-desk-primary-color);
    color: var(--done-desk-white);
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    min-width: 18px;
    text-align: center;
    line-height: 1.2;
    transition: all 0.3s ease;
}

/* Empty tab count styling - subtle grey */
.done-desk-tab-count.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

/* Non-empty tab count styling - primary color */
.done-desk-tab-count.done-desk-tab-has-items {
    background: var(--done-desk-primary-color) !important;
    color: var(--done-desk-white) !important;
}

/* Active tab count inherits smart color system */
.done-desk-tab-link.active .done-desk-tab-count.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

.done-desk-tab-link.active .done-desk-tab-count.done-desk-tab-has-items {
    background: var(--done-desk-primary-color) !important;
    color: var(--done-desk-white) !important;
}

.done-desk-tab-content {
    min-height: 400px;
}

.done-desk-tab-pane {
    display: none;
}

.done-desk-tab-pane.active {
    display: block;
}

.done-desk-tab-content-wrapper {
    background: var(--done-desk-white);
    border-radius: var(--done-desk-radius);
    box-shadow: var(--done-desk-shadow);
    border: 1px solid var(--done-desk-border-color);
    overflow: hidden;
}

/* Inline Status Update */
.done-desk-inline-status-update {
    margin-top: 8px !important;
    margin-bottom: 0 !important;
    display: flex !important;
    gap: 5px;
    align-items: center;
    padding: 0 !important;
}

/* Table Status Dropdown - Professional Styling (matching modal) */
.done-desk-status-select {
    min-width: 140px !important;
    padding: 6px 12px !important;
    border: 1px solid #e1e5e9 !important;
    border-radius: 6px !important;
    background: #fff !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    color: #495057 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    height: auto !important;
    line-height: 1.4 !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    width: auto !important;
    display: inline-block !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
}

.done-desk-status-select:focus {
    outline: none !important;
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--done-desk-primary-color) 20%, transparent) !important;
}

/* Table Update Status Button - Exact Match to Modal Button */
.done-desk-update-status-btn {
    padding: 6px 12px !important; /* Match dropdown padding */
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 13px !important; /* Match dropdown font size */
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-width: 32px !important; /* Smaller width for just icon */
    height: 40px !important; /* Exact match to dropdown height */
    line-height: 1.4 !important;
    margin: 0 0 0 8px !important;
    width: auto !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
    white-space: nowrap !important;
    font-weight: 500 !important;
}

.done-desk-update-status-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.2) !important;
}

.done-desk-update-status-btn.done-desk-updating {
    opacity: 0.7;
    cursor: not-allowed;
}

/* High specificity override for theme conflicts - Professional Styling */
.done-desk-admin-tickets .done-desk-inline-status-update select.done-desk-status-select,
.done-desk-tickets-table .done-desk-inline-status-update select.done-desk-status-select,
.done-desk-tab-pane .done-desk-inline-status-update select.done-desk-status-select {
    min-width: 140px !important;
    padding: 6px 12px !important;
    border: 1px solid #e1e5e9 !important;
    border-radius: 6px !important;
    background: #fff !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    color: #495057 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    height: auto !important;
    line-height: 1.4 !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    width: auto !important;
    display: inline-block !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
}

/* Ultra High Specificity Override for Table Update Buttons - Theme Proof */
#done-desk-admin-dashboard .done-desk-admin-tickets .done-desk-inline-status-update button.done-desk-update-status-btn,
#done-desk-admin-dashboard .done-desk-tickets-table .done-desk-inline-status-update button.done-desk-update-status-btn,
#done-desk-admin-dashboard .done-desk-tab-pane .done-desk-inline-status-update button.done-desk-update-status-btn,
.done-desk-admin-container .done-desk-admin-tickets .done-desk-inline-status-update button.done-desk-update-status-btn,
.done-desk-admin-container .done-desk-tickets-table .done-desk-inline-status-update button.done-desk-update-status-btn,
.done-desk-admin-container .done-desk-tab-pane .done-desk-inline-status-update button.done-desk-update-status-btn,
.done-desk-admin-tickets .done-desk-inline-status-update button.done-desk-update-status-btn,
.done-desk-tickets-table .done-desk-inline-status-update button.done-desk-update-status-btn,
.done-desk-tab-pane .done-desk-inline-status-update button.done-desk-update-status-btn {
    padding: 6px 12px !important; /* Match dropdown padding */
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 13px !important; /* Match dropdown font size */
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-width: 32px !important; /* Compact width for icon */
    width: 32px !important; /* Fixed width to prevent theme overrides */
    height: 40px !important; /* Exact match to dropdown height */
    max-height: 40px !important; /* Prevent height expansion */
    line-height: 1.4 !important;
    margin: 0 0 0 8px !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
    white-space: nowrap !important;
    font-weight: 500 !important;
    text-decoration: none !important;
    outline: none !important;
    border-spacing: 0 !important;
    text-transform: none !important;
    letter-spacing: normal !important;
}

/* Ultra High Specificity Hover States */
#done-desk-admin-dashboard .done-desk-admin-tickets .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
#done-desk-admin-dashboard .done-desk-tickets-table .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
#done-desk-admin-dashboard .done-desk-tab-pane .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
.done-desk-admin-container .done-desk-admin-tickets .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
.done-desk-admin-container .done-desk-tickets-table .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
.done-desk-admin-container .done-desk-tab-pane .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
.done-desk-admin-tickets .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
.done-desk-tickets-table .done-desk-inline-status-update button.done-desk-update-status-btn:hover,
.done-desk-tab-pane .done-desk-inline-status-update button.done-desk-update-status-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.2) !important;
    text-decoration: none !important;
    width: 32px !important;
    height: 40px !important;
}

/* Actions Column - Compact and Right-Aligned */
.done-desk-tickets-table .ticket-actions-cell,
.done-desk-admin-tickets .ticket-actions-cell {
    width: 1% !important; /* Minimal width - will expand to fit content */
    white-space: nowrap !important;
    text-align: right !important;
    padding-left: 8px !important;
    padding-right: 15px !important;
}

/* Actions Column Header - Right-Aligned */
.done-desk-tickets-table th:last-child,
.done-desk-admin-tickets th:last-child {
    text-align: right !important;
    width: 1% !important;
    padding-right: 15px !important;
}

/* Ensure the inline status update container is compact and right-aligned */
.done-desk-admin-tickets .done-desk-inline-status-update,
.done-desk-tickets-table .done-desk-inline-status-update,
.done-desk-tab-pane .done-desk-inline-status-update {
    margin: 8px 0 0 0 !important;
    padding: 0 !important;
    display: flex !important;
    gap: 5px;
    align-items: center;
    justify-content: flex-end !important; /* Right-align the dropdown controls */
}

/* Inline Agent Assignment */
.done-desk-inline-agent-assignment {
    margin-top: 8px !important;
    margin-bottom: 0 !important;
    display: flex !important;
    gap: 5px;
    align-items: center;
    padding: 0 !important;
}

/* Table Agent Dropdown - Professional Styling (matching status dropdown) */
.done-desk-agent-select {
    min-width: 140px !important;
    padding: 6px 12px !important;
    border: 1px solid #e1e5e9 !important;
    border-radius: 6px !important;
    background: #fff !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    color: #495057 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    -webkit-appearance: none !important;
    -moz-appearance: none !important;
    appearance: none !important;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23666' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6,9 12,15 18,9'%3e%3c/polyline%3e%3c/svg%3e") !important;
    background-repeat: no-repeat !important;
    background-position: right 8px center !important;
    background-size: 16px !important;
    padding-right: 32px !important;
    display: inline-block !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
}

.done-desk-agent-select:focus {
    outline: none !important;
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--done-desk-primary-color) 20%, transparent) !important;
}

/* Table Update Agent Button - Exact Match to Status Button */
.done-desk-update-agent-btn {
    padding: 6px 12px !important; /* Match dropdown padding */
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-width: 32px !important;
    height: 40px !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
}

.done-desk-update-agent-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.2) !important;
    text-decoration: none !important;
}

.done-desk-update-agent-btn:active {
    transform: translateY(0) !important;
    box-shadow: 0 1px 2px rgba(0,0,0,0.2) !important;
}

.done-desk-update-agent-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
}

.done-desk-update-agent-btn.done-desk-updating {
    opacity: 0.7;
    cursor: not-allowed;
}

/* High specificity override for theme conflicts - Agent Assignment Styling */
.done-desk-admin-tickets .done-desk-inline-agent-assignment select.done-desk-agent-select,
.done-desk-tickets-table .done-desk-inline-agent-assignment select.done-desk-agent-select,
.done-desk-tab-pane .done-desk-inline-agent-assignment select.done-desk-agent-select {
    min-width: 140px !important;
    padding: 6px 12px !important;
    border: 1px solid #e1e5e9 !important;
    border-radius: 6px !important;
    background: #fff !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    color: #495057 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    -webkit-appearance: none !important;
    -moz-appearance: none !important;
    appearance: none !important;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23666' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6,9 12,15 18,9'%3e%3c/polyline%3e%3c/svg%3e") !important;
    background-repeat: no-repeat !important;
    background-position: right 8px center !important;
    background-size: 16px !important;
    padding-right: 32px !important;
    display: inline-block !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
}

/* Ultra High Specificity Override for Table Agent Assignment Buttons - Theme Proof */
#done-desk-admin-dashboard .done-desk-admin-tickets .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
#done-desk-admin-dashboard .done-desk-tickets-table .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
#done-desk-admin-dashboard .done-desk-tab-pane .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
.done-desk-admin-container .done-desk-admin-tickets .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
.done-desk-admin-container .done-desk-tickets-table .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
.done-desk-admin-container .done-desk-tab-pane .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
.done-desk-admin-tickets .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
.done-desk-tickets-table .done-desk-inline-agent-assignment button.done-desk-update-agent-btn,
.done-desk-tab-pane .done-desk-inline-agent-assignment button.done-desk-update-agent-btn {
    padding: 6px 12px !important; /* Match dropdown padding */
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-width: 32px !important;
    height: 40px !important;
    box-sizing: border-box !important;
    vertical-align: middle !important;
}

/* Override theme styles for table form elements */
.done-desk-tickets-table td select,
.done-desk-tickets-table td input,
.done-desk-tickets-table td button {
    margin: 0 !important;
    margin-bottom: 0 !important;
    width: auto !important;
    display: inline-block !important;
}

/* Extra specificity for stubborn themes */
table.done-desk-tickets-table td .done-desk-inline-status-update select {
    margin: 0 !important;
    margin-bottom: 0 !important;
    margin-top: 0 !important;
    width: auto !important;
    display: inline-block !important;
    vertical-align: middle;
}

/* COMPREHENSIVE THEME OVERRIDE PROTECTION */
/* Protect all Done Desk form elements from theme CSS interference */

/* Input fields protection */
.done-desk-form-container input.done-desk-input,
.done-desk-filter-form input.done-desk-input,
.done-desk-login-form input.done-desk-input,
.done-desk-admin-container input.done-desk-input,
input.done-desk-input {
    width: 100% !important;
    padding: 12px !important;
    border: 1px solid var(--done-desk-border-color) !important;
    border-radius: var(--done-desk-radius) !important;
    font-size: 14px !important;
    background: var(--done-desk-white) !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: block !important;
    box-sizing: border-box !important;
    -webkit-appearance: none !important;
    appearance: none !important;
    font-family: inherit !important;
    color: var(--done-desk-text-color) !important;
}

/* Select fields protection */
.done-desk-form-container select.done-desk-select,
.done-desk-admin-container select.done-desk-select,
.done-desk-login-form select.done-desk-select,
select.done-desk-select {
    width: 100% !important;
    padding: 12px !important;
    border: 1px solid var(--done-desk-border-color) !important;
    border-radius: var(--done-desk-radius) !important;
    font-size: 14px !important;
    background: var(--done-desk-white) !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: block !important;
    box-sizing: border-box !important;
    -webkit-appearance: none !important;
    appearance: none !important;
    font-family: inherit !important;
    color: var(--done-desk-text-color) !important;
}

/* Textarea fields protection */
.done-desk-form-container textarea.done-desk-textarea,
.done-desk-admin-container textarea.done-desk-textarea,
.done-desk-login-form textarea.done-desk-textarea,
textarea.done-desk-textarea {
    width: 100% !important;
    padding: 12px !important;
    border: 1px solid var(--done-desk-border-color) !important;
    border-radius: var(--done-desk-radius) !important;
    font-size: 14px !important;
    background: var(--done-desk-white) !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: block !important;
    box-sizing: border-box !important;
    resize: vertical !important;
    min-height: 120px !important;
    font-family: inherit !important;
    color: var(--done-desk-text-color) !important;
}

/* Button protection */
.done-desk-form-container button.done-desk-button,
.done-desk-admin-container button.done-desk-button,
.done-desk-login-form button.done-desk-button,
.done-desk-dashboard-container button.done-desk-button,
.done-desk-filter-form button.done-desk-button,
button.done-desk-button,
a.done-desk-button {
    display: inline-block !important;
    padding: 6px 24px !important;
    background: var(--done-desk-background-color) !important;
    color: var(--done-desk-text-color) !important;
    border: 1px solid var(--done-desk-border-color) !important;
    border-radius: var(--done-desk-radius) !important;
    text-decoration: none !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    width: auto !important;
    box-sizing: border-box !important;
    font-family: inherit !important;
}

/* Primary button protection */
button.done-desk-button-primary,
a.done-desk-button-primary {
    background: var(--done-desk-primary-color) !important;
    color: var(--done-desk-white) !important;
    border-color: var(--done-desk-primary-color) !important;
}

/* Secondary button protection */
button.done-desk-button-secondary,
a.done-desk-button-secondary {
    background: var(--done-desk-white) !important;
    color: var(--done-desk-text-color) !important;
    border-color: var(--done-desk-border-color) !important;
}

/* Small button protection */
button.done-desk-button-small,
a.done-desk-button-small {
    padding: 6px 16px !important;
    font-size: 12px !important;
}

/* Ultra-high specificity for small buttons to override theme #top selectors */
#top .done-desk-admin-container button.done-desk-button-small,
#top .done-desk-form-container button.done-desk-button-small,
#top .done-desk-login-form button.done-desk-button-small,
#top button.done-desk-button.done-desk-button-small,
#top a.done-desk-button.done-desk-button-small,
.done-desk-admin-container #top button.done-desk-button-small,
.done-desk-tickets-table #top button.done-desk-button-small,
.done-desk-tab-pane #top button.done-desk-button-small,
body #top button.done-desk-button-small,
body #top a.done-desk-button-small {
    padding: 6px 16px !important;
    font-size: 12px !important;
    min-height: auto !important;
    height: auto !important;
}

/* Search field specific protection */
.done-desk-filter-form input[name="search"] {
    width: 100% !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: block !important;
}

/* Login form specific protection */
.done-desk-login-form-wrapper input {
    width: 100% !important;
    padding: 12px 16px !important;
    border: 2px solid #e1e5e9 !important;
    border-radius: 8px !important;
    font-size: 16px !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    box-sizing: border-box !important;
}

/* Filter form button group protection */
.done-desk-filter-group button,
.done-desk-filter-group a {
    margin: 0 5px 0 0 !important;
    width: auto !important;
    display: inline-block !important;
}

/* Checkbox and special input protection */
.done-desk-checkbox {
    width: 18px !important;
    height: 18px !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: inline-block !important;
    accent-color: var(--done-desk-primary-color, #007cba) !important;
}

.done-desk-checkbox-label {
    display: flex !important;
    align-items: center !important;
    gap: 10px;
    cursor: pointer !important;
    font-size: 14px !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
}

/* Hidden input protection (like nonce fields, tokens) */
.done-desk-form input[type="hidden"] {
    display: none !important;
    margin: 0 !important;
    padding: 0 !important;
}

/* Form group protection to prevent theme spacing issues */
.done-desk-form-group {
    margin-bottom: 20px !important;
}

.done-desk-form-group:last-child {
    margin-bottom: 0 !important;
}

.done-desk-form-group label {
    display: block !important;
    margin-bottom: 8px !important;
    font-weight: 500 !important;
    color: var(--done-desk-text-color) !important;
    font-size: 14px !important;
}

/* Modal form protection */
.done-desk-modal .done-desk-form-group,
.done-desk-modal-content .done-desk-form-group {
    margin-bottom: 20px !important;
}

/* ==================================================
   FILE UPLOAD STYLES
   ================================================== */

/* File Upload Container */
.done-desk-file-upload-container {
    margin-top: 8px !important;
}

/* Add Files Button - Compact Design */
.done-desk-add-files-btn {
    background: #f8f9fa !important;
    color: #495057 !important;
    border: 1px solid #dee2e6 !important;
    padding: 8px 12px !important;
    border-radius: 6px !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
    margin: 0 !important;
    text-decoration: none !important;
}

.done-desk-add-files-btn:hover {
    background: #e9ecef !important;
    color: #343a40 !important;
    border-color: #ced4da !important;
}

.done-desk-add-files-btn i {
    font-size: 12px !important;
}

.done-desk-file-count {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    padding: 2px 6px !important;
    border-radius: 10px !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    min-width: 18px !important;
    text-align: center !important;
    margin-left: 4px !important;
}

/* File Upload Area */
.done-desk-file-upload-area {
    margin-top: 12px !important;
    padding: 16px !important;
    background: #f8f9fa !important;
    border: 1px solid #e9ecef !important;
    border-radius: 8px !important;
    transition: all 0.3s ease !important;
}

/* Drop Zone */
.done-desk-file-drop-zone {
    border: 2px dashed #ced4da !important;
    border-radius: 8px !important;
    padding: 24px !important;
    text-align: center !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    background: #fff !important;
    margin-bottom: 16px !important;
}

.done-desk-file-drop-zone:hover {
    border-color: var(--done-desk-primary-color) !important;
    background: color-mix(in srgb, var(--done-desk-primary-color) 2%, #fff) !important;
}

.done-desk-file-drop-zone.done-desk-drag-over {
    border-color: var(--done-desk-primary-color) !important;
    background: color-mix(in srgb, var(--done-desk-primary-color) 5%, #fff) !important;
    transform: scale(1.02) !important;
}

.done-desk-drop-zone-content i {
    font-size: 32px !important;
    color: #ced4da !important;
    margin-bottom: 12px !important;
    display: block !important;
}

.done-desk-drop-zone-content p {
    margin: 0 0 4px 0 !important;
    color: #495057 !important;
    font-size: 14px !important;
    font-weight: 500 !important;
}

.done-desk-drop-zone-content small {
    color: #6c757d !important;
    font-size: 12px !important;
}

/* File List */
.done-desk-file-list {
    display: flex !important;
    flex-direction: column !important;
    gap: 8px !important;
}

.done-desk-file-item {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding: 10px 12px !important;
    background: #fff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 6px !important;
    font-size: 13px !important;
    transition: all 0.2s ease !important;
}

.done-desk-file-item:hover {
    border-color: #ced4da !important;
    box-shadow: 0 1px 3px rgba(0,0,0,0.05) !important;
}

.done-desk-file-info {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    flex: 1 !important;
    min-width: 0 !important;
}

.done-desk-file-icon {
    color: var(--done-desk-primary-color) !important;
    font-size: 14px !important;
    flex-shrink: 0 !important;
}

.done-desk-file-details {
    flex: 1 !important;
    min-width: 0 !important;
}

.done-desk-file-name {
    font-weight: 500 !important;
    color: #2c3e50 !important;
    margin: 0 !important;
    white-space: nowrap !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
}

.done-desk-file-size {
    color: #6c757d !important;
    font-size: 11px !important;
    margin: 2px 0 0 0 !important;
}

.done-desk-file-remove {
    background: none !important;
    border: none !important;
    color: #dc3545 !important;
    cursor: pointer !important;
    padding: 4px !important;
    border-radius: 4px !important;
    transition: all 0.2s ease !important;
    flex-shrink: 0 !important;
}

.done-desk-file-remove:hover {
    background: rgba(220, 53, 69, 0.1) !important;
    color: #c82333 !important;
}

.done-desk-file-error {
    background: #f8d7da !important;
    border-color: #f5c6cb !important;
    color: #721c24 !important;
}

.done-desk-file-error .done-desk-file-icon {
    color: #dc3545 !important;
}

/* File Upload Progress */
.done-desk-file-progress {
    width: 100% !important;
    height: 4px !important;
    background: #e9ecef !important;
    border-radius: 2px !important;
    overflow: hidden !important;
    margin-top: 4px !important;
}

.done-desk-file-progress-bar {
    height: 100% !important;
    background: var(--done-desk-primary-color) !important;
    transition: width 0.3s ease !important;
    width: 0% !important;
}

/* File Type Icons */
.done-desk-file-icon.fa-file-image { color: #28a745 !important; }
.done-desk-file-icon.fa-file-pdf { color: #dc3545 !important; }
.done-desk-file-icon.fa-file-word { color: #007bff !important; }
.done-desk-file-icon.fa-file-excel { color: #28a745 !important; }
.done-desk-file-icon.fa-file-powerpoint { color: #fd7e14 !important; }
.done-desk-file-icon.fa-file-archive { color: #6f42c1 !important; }
.done-desk-file-icon.fa-file-alt { color: #6c757d !important; }

/* Responsive File Upload */
@media (max-width: 768px) {
    .done-desk-file-drop-zone {
        padding: 16px !important;
    }
    
    .done-desk-drop-zone-content i {
        font-size: 24px !important;
    }
    
    .done-desk-file-item {
        padding: 8px 10px !important;
    }
    
    .done-desk-file-info {
        gap: 6px !important;
    }
}

.done-desk-modal input,
.done-desk-modal select,
.done-desk-modal textarea,
.done-desk-modal button {
    margin: 0 !important;
    margin-bottom: 0 !important;
}

/* Extra protection for deeply nested contexts */
#top .done-desk-form-container input.done-desk-input,
#top .done-desk-admin-container input.done-desk-input,
#top .done-desk-login-form input.done-desk-input,
#top .done-desk-form-container select.done-desk-select,
#top .done-desk-admin-container select.done-desk-select,
#top .done-desk-form-container textarea.done-desk-textarea,
#top .done-desk-admin-container textarea.done-desk-textarea {
    width: 100% !important;
    margin: 0 !important;
    margin-bottom: 0 !important;
    display: block !important;
    padding: 12px !important;
    border: 1px solid var(--done-desk-border-color) !important;
    background: var(--done-desk-white) !important;
    font-family: inherit !important;
    -webkit-appearance: none !important;
    appearance: none !important;
}

/* Override theme button styles completely */
#top .done-desk-form-container button.done-desk-button,
#top .done-desk-admin-container button.done-desk-button,
#top .done-desk-login-form button.done-desk-button,
#top button.done-desk-button,
#top a.done-desk-button {
    margin: 0 !important;
    margin-bottom: 0 !important;
    width: auto !important;
    display: inline-block;
    padding: 7px 14px !important;
    border-radius: var(--done-desk-radius) !important;
    font-family: inherit !important;
}

/* Loading Button States */
.done-desk-loading-btn {
    opacity: 0.8 !important;
    cursor: not-allowed !important;
    pointer-events: none !important;
}

/* Spinner Animation */
.done-desk-spinner {
    display: inline-block;
    width: 12px;
    height: 12px;
    border: 2px solid transparent;
    border-top: 2px solid currentColor;
    border-radius: 50%;
    animation: done-desk-spin 1s linear infinite;
    margin-right: 6px;
    vertical-align: middle;
}

@keyframes done-desk-spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* Loading button for small buttons */
.done-desk-button-small.done-desk-loading-btn .done-desk-spinner {
    width: 10px;
    height: 10px;
    margin-right: 4px;
}

/* Ensure loading buttons maintain their styling */
button.done-desk-button.done-desk-loading-btn,
a.done-desk-button.done-desk-loading-btn {
    background: var(--done-desk-background-color) !important;
    color: var(--done-desk-text-color) !important;
    border: 1px solid var(--done-desk-border-color) !important;
}

button.done-desk-button-primary.done-desk-loading-btn,
a.done-desk-button-primary.done-desk-loading-btn {
    background: var(--done-desk-primary-color) !important;
    color: var(--done-desk-white) !important;
    border-color: var(--done-desk-primary-color) !important;
}

button.done-desk-button-secondary.done-desk-loading-btn,
a.done-desk-button-secondary.done-desk-loading-btn {
    background: var(--done-desk-white) !important;
    color: var(--done-desk-text-color) !important;
    border-color: var(--done-desk-border-color) !important;
}

/* Loading state for table view buttons */
.done-desk-tickets-table .done-desk-loading-btn {
    min-width: 80px; /* Prevent button size jumping */
    text-align: center;
}

/* Smooth transition for loading state */
.done-desk-button {
    transition: opacity 0.2s ease, background-color 0.3s ease !important;
}

.done-desk-button:disabled,
.done-desk-button.done-desk-loading-btn {
    transition: opacity 0.2s ease !important;
}

/* Modal Loading States */
.done-desk-modal-loading {
    text-align: center;
    padding: 60px 40px;
    color: var(--done-desk-text-color);
}

.done-desk-modal-loading p {
    margin: 20px 0 0 0;
    font-size: 16px;
    color: #666;
}

.done-desk-modal-spinner {
    display: inline-block;
    width: 40px;
    height: 40px;
    border: 4px solid #f3f3f3;
    border-top: 4px solid var(--done-desk-primary-color);
    border-radius: 50%;
    animation: done-desk-spin 1s linear infinite;
    margin: 0 auto;
}

@keyframes done-desk-spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* Base spinner class for buttons */
.done-desk-spinner {
    display: inline-block;
    width: 12px;
    height: 12px;
    border: 2px solid transparent;
    border-top: 2px solid currentColor;
    border-radius: 50%;
    animation: done-desk-spin 1s linear infinite;
    margin-right: 6px;
    vertical-align: middle;
}

.done-desk-modal-error {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 60px 40px;
    text-align: center;
    background: #fff;
}

.done-desk-modal-error-icon {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 24px;
    box-shadow: 0 8px 32px rgba(102, 126, 234, 0.3);
    animation: gentle-pulse 2s ease-in-out infinite;
}

.done-desk-modal-error-icon .dashicons {
    font-size: 28px;
    width: 28px;
    height: 28px;
    color: #fff;
}

.done-desk-modal-error h4 {
    margin: 0 0 12px 0;
    font-size: 22px;
    font-weight: 600;
    color: #1f2937;
    line-height: 1.3;
}

.done-desk-modal-error p {
    margin: 0 0 24px 0;
    font-size: 16px;
    color: #6b7280;
    line-height: 1.5;
    max-width: 400px;
}

.done-desk-modal-error-actions {
    display: flex;
    gap: 12px;
    justify-content: center;
    flex-wrap: wrap;
}

.done-desk-modal-error-button {
    padding: 10px 20px;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    background: #fff;
    color: #374151;
    text-decoration: none;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.done-desk-modal-error-button:hover {
    background: #f9fafb;
    border-color: #9ca3af;
    transform: translateY(-1px);
}

.done-desk-modal-error-button.primary {
    background: var(--done-desk-primary-color, #667eea);
    color: #fff;
    border-color: var(--done-desk-primary-color, #667eea);
}

.done-desk-modal-error-button.primary:hover {
    background: var(--done-desk-primary-dark, #5a67d8);
    border-color: var(--done-desk-primary-dark, #5a67d8);
}

@keyframes gentle-pulse {
    0%, 100% {
        transform: scale(1);
        box-shadow: 0 8px 32px rgba(102, 126, 234, 0.3);
    }
    50% {
        transform: scale(1.05);
        box-shadow: 0 12px 40px rgba(102, 126, 234, 0.4);
    }
}

/* Loading animation for modal appears smoothly */
.done-desk-modal-loading,
.done-desk-modal-error {
    animation: done-desk-fade-in 0.3s ease-in;
}

@keyframes done-desk-fade-in {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Animation keyframe defined above in consolidated modal content */

@keyframes done-desk-modal-appear {
    from { 
        opacity: 0; 
        transform: scale(0.95) translateY(-20px); 
    }
    to { 
        opacity: 1; 
        transform: scale(1) translateY(0); 
    }
}

/* Notice Styles */
.done-desk-notice {
    padding: 12px 16px;
    margin: 15px 0;
    border-radius: var(--done-desk-radius);
    border-left: 4px solid;
    position: relative;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.done-desk-notice-success {
    background: #d4edda;
    color: #155724;
    border-color: #28a745;
}

.done-desk-notice-error {
    background: #f8d7da;
    color: #721c24;
    border-color: #dc3545;
}

.done-desk-notice p {
    margin: 0;
    flex: 1;
}

.done-desk-notice-dismiss {
    background: none;
    border: none;
    color: inherit;
    font-size: 18px;
    font-weight: bold;
    cursor: pointer;
    padding: 0;
    margin-left: 10px;
    opacity: 0.7;
    transition: opacity 0.3s ease;
}

.done-desk-notice-dismiss:hover {
    opacity: 1;
}

/* Responsive Tab Design */
@media (max-width: 768px) {
    .done-desk-tab-nav {
        flex-direction: column;
        gap: 2px;
    }
    
    .done-desk-tab-link {
        margin-right: 0;
        border-radius: var(--done-desk-radius);
        top: 0;
        border-bottom: 1px solid var(--done-desk-border-color);
    }
    
    .done-desk-tab-link.active {
        border-bottom: 1px solid var(--done-desk-border-color);
    }
    
    .done-desk-inline-status-update {
        flex-direction: column;
        align-items: stretch;
        gap: 5px;
    }
    
    .done-desk-status-select {
        min-width: 120px !important;
        font-size: 12px !important;
        padding: 5px 10px !important;
    }
    
    .done-desk-update-status-btn {
        padding: 6px 10px !important;
        font-size: 12px !important;
        min-width: 35px !important;
    }
    
    /* Dashboard Stats Responsive */
    .done-desk-stats-grid {
        grid-template-columns: 1fr;
        gap: 15px;
    }
    
    .done-desk-stat-card {
        padding: 15px;
    }
    
    .done-desk-stat-number {
        font-size: 2em;
    }
    
    /* Tab Navigation Responsive */
    .done-desk-tab-nav {
        flex-direction: column;
        gap: 15px;
        align-items: stretch;
    }
    
    .done-desk-tab-search {
        order: -1;
    }
    
    .done-desk-compact-search-input {
        width: 100% !important;
        min-width: 200px;
    }
}

@media (max-width: 480px) {
    .done-desk-tab-link {
        padding: 10px 15px;
        font-size: 14px;
    }
    
    .done-desk-tab-count {
        font-size: 10px;
        padding: 1px 6px;
    }
}

/* Priority Indicators and Overdue Tickets */
.done-desk-ticket-overdue {
    background: linear-gradient(90deg, 
        rgba(255, 193, 7, 0.05) 0%, 
        rgba(255, 193, 7, 0.02) 100%) !important;
    border-left: 3px solid #ffc107;
}

.done-desk-priority-indicator {
    display: -webkit-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 6px;
    background: linear-gradient(135deg, #ff9800, #f57c00);
    color: var(--done-desk-white);
    border-radius: 12px;
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    box-shadow: 0 1px 3px rgba(255, 152, 0, 4);
    animation: done-desk-pulse 2s infinite;
}

.done-desk-priority-icon {
    font-size: 10px;
    line-height: 1;
}

.done-desk-priority-text {
    line-height: 1;
}

@keyframes done-desk-pulse {
    0%, 100% {
        opacity: 1;
        transform: scale(1);
    }
    50% {
        opacity: 0.8;
        transform: scale(1.05);
    }
}

/* Relative Time Styling */
.done-desk-relative-time {
    font-weight: 500;
    color: #666 !important; /* Subtle color to match client column */
}

.done-desk-ticket-overdue .done-desk-relative-time {
    color: #666 !important; /* Keep subtle even when overdue */
    font-weight: 500 !important;
}

.ticket-created-cell {
    min-width: 100px;
}

/* Enhanced Status Badges - Flat Design Hover */
.done-desk-status-badge {
    transition: all 0.2s ease;
    cursor: default;
}

.done-desk-status-badge:hover {
    transform: translateY(-1px);
    filter: brightness(1.05);
}

/* Priority Badges - Clean Flat Design */
.done-desk-priority-low {
    background: rgba(107, 114, 128, 0.1);
    color: #374151;
    border: 1px solid rgba(107, 114, 128, 0.2);
}

.done-desk-priority-normal {
    background: rgba(59, 130, 246, 0.1);
    color: #1e40af;
    border: 1px solid rgba(59, 130, 246, 0.2);
}

.done-desk-priority-high {
    background: rgba(245, 158, 11, 0.1);
    color: #92400e;
    border: 1px solid rgba(245, 158, 11, 0.2);
}

.done-desk-priority-urgent {
    background: rgba(239, 68, 68, 0.1);
    color: #991b1b;
    border: 1px solid rgba(239, 68, 68, 0.2);
    animation: done-desk-urgent-pulse 1.5s infinite;
}

@keyframes done-desk-urgent-pulse {
    0%, 100% {
        border-color: rgba(239, 68, 68, 0.2);
        transform: scale(1);
    }
    50% {
        border-color: rgba(239, 68, 68, 0.4);
        transform: scale(1.02);
    }
}

/* Priority Badge Hover Effects */
.done-desk-priority-badge {
    transition: all 0.2s ease;
    cursor: default;
}

.done-desk-priority-badge:hover {
    transform: translateY(-1px);
    filter: brightness(1.05);
}

/* Clickable Row Styles */
.done-desk-ticket-row {
    cursor: pointer;
    transition: all 0.2s ease;
}

.done-desk-ticket-row:hover {
    background-color: color-mix(in srgb, var(--done-desk-primary-color) 10%, transparent) !important;
    transform: translateY(-1px);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
}

.done-desk-ticket-row.done-desk-loading-row {
    opacity: 0.7;
    pointer-events: none;
}

/* User Dashboard Clickable Items */
.done-desk-user-ticket-row {
    cursor: pointer;
    transition: all 0.2s ease;
    border-radius: var(--done-desk-radius);
}

.done-desk-user-ticket-row:hover {
    background-color: rgba(0, 124, 186, 0.03);
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.08);
}

.done-desk-user-ticket-row.done-desk-loading-item {
    opacity: 0.7;
    pointer-events: none;
}

/* Inline Status Update - Prevent click through */
.done-desk-inline-status-update {
    pointer-events: auto;
}

.done-desk-inline-status-update select,
.done-desk-inline-status-update button {
    pointer-events: auto;
}

/* Visual cues for clickable rows */
.done-desk-ticket-row::after {
    content: '';
    position: absolute;
    right: 10px;
    top: 50%;
    transform: translateY(-50%);
    width: 0;
    height: 0;
    border: 5px solid transparent;
    border-left: 8px solid #ccc;
    opacity: 0;
    transition: opacity 0.2s ease;
    pointer-events: none;
}

.done-desk-ticket-row {
    position: relative;
}

.done-desk-ticket-row:hover::after {
    opacity: 0.5;
}

/* User ticket items visual cue */
.done-desk-user-ticket-row::after {
    content: '→';
    position: absolute;
    right: 20px;
    top: 50%;
    transform: translateY(-50%);
    color: #ccc;
    font-size: 18px;
    opacity: 0;
    transition: all 0.2s ease;
    pointer-events: none;
}

.done-desk-user-ticket-row {
    position: relative;
}

.done-desk-user-ticket-row:hover::after {
    opacity: 0.7;
    right: 15px;
}

/* Mobile Responsiveness for Priority Indicators */
@media (max-width: 768px) {
    .done-desk-priority-indicator {
        margin-left: 4px;
        padding: 1px 4px;
        font-size: 9px;
    }
    
    .done-desk-priority-text {
        display: none;
    }
    
    .done-desk-priority-icon {
        font-size: 12px;
    }
}

/* ==================================================
   USER DASHBOARD ENHANCEMENTS
   ================================================== */

/* User Dashboard Container */
.done-desk-user-dashboard {
    max-width: 1200px;
    margin: 0 auto;
    padding: 20px;
    background: transparent;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

/* Dashboard Header */
.done-desk-user-dashboard .done-desk-dashboard-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    margin-bottom: 30px !important;
    padding: 0 !important;
    background: transparent !important;
    border: none !important;
}

.done-desk-user-dashboard .done-desk-dashboard-left {
    flex: 1;
    display: flex;
    align-items: center;
}

.done-desk-user-dashboard .done-desk-dashboard-right {
    display: flex;
    align-items: center;
    justify-content: flex-end;
}

.done-desk-user-dashboard .done-desk-dashboard-title {
    margin: 0 !important;
    padding: 0 !important;
    font-size: 28px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
    line-height: 1.2 !important;
}

/* New Ticket Button - Primary Color */
.done-desk-new-ticket-modal-btn {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    border: none !important;
    padding: 12px 20px !important;
    border-radius: 8px !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    text-decoration: none !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    margin: 0 !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
}

.done-desk-new-ticket-modal-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 4px 8px rgba(0,0,0,0.15) !important;
}

.done-desk-new-ticket-modal-btn:active {
    transform: translateY(0) !important;
}

/* Theme Override Protection for New Ticket Button */
#top .done-desk-new-ticket-modal-btn,
body .done-desk-new-ticket-modal-btn,
.done-desk-user-dashboard .done-desk-new-ticket-modal-btn {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    border: none !important;
    padding: 12px 20px !important;
    border-radius: 8px !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    margin: 0 !important;
    text-decoration: none !important;
    display: inline-flex !important;
    align-items: center !important;
    box-sizing: border-box !important;
}

/* Tab System */
.done-desk-tabs-container {
    margin-bottom: 30px !important;
    background: transparent !important;
    border: none !important;
    padding: 0 !important;
}

.done-desk-tabs-nav {
    display: flex !important;
    gap: 0 !important;
    background: #f8f9fa !important;
    border-radius: 12px !important;
    padding: 6px !important;
    margin: 0 !important;
    border: 1px solid #e9ecef !important;
    overflow: hidden !important;
}

.done-desk-tab-link {
    flex: 1 !important;
    padding: 12px 20px !important;
    background: transparent !important;
    border: none !important;
    border-radius: 8px !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    color: #6c757d !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    text-align: center !important;
    position: relative !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 8px !important;
    margin: 0 !important;
    min-height: 44px !important;
    box-sizing: border-box !important;
}

.done-desk-tab-link:hover {
    background: rgba(0,0,0,0.05) !important;
    color: #495057 !important;
}

.done-desk-tab-link.active {
    background: white !important;
    background-color: white !important;
    color: var(--done-desk-primary-color) !important;
    font-weight: 600 !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
}

.done-desk-user-dashboard .done-desk-tab-count {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    padding: 4px 8px !important;
    border-radius: 12px !important;
    font-size: 12px !important;
    font-weight: 600 !important;
    min-width: 20px !important;
    height: 20px !important;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    margin: 0 !important;
    transition: all 0.3s ease !important;
}

/* User dashboard empty tab count styling */
.done-desk-user-dashboard .done-desk-tab-count.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

/* User dashboard non-empty tab count styling */
.done-desk-user-dashboard .done-desk-tab-count.done-desk-tab-has-items {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
}

/* User dashboard active tab count inherits smart color system */
.done-desk-user-dashboard .done-desk-tab-link.active .done-desk-tab-count.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

.done-desk-user-dashboard .done-desk-tab-link.active .done-desk-tab-count.done-desk-tab-has-items {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
}

/* Ensure active tab has white background - override protection */
#top .done-desk-tab-link.active,
body .done-desk-tab-link.active,
.done-desk-tabs-nav .done-desk-tab-link.active,
.done-desk-user-dashboard .done-desk-tab-link.active,
.done-desk-tab-link.active {
    background-color: white !important;
    background: white !important;
}

/* Theme Override Protection for Tabs */
#top .done-desk-tab-link,
body .done-desk-tab-link,
.done-desk-tabs-nav .done-desk-tab-link {
    flex: 1 !important;
    padding: 12px 20px !important;
    background: transparent !important;
    border: none !important;
    border-radius: 8px !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    color: #6c757d !important;
    margin: 0 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 8px !important;
    min-height: 44px !important;
    box-sizing: border-box !important;
    text-decoration: none !important;
}

/* Force active tab white background with high specificity */
#top .done-desk-tab-link.active,
body .done-desk-tab-link.active,
.done-desk-tabs-nav .done-desk-tab-link.active {
    background: white !important;
    background-color: white !important;
    color: var(--done-desk-primary-color) !important;
    font-weight: 600 !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
}

/* Tab Content */
.done-desk-tab-content {
    background: transparent !important;
    border: none !important;
    padding: 0 !important;
    margin: 0 !important;
}

/* Ticket Grid - 3 Column Layout */
.done-desk-tickets-grid {
    display: grid !important;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)) !important;
    gap: 16px !important;
    margin: 0 !important;
    padding: 0 !important;
    align-items: start !important;
}

/* Force 3 columns on larger screens */
@media (min-width: 1200px) {
    .done-desk-tickets-grid {
        grid-template-columns: repeat(3, 1fr) !important;
    }
}

@media (min-width: 900px) and (max-width: 1199px) {
    .done-desk-tickets-grid {
        grid-template-columns: repeat(2, 1fr) !important;
    }
}

/* Ticket Cards - Compact & Clickable */
.done-desk-ticket-card {
    background: #fff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 12px !important;
    padding: 16px !important;
    transition: all 0.3s ease !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.05) !important;
    margin: 0 !important;
    position: relative !important;
    box-sizing: border-box !important;
    display: flex !important;
    flex-direction: column !important;
    gap: 12px !important;
    min-height: 140px !important;
}

.done-desk-clickable-card {
    cursor: pointer !important;
    user-select: none !important;
}

.done-desk-clickable-card:hover {
    transform: translateY(-3px) !important;
    box-shadow: 0 8px 25px rgba(0,0,0,0.15) !important;
    border-color: var(--done-desk-primary-color) !important;
}

.done-desk-clickable-card:active {
    transform: translateY(-1px) !important;
    box-shadow: 0 4px 15px rgba(0,0,0,0.1) !important;
}

/* Top row - Ticket ID left, Status right */
.done-desk-ticket-top-row {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    margin-bottom: 8px !important;
}

.done-desk-ticket-status {
    display: flex !important;
    align-items: center !important;
}

.done-desk-ticket-badges {
    display: flex !important;
    gap: 8px !important;
    align-items: center !important;
}

/* Ticket header - Full width title */
.done-desk-ticket-card .done-desk-ticket-header {
    margin: 0 !important;
    padding: 0 !important;
    border-bottom: none !important;
    flex-grow: 1 !important;
}

.done-desk-ticket-card .done-desk-ticket-title {
    margin: 0 !important;
    font-size: 18px !important;
    font-weight: 700 !important;
    color: #2c3e50 !important;
    line-height: 1.3 !important;
    word-break: break-word !important;
    width: 100% !important;
    flex: 1 !important;
    display: -webkit-box !important;
    -webkit-line-clamp: 2 !important;
    line-clamp: 2 !important;
    -webkit-box-orient: vertical !important;
    overflow: hidden !important;
}

/* Footer - timestamps and click indicator */
.done-desk-ticket-footer {
    display: flex !important;
    justify-content: space-between !important;
    align-items: flex-end !important;
    margin-top: auto !important;
    padding-top: 12px !important;
    border-top: 1px solid #f1f3f4 !important;
    gap: 15px !important;
}

.done-desk-ticket-id {
    margin: 0 !important;
}

.done-desk-ticket-id small {
    color: var(--done-desk-primary-color) !important;
    font-size: 12px !important;
    font-weight: 600 !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    background: color-mix(in srgb, var(--done-desk-primary-color) 10%, transparent) !important;
    padding: 4px 8px !important;
    border-radius: 6px !important;
    border: 1px solid color-mix(in srgb, var(--done-desk-primary-color) 20%, transparent) !important;
}

.done-desk-ticket-dates {
    margin: 0 !important;
    display: flex !important;
    flex-direction: column !important;
    gap: 2px !important;
}

.done-desk-ticket-dates small {
    color: #868e96 !important;
    font-size: 11px !important;
    line-height: 1.2 !important;
}

/* Comment indicator */
.done-desk-click-indicator {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 4px !important;
    color: var(--done-desk-primary-color) !important;
    font-size: 13px !important;
    transition: all 0.3s ease !important;
    flex-shrink: 0 !important;
}

.done-desk-clickable-card:hover .done-desk-click-indicator {
    color: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: scale(1.05) !important;
}

.done-desk-comment-count {
    font-weight: 600 !important;
    line-height: 1 !important;
}

.done-desk-click-indicator i {
    font-size: 16px !important;
    width: 16px !important;
    height: 16px !important;
}

/* Empty States - Consolidated above */

.done-desk-empty-state {
    max-width: 400px !important;
    margin: 0 auto !important;
    text-align: center !important;
}

.done-desk-empty-icon {
    font-size: 60px !important;
    color: #dee2e6 !important;
    margin: 0 auto 20px auto !important;
    display: block !important;
    text-align: center !important;
}

.done-desk-empty-state h4 {
    margin: 0 0 10px 0 !important;
    font-size: 20px !important;
    font-weight: 600 !important;
    color: #495057 !important;
}

.done-desk-empty-state p {
    margin: 0 0 25px 0 !important;
    color: #6c757d !important;
    font-size: 14px !important;
    line-height: 1.5 !important;
}

.done-desk-empty-state .done-desk-button {
    margin-top: 10px !important;
}

/* Loading States */
.done-desk-loading-item {
    opacity: 0.7 !important;
    pointer-events: none !important;
    position: relative !important;
}

.done-desk-loading-item::after {
    content: '' !important;
    position: absolute !important;
    top: 50% !important;
    left: 50% !important;
    width: 24px !important;
    height: 24px !important;
    margin: -12px 0 0 -12px !important;
    border: 3px solid #f3f3f3 !important;
    border-top: 3px solid var(--done-desk-primary-color) !important;
    border-radius: 50% !important;
    animation: done-desk-spin 1s linear infinite !important;
    z-index: 10 !important;
}

/* Fix Spinner Animation */
@keyframes done-desk-spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* Ensure spinner is always visible */
.done-desk-modal-spinner,
.done-desk-loading-spinner {
    width: 40px !important;
    height: 40px !important;
    border: 4px solid #f3f3f3 !important;
    border-top: 4px solid var(--done-desk-primary-color) !important;
    border-radius: 50% !important;
    animation: done-desk-spin 1s linear infinite !important;
    margin: 20px auto !important;
    display: block !important;
}

/* Modal Enhancements */
.done-desk-modal {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    width: 100% !important;
    height: 100% !important;
    background: rgba(0,0,0,0.6) !important;
    z-index: 999999 !important;
    display: none !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px !important;
    box-sizing: border-box !important;
}

/* When modal is shown, display as flex */
.done-desk-modal[style*="display: flex"],
.done-desk-modal.done-desk-modal-visible {
    display: flex !important;
}

/* Specific styling for password reset modal */
#done-desk-password-reset-modal {
    display: none !important;
}

#done-desk-password-reset-modal.done-desk-modal-visible {
    display: flex !important;
}

/* Password reset modal content - make it compact like login form */
#done-desk-password-reset-modal .done-desk-modal-content {
    max-width: 400px !important;
    width: 100% !important;
    padding: 35px 30px 15px !important;
}

/* Compact form groups for password reset modal - reduced spacing without labels */
#done-desk-password-reset-modal .done-desk-form-group {
    margin-bottom: 15px !important;
}

#done-desk-password-reset-modal .done-desk-form-group:last-of-type {
    margin-bottom: 20px !important;
}

/* Ensure new ticket modal is always hidden initially */
.done-desk-new-ticket-modal {
    display: none !important;
    visibility: hidden !important;
    opacity: 0 !important;
    transition: opacity 0.3s ease !important;
}

.done-desk-new-ticket-modal.done-desk-modal-visible,
.done-desk-new-ticket-modal[style*="display: flex"] {
    display: flex !important;
    visibility: visible !important;
    opacity: 1 !important;
}

/* Modal content styles consolidated above in main section */

.done-desk-modal-close {
    position: absolute !important;
    top: 0px !important;
    right: 5px !important;
    font-size: 24px !important;
    color: #adb5bd !important;
    cursor: pointer !important;
    transition: color 0.3s ease !important;
    background: none !important;
    border: none !important;
    padding: 5px !important;
    line-height: 1 !important;
}

.done-desk-modal-close:hover {
    color: #6c757d !important;
}

.done-desk-modal-header {
    margin-bottom: 25px !important;
    padding-right: 40px !important;
    display: flex;
    flex-direction: column !important;
    gap: 8px !important;
}

.done-desk-modal-header h3 {
    margin: 0 !important;
    font-size: 22px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
}

.done-desk-modal-header p {
    margin: 0 !important;
    color: #6c757d !important;
    font-size: 14px !important;
    line-height: 1.5 !important;
}

/* Form Actions */
.done-desk-form-actions {
    display: flex !important;
    gap: 12px !important;
    justify-content: flex-end !important;
    margin-top: 25px !important;
    padding-top: 20px !important;
    border-top: 1px solid #f1f3f4 !important;
}

.done-desk-modal-cancel {
    background: #f8f9fa !important;
    color: #6c757d !important;
    border: 1px solid #dee2e6 !important;
    padding: 10px 20px !important;
    border-radius: 6px !important;
    font-size: 14px !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    text-decoration: none !important;
    margin: 0 !important;
}

.done-desk-modal-cancel:hover {
    background: #e9ecef !important;
    color: #495057 !important;
}

/* Responsive Design */
@media (max-width: 768px) {
    .done-desk-user-dashboard {
        padding: 0 !important;
    }
    
    .done-desk-user-dashboard .done-desk-dashboard-header {
        flex-direction: column !important;
        gap: 0 !important;
        align-items: stretch !important;
    }
    
    .done-desk-user-dashboard .done-desk-dashboard-left,
    .done-desk-user-dashboard .done-desk-dashboard-right {
        text-align: left !important;
    }
    
    /* Hide dashboard right column on mobile */
    .done-desk-user-dashboard .done-desk-dashboard-right {
        display: none !important;
    }
    
    .done-desk-tickets-grid {
        grid-template-columns: 1fr !important;
        gap: 15px !important;
    }
    
    .done-desk-ticket-card {
        padding: 14px !important;
        gap: 10px !important;
        min-height: 120px !important;
    }
    
    .done-desk-ticket-top-row {
        margin-bottom: 6px !important;
    }
    
    .done-desk-ticket-id small {
        font-size: 11px !important;
        padding: 3px 6px !important;
    }
    
    /* Modal Ticket Number - Responsive */
    .done-desk-ticket-number,
    .done-desk-modal .done-desk-ticket-number,
    #done-desk-admin-modal .done-desk-ticket-number,
    #done-desk-user-modal .done-desk-ticket-number {
        font-size: 11px !important;
        padding: 3px 6px !important;
    }
    
    .done-desk-ticket-card .done-desk-ticket-title {
        font-size: 16px !important;
        -webkit-line-clamp: 3 !important;
        line-clamp: 3 !important;
    }
    
    .done-desk-ticket-footer {
        padding-top: 10px !important;
    }
    

    
    .done-desk-click-indicator {
        width: 20px !important;
        height: 20px !important;
        font-size: 9px !important;
    }
    
    .done-desk-tabs-nav {
        flex-direction: row !important;
        gap: 10px !important;
    }
    

    
    .done-desk-tab-link {
        justify-content: space-between !important;
    }
    
    .done-desk-modal-content {
        padding: 20px !important;
        margin: 10px !important;
        max-height: 95vh !important;
    }
    
    .done-desk-form-actions {
        flex-direction: column !important;
    }
}

/* ==================================================
   COMMENT SYSTEM STYLES
   ================================================== */

/* Comments Container */
.done-desk-comments-section {
    margin-top: 0 !important;
    padding-top: 0 !important;
    border-top: none !important;
    display: flex !important;
    flex-direction: column !important;
    height: 100% !important;
}

.done-desk-comments-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    margin-bottom: 20px !important;
}

.done-desk-comments-header h4 {
    margin: 0 !important;
    font-size: 16px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
}

.done-desk-comment-count {
    background: #f8f9fa !important;
    color: #6c757d !important;
    padding: 4px 8px !important;
    border-radius: 12px !important;
    font-size: 12px !important;
    font-weight: 500 !important;
}

/* Individual Comments */
.done-desk-comment {
    margin-bottom: 20px !important;
    padding: 15px !important;
    background: #f8f9fa !important;
    border-radius: 8px !important;
    border-left: 3px solid #dee2e6 !important;
}

.done-desk-comment-row {
    display: flex !important;
    gap: 12px !important;
    margin-bottom: 8px !important;
}

.done-desk-comment-admin {
    background: color-mix(in srgb, var(--done-desk-primary-color) 5%, #fff) !important;
    border-left-color: var(--done-desk-primary-color) !important;
}

.done-desk-comment-avatar {
    flex-shrink: 0 !important;
}

.done-desk-comment .done-desk-avatar {
    width: 32px !important;
    height: 32px !important;
    border-radius: 50% !important;
    border: 2px solid #fff !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
}

.done-desk-comment-content {
    flex: 1 !important;
    min-width: 0 !important;
}

.done-desk-comment-header {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    margin-bottom: 8px !important;
    flex-wrap: wrap !important;
}

.done-desk-comment-author {
    font-weight: 600 !important;
    color: #2c3e50 !important;
    font-size: 14px !important;
    display: inline-block !important;
    vertical-align: middle !important;
}

.done-desk-admin-badge {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    padding: 2px 6px !important;
    border-radius: 4px !important;
    font-size: 10px !important;
    font-weight: 600 !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
}

/* Badge color variations */
.done-desk-badge-manager {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
}

.done-desk-badge-agent {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, #2c3e50) !important;
    color: #fff !important;
}

.done-desk-badge-team {
    background: color-mix(in srgb, var(--done-desk-primary-color) 70%, #28a745) !important;
    color: #fff !important;
}

.done-desk-badge-client {
    background: color-mix(in srgb, var(--done-desk-primary-color) 60%, #6c757d) !important;
    color: #fff !important;
}

.done-desk-comment-time {
    color: #868e96 !important;
    font-size: 12px !important;
    margin-left: auto !important;
}

.done-desk-comment-text {
    color: #495057 !important;
    font-size: 14px !important;
    line-height: 1.5 !important;
    margin: 0 !important;
}

.done-desk-comment-text p {
    margin: 0 0 10px 0 !important;
}

.done-desk-comment-text p:last-child {
    margin-bottom: 0 !important;
}

/* Comment Form */
.done-desk-comment-form {
    margin-top: 20px !important;
    padding: 20px !important;
    background: #fff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 8px !important;
}

.done-desk-comment-form h5 {
    margin: 0 0 15px 0 !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
}

.done-desk-comment-textarea {
    width: 100% !important;
    min-height: 80px !important;
    padding: 12px !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 6px !important;
    font-size: 14px !important;
    font-family: inherit !important;
    line-height: 1.5 !important;
    resize: vertical !important;
    transition: border-color 0.3s ease !important;
    margin-bottom: 15px !important;
    box-sizing: border-box !important;
}

.done-desk-comment-textarea:focus {
    outline: none !important;
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--done-desk-primary-color) 10%, transparent) !important;
}

.done-desk-comment-form-actions {
    display: flex !important;
    justify-content: flex-end !important;
    gap: 10px !important;
}

.done-desk-add-comment-btn {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    border: none !important;
    padding: 8px 16px !important;
    border-radius: 6px !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
}

.done-desk-add-comment-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
}

.done-desk-add-comment-btn:disabled {
    background: #ccc !important;
    cursor: not-allowed !important;
}

/* Empty Comments State */
.done-desk-no-comments {
    text-align: center !important;
    padding: 0 !important;
    color: #6c757d !important;
    font-style: italic !important;
    background: #f8f9fa !important;
    border-radius: 8px !important;
    border: 1px dashed #dee2e6 !important;
}

/* Mobile Responsive for Comments */
@media (max-width: 768px) {
    .done-desk-comment {
        flex-direction: row !important; /* keep avatar and text side-by-side */
        align-items: flex-start !important;
        gap: 10px !important;
        padding: 12px !important;
    }
    
    .done-desk-comment-header {
        flex-direction: column !important;
        align-items: flex-start !important;
        gap: 0px !important;
    }
    
    .done-desk-comment-author {
        margin-bottom: 0 !important;
    }
    
    .done-desk-comment-time {
        margin-left: 0 !important;
    }

    /* Restructured layout: avatar + header on top row, text spans full width below */
    .done-desk-comment {
        flex-direction: column !important;
    }
    
    .done-desk-comment-row {
        display: flex !important;
        align-items: flex-start !important;
        gap: 10px !important;
        margin-bottom: 8px !important;
    }
    
    .done-desk-comment-avatar {
        flex-shrink: 0 !important;
    }
    
    .done-desk-comment-content {
        flex: 1 !important;
        min-width: 0 !important;
    }
    
    .done-desk-comment-text {
        width: 100% !important;
        margin-left: 0 !important;
        padding-left: 0 !important;
        overflow-x: hidden !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    /* Prevent horizontal scroll on comment containers */
    .done-desk-comment,
    .done-desk-comment-content,
    .done-desk-comment-header {
        overflow-x: hidden !important;
        max-width: 100% !important;
    }
    
    /* Hide footer on comments tab and extend comment section height */
    .done-desk-modal-tabs:has(#tab-comments.active) .done-desk-modal-footer,
    .done-desk-modal-tabs:has(#tab-comments.active) .done-desk-modal-footer-mobile,
    .done-desk-modal-tabs:has(#tab-comments.active) .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: none !important;
    }
    
    /* Extend comment section to bottom when footer is hidden */
    .done-desk-modal-tabs:has(#tab-comments.active) .done-desk-modal-tab-content {
        padding-bottom: 24px !important;
        min-height: calc(100% - 120px) !important;
    }
    
    .done-desk-comment-form {
        padding: 15px !important;
    }
    
    .done-desk-comment-form-actions {
        flex-direction: column !important;
        align-items: stretch !important;
    }
}

/* Compact Modal Design */
.done-desk-compact-modal {
    max-height: 88vh !important;
    overflow: hidden !important;
    display: flex !important;
    flex-direction: column !important;
}

/* Modal Header - Grey area with ticket number and badges */
.done-desk-modal-header {
    display: flex;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 16px 24px !important;
    border-bottom: 1px solid #e9ecef !important;
    background: #f8f9fa !important;
    gap: 5px !important;
}

.done-desk-modal-meta-section {
    flex: 1 !important;
    min-width: 0 !important;
}

.done-desk-modal-ticket-number {
    font-size: 14px !important;
    font-weight: 600 !important;
    color: var(--done-desk-primary-color) !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    margin: 0 !important;
}

/* Title Container - Full width below header */
.done-desk-modal-title-container {
    padding: 0px 15px 22px !important;
    border: none!important;
    }

.done-desk-modal-title {
    font-size: 22px !important;
    font-weight: 700 !important;
    color: #2c3e50 !important;
    margin: 0 !important;
    line-height: 1.3 !important;
    word-break: break-word !important;
}

.done-desk-modal-badges {
    display: flex !important;
    gap: 8px !important;
    flex-shrink: 0 !important;
    align-items: center !important;
}

/* Modal Tabs */
.done-desk-modal-tabs {
    flex: 1 !important;
    display: flex !important;
    flex-direction: column !important;
    overflow: hidden !important;
}

.done-desk-modal-tab-nav {
    display: flex !important;
    background: #fff !important;
    border-bottom: 1px solid #e9ecef !important;
    padding: 0 1px !important;
}

.done-desk-modal-tab {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 12px 25px !important;
    border: none !important;
    background: transparent !important;
    color: #6c757d !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    border-bottom: 3px solid transparent !important;
    transition: all 0.2s ease !important;
    margin: 0 !important;
    outline: none !important;
}

.done-desk-modal-tab:hover {
    color: #495057 !important;
    background: rgba(0,0,0,0.02) !important;
}

.done-desk-modal-tab.active {
    color: var(--done-desk-primary-color) !important;
    border-bottom-color: var(--done-desk-primary-color) !important;
    background: rgba(0,0,0,0.02) !important;
}

.done-desk-tab-badge {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    padding: 2px 6px !important;
    border-radius: 10px !important;
    min-width: 18px !important;
    text-align: center !important;
    transition: all 0.3s ease !important;
}

/* Modal tab badge empty styling */
.done-desk-tab-badge.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

/* Modal tab badge non-empty styling */
.done-desk-tab-badge.done-desk-tab-has-items {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
}

/* Tab Content */
.done-desk-modal-tab-content {
    flex: 1 !important;
    overflow-y: auto !important;
    padding: 24px 0px 35px !important;
    display: none !important;
    min-height: 0 !important;
    overflow-x: hidden !important;
}

.done-desk-modal-tab-content.active,
#tab-details:first-of-type {
    display: block !important;
}

/* Ensure Details tab is visible by default in admin modals */
#done-desk-admin-modal #tab-details {
    display: block !important;
}

/* Details Tab */
.done-desk-modal-details {
    display: flex !important;
    flex-direction: column !important;
    gap: 0 !important; /* Remove gap - let individual elements control their spacing */
}

/* Customer Information Section */
.done-desk-customer-info-section {
    background: #f8f9fa !important;
    border-radius: var(--done-desk-radius) !important;
    padding: 20px !important;
    margin-bottom: 20px !important;
}

.done-desk-customer-info-section .done-desk-section-title {
    margin: 0 0 15px 0 !important;
    font-size: 16px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
    border-bottom: 1px solid #e9ecef !important;
    padding-bottom: 10px !important;
}

.done-desk-customer-info-content p {
    margin: 8px 0 !important;
    font-size: 14px !important;
    line-height: 1.4 !important;
}

.done-desk-customer-info-content strong {
    color: #495057 !important;
    font-weight: 600 !important;
}

.done-desk-customer-info-content a {
    color: var(--done-desk-primary-color) !important;
    text-decoration: none !important;
}

.done-desk-customer-info-content a:hover {
    text-decoration: underline !important;
}

/* Modal Footer */
.done-desk-modal-footer {
    border-top: none !important;
    background: #f8f9fa !important;
    display: flex !important;
    flex-direction: row !important;
    justify-content: space-between !important;
    align-items: center !important;
    gap: 15px !important;
    padding: 0px 10px !important;
    border-radius: 6px;
}

/* Footer Left Side - User and Timestamp */
.done-desk-modal-footer-left {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    color: #6c757d !important;
    font-size: 12px !important;
}

/* Ensure modal actions are properly positioned on the right */
.done-desk-modal-footer .done-desk-modal-actions {
    margin-left: auto !important;
    flex-shrink: 0 !important;
}

/* Admin Actions in Footer */
.done-desk-admin-actions {
    display: flex !important;
    justify-content: flex-end !important;
    gap: 10px !important;
}

.done-desk-admin-actions .done-desk-button {
    min-width: 120px !important;
}

/* Hide admin actions on comments tab */
.done-desk-modal-footer.done-desk-hidden-for-comments .done-desk-admin-actions {
    display: none !important;
}

/* Modal Status Update Controls */
.done-desk-ticket-status-update {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.done-desk-modal-status-select {
    min-width: 140px !important;
    padding: 6px 12px !important;
    border: 1px solid #e1e5e9 !important;
    border-radius: 6px !important;
    background: #fff !important;
    font-size: 13px !important;
    font-weight: 500 !important;
    color: #495057 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
}

.done-desk-modal-status-select:focus {
    outline: none !important;
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--done-desk-primary-color) 20%, transparent) !important;
}

.done-desk-modal-status-update-btn {
    padding: 8px 12px !important;
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 14px !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-width: 40px !important;
}

.done-desk-modal-status-update-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.2) !important;
}

/* Tab Meta for Status/Priority in Tab Row */
.done-desk-modal-tab-meta {
    margin-left: auto !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

/* Hide footer when comments tab is active for cleaner look */
.done-desk-modal-footer.done-desk-hidden-for-comments {
    display: none !important;
}

/* Modal Timeline */
.done-desk-modal-timeline {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    gap: 12px !important;
    flex-wrap: wrap !important;
    font-size: 12px !important;
    color: #6c757d !important;
    margin: 0 !important;
}

.done-desk-timeline-item {
    display: inline !important;
}

.done-desk-timeline-item strong {
    color: #495057 !important;
    font-weight: 600 !important;
}

.done-desk-timeline-info {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    flex: 1 !important;
    min-width: 0 !important;
    padding-left: 10px;
}

.done-desk-modal-actions {
    display: flex !important;
    align-items: center !important;
    justify-content: flex-end !important;
    flex-shrink: 0 !important;
    margin-left: auto !important;
}

.done-desk-timeline-separator {
    color: #dee2e6 !important;
    font-weight: bold !important;
}

.done-desk-detail-row {
    display: flex !important;
    gap: 24px !important;
    flex-wrap: wrap !important;
}

.done-desk-detail-item {
    display: flex !important;
    flex-direction: column !important;
    gap: 4px !important;
    flex: 1 !important;
    min-width: 120px !important;
}

.done-desk-detail-label {
    font-size: 12px !important;
    font-weight: 600 !important;
    color: #6c757d !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
}

.done-desk-detail-value {
    font-size: 14px !important;
    font-weight: 500 !important;
    color: #2c3e50 !important;
}

.done-desk-section-title {
    font-size: 20px !important;
    font-weight: 300 !important;
    color: #2c3e50 !important;
    margin: 0 0 12px 0 !important;
    padding-bottom: 8px !important;
    border-bottom: none;
}

.done-desk-description-content,
.done-desk-admin-notes-content {
    color: #495057 !important;
    line-height: 1.6 !important;
    font-size: 15px !important;
}

.done-desk-description-content p,
.done-desk-admin-notes-content p {
    margin: 0 0 16px 0 !important;
}

.done-desk-description-content p:last-child,
.done-desk-admin-notes-content p:last-child {
    margin-bottom: 0 !important;
}

/* Description in modal - first element, no extra spacing */
.done-desk-modal-details .done-desk-description-content {
    margin-bottom: 0 !important;
    padding: 0 15px !important;
}

.done-desk-admin-notes-section {
    background: rgba(0,0,0,0.02) !important;
    padding: 16px !important;
    border-radius: 8px !important;
    border-left: 4px solid var(--done-desk-primary-color) !important;
}

/* Comments Section in Tab */
.done-desk-comments-section {
    display: flex !important;
    flex-direction: column !important;
    height: 100% !important;
    gap: 16px !important;
}

/* When footer is hidden, give comments section more space */
.done-desk-modal-footer.done-desk-hidden-for-comments + .done-desk-comments-section,
.done-desk-modal-tabs:has(.done-desk-modal-footer.done-desk-hidden-for-comments) .done-desk-comments-section {
    padding-bottom: 0 !important;
    margin-bottom: 0 !important;
}

.done-desk-comments-list {
    flex: 1 !important;
    padding-right: 8px !important;
    min-height: 0 !important;
}

.done-desk-empty-comments {
    display: flex !important;
    flex-direction: column !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 40px 20px !important;
    text-align: center !important;
    color: #6c757d !important;
}

.done-desk-empty-comments i {
    font-size: 48px !important;
    color: #dee2e6 !important;
    margin-bottom: 16px !important;
}

.done-desk-empty-comments p {
    font-size: 16px !important;
    font-weight: 500 !important;
    margin: 0 0 8px 0 !important;
    color: #495057 !important;
}

.done-desk-empty-comments small {
    font-size: 14px !important;
    color: #6c757d !important;
}

/* Comment Form */
.done-desk-comment-form-container {
    border-top: 1px solid #e9ecef !important;
    padding-top: 16px !important;
    margin-top: auto !important;
    flex-shrink: 0 !important;
}

/* Enhanced comment form styling when footer is hidden */
.done-desk-modal-footer.done-desk-hidden-for-comments ~ .done-desk-modal-tabs .done-desk-comment-form-container {
    border-top: 2px solid #e9ecef !important;
    padding-top: 20px !important;
    padding-bottom: 8px !important;
    background: rgba(248, 249, 250, 0.5) !important;
    border-radius: 0 0 8px 8px !important;
    margin: 0 -15px -35px -15px !important;
    padding-left: 15px !important;
    padding-right: 15px !important;
}

.done-desk-comment-input-wrapper {
    display: flex !important;
    flex-direction: column !important;
    gap: 0 !important;
    align-items: stretch !important;
}

/* Override stretch behavior for Share Code button */
.done-desk-comment-input-wrapper .done-desk-code-btn {
    align-self: flex-start !important;
    width: auto !important;
}

/* Button Actions Row Layout */
.done-desk-comment-actions {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    margin-top: 12px !important;
    gap: 12px !important;
}

/* Left actions group for comment buttons */
.done-desk-comment-left-actions {
    display: flex !important;
    gap: 8px !important;
    align-items: center !important;
}

/* Comment file upload container */
.done-desk-comment-file-container {
    margin-top: 8px !important;
}

/* Comment uploaded files display */
.done-desk-comment-uploaded-files {
    padding: 8px !important;
    background: #f8f9fa !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 6px !important;
    margin-bottom: 8px !important;
}

.done-desk-comment-uploaded-files .done-desk-file-item {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding: 6px 8px !important;
    background: #ffffff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 4px !important;
    margin-bottom: 4px !important;
}

.done-desk-comment-uploaded-files .done-desk-file-item:last-child {
    margin-bottom: 0 !important;
}

.done-desk-comment-uploaded-files .done-desk-file-info {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.done-desk-comment-uploaded-files .done-desk-file-icon {
    color: var(--done-desk-primary-color) !important;
    font-size: 14px !important;
}

.done-desk-comment-uploaded-files .done-desk-file-name {
    font-size: 13px !important;
    color: #495057 !important;
}

.done-desk-comment-uploaded-files .done-desk-file-remove {
    background: none !important;
    border: none !important;
    color: #dc3545 !important;
    cursor: pointer !important;
    padding: 4px !important;
    border-radius: 3px !important;
    font-size: 12px !important;
}

.done-desk-comment-uploaded-files .done-desk-file-remove:hover {
    background: #f8d7da !important;
    color: #721c24 !important;
}

/* Comment Attachments Display */
.done-desk-comment-attachments {
    margin-top: 12px !important;
    padding: 12px !important;
    background: #f8f9fa !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 6px !important;
}

/* Ensure admin dashboard gets proper card styling */
.done-desk-modal-large .done-desk-comment-attachments,
#done-desk-admin-ticket-details .done-desk-comment-attachments {
    margin-top: 12px !important;
    padding: 12px !important;
    background: #f8f9fa !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 6px !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1) !important;
}

.done-desk-attachments-header {
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
    margin-bottom: 8px !important;
    font-size: 13px !important;
    font-weight: 600 !important;
    color: #6c757d !important;
}

.done-desk-attachments-header i {
    color: var(--done-desk-primary-color) !important;
}

.done-desk-attachments-list {
    display: flex !important;
    flex-direction: column !important;
    gap: 6px !important;
}

.done-desk-attachment-item {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding: 8px 10px !important;
    background: #ffffff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 4px !important;
    transition: all 0.2s ease !important;
}

/* Ensure admin dashboard attachment items get proper styling */
.done-desk-modal-large .done-desk-attachment-item,
#done-desk-admin-ticket-details .done-desk-attachment-item {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding: 8px 10px !important;
    background: #ffffff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 4px !important;
    transition: all 0.2s ease !important;
    margin-bottom: 4px !important;
}

.done-desk-attachment-item:hover {
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
}

.done-desk-attachment-info {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    flex: 1 !important;
}

.done-desk-attachment-icon {
    color: var(--done-desk-primary-color) !important;
    font-size: 16px !important;
    width: 16px !important;
    text-align: center !important;
}

.done-desk-attachment-details {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    gap: 8px !important;
}

/* Ensure admin dashboard attachment details are properly laid out */
.done-desk-modal-large .done-desk-attachment-details,
#done-desk-admin-ticket-details .done-desk-attachment-details {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    gap: 8px !important;
    flex: 1 !important;
    min-width: 0 !important;
}

/* Ensure admin dashboard code blocks get proper styling */
.done-desk-modal-large .done-desk-code-block,
#done-desk-admin-ticket-details .done-desk-code-block {
    margin: 16px 0 !important;
    border: 1px solid #e1e4e7 !important;
    border-radius: 6px !important;
    background: #f8f9fa !important;
    overflow: hidden !important;
}

.done-desk-modal-large .done-desk-code-header,
#done-desk-admin-ticket-details .done-desk-code-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 12px 16px !important;
    background: #f8f9fa !important;
    border-bottom: 1px solid #e1e4e7 !important;
    border-radius: 6px 6px 0 0 !important;
}

/* Ensure admin dashboard comment uploaded files get proper styling */
.done-desk-modal-large .done-desk-comment-uploaded-files,
#done-desk-admin-ticket-details .done-desk-comment-uploaded-files {
    padding: 8px !important;
    background: #f8f9fa !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 6px !important;
    margin-bottom: 8px !important;
}

/* Details Tab Compact Card Spacing */
.done-desk-modal-details .done-desk-comment-attachments {
    margin-top: 20px !important;
    margin-bottom: 8px !important;
}

.done-desk-modal-details .done-desk-code-block {
    margin-top: 8px !important;
    margin-bottom: 16px !important;
}

/* When only code block exists (no files), give it proper separation from description */
.done-desk-modal-details .done-desk-code-block:first-of-type {
    margin-top: 20px !important;
}

/* Other sections spacing now that flexbox gap is removed */
.done-desk-modal-details .done-desk-agent-assignment-section {
    margin-top: 20px !important;
}

.done-desk-modal-details .done-desk-admin-notes-section {
    margin-top: 20px !important;
}

.done-desk-modal-details .done-desk-customer-info-section {
    margin-bottom: 20px !important;
}

/* Modal agent info (customer info in admin) */
.done-desk-modal-details .done-desk-modal-agent {
    margin-bottom: 20px !important;
}

/* File Upload Progress Bar - Compact and Minimalistic */
.done-desk-file-item {
    position: relative !important;
}

/* Override any overflow hidden for file items with progress */
.done-desk-file-item.uploading,
.done-desk-file-item.upload-error {
    overflow: visible !important;
    padding-bottom: 8px !important; /* Add space for progress bar */
}

.done-desk-upload-progress {
    position: absolute !important;
    bottom: 0 !important;
    left: 0 !important;
    right: 0 !important;
    height: 4px !important;
    background: rgba(0, 0, 0, 0.1) !important; /* Light transparent background that won't hide the progress */
    border-radius: 0 0 4px 4px !important;
    overflow: hidden !important;
    z-index: 1000 !important;
    display: block; /* Remove !important so JavaScript can hide it */
}

.done-desk-progress-bar {
    height: 100% !important;
    background: linear-gradient(90deg, #007cba 0%, #0099cc 100%) !important;
    width: 0%; /* Remove !important so JavaScript can update this */
    transition: width 0.3s ease !important;
    display: block !important;
    min-height: 4px !important;
    position: relative !important;
}

/* Progress bar is visible enough without additional animations */

.done-desk-file-item.uploading {
    opacity: 0.7 !important;
}

.done-desk-file-item.upload-complete {
    opacity: 1 !important;
}

.done-desk-file-item.upload-error {
    border-color: #dc3545 !important;
    background: #f8d7da !important;
}

.done-desk-file-item.upload-error .done-desk-upload-progress {
    background: #dc3545 !important;
}

/* File upload status indicators */
.done-desk-file-status {
    font-size: 11px !important;
    color: #6c757d !important;
    margin-left: 8px !important;
}

.done-desk-file-status.uploading {
    color: var(--done-desk-primary-color, #007cba) !important;
}

.done-desk-file-status.complete {
    color: #28a745 !important;
}

.done-desk-file-status.error {
    color: #dc3545 !important;
}

/* Retry button for failed uploads */
.done-desk-retry-upload {
    font-size: 11px !important;
    color: var(--done-desk-primary-color, #007cba) !important;
    background: none !important;
    border: none !important;
    padding: 0 !important;
    margin-left: 8px !important;
    cursor: pointer !important;
    text-decoration: underline !important;
}

.done-desk-retry-upload:hover {
    color: #005a87 !important;
}


.done-desk-attachment-name {
    font-size: 14px !important;
    font-weight: 500 !important;
    color: var(--done-desk-primary-color) !important;
    text-decoration: none !important;
    max-width: 250px !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
    white-space: nowrap !important;
}

.done-desk-attachment-name:hover {
    text-decoration: underline !important;
}

.done-desk-attachment-size {
    font-size: 12px !important;
    color: #6c757d !important;
    white-space: nowrap !important;
    flex-shrink: 0 !important;
}

.done-desk-attachment-download {
    background: none !important;
    border: none !important;
    color: #6c757d !important;
    cursor: pointer !important;
    padding: 6px !important;
    border-radius: 3px !important;
    transition: all 0.2s ease !important;
    text-decoration: none !important;
}

.done-desk-attachment-download:hover {
    background: var(--done-desk-primary-color) !important;
    color: #ffffff !important;
}

/* File and Code Actions Row Layout for New Ticket Modals */
.done-desk-file-code-actions {
    display: flex !important;
    gap: 12px !important;
    align-items: center !important;
    margin-bottom: 16px !important;
}

.done-desk-comment-textarea {
    flex: 1 !important;
    padding: 12px 16px !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 8px !important;
    font-size: 14px !important;
    line-height: 1.5 !important;
    resize: vertical !important;
    min-height: 44px !important;
    max-height: 120px !important;
    font-family: inherit !important;
    transition: border-color 0.2s ease !important;
    background: #fff !important;
    color: #495057 !important;
}

.done-desk-comment-textarea:focus {
    outline: none !important;
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 0 0 3px rgba(0,0,0,0.05) !important;
}

.done-desk-comment-submit-btn {
    background: var(--done-desk-primary-color) !important;
    color: #fff !important;
    border: none !important;
    border-radius: 8px !important;
    width: 44px !important;
    height: 44px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    flex-shrink: 0 !important;
    font-size: 14px !important;
}

.done-desk-comment-submit-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 90%, black) !important;
    transform: translateY(-1px) !important;
}

.done-desk-comment-submit-btn:active {
    transform: translateY(0) !important;
}

.done-desk-comment-submit-btn:disabled {
    opacity: 0.6 !important;
    cursor: not-allowed !important;
    transform: none !important;
}

/* Comments List Styling */
.done-desk-comment {
    background: #fff !important;
    border: 1px solid #e9ecef !important;
    border-radius: 8px !important;
    padding: 16px !important;
    margin-bottom: 12px !important;
    transition: box-shadow 0.2s ease !important;
}

.done-desk-comment:hover {
    box-shadow: 0 2px 8px rgba(0,0,0,0.06) !important;
}

.done-desk-comment-admin {
    border-left: 4px solid var(--done-desk-primary-color) !important;
    background: rgba(0,0,0,0.01) !important;
}

/* Responsive Modal */
@media (max-width: 768px) {
    .done-desk-modal-header {
        flex-direction: column !important;
        gap: 12px !important;
        padding: 12px 16px !important;
    }
    
    .done-desk-modal-title-container {
        padding: 16px 20px 12px !important;
    }
    
    .done-desk-modal-title {
        font-size: 20px !important;
    }
    
    .done-desk-modal-badges {
        align-self: stretch !important;
        justify-content: flex-start !important;
    }
    
    .done-desk-modal-footer {
        padding: 0px 10px !important;
        border-radius: 6px;
    }
    
    .done-desk-modal-tab-content {
        padding: 16px !important;
    }
    
    .done-desk-modal-timeline {
        flex-direction: column !important;
        align-items: flex-start !important;
        gap: 8px !important;
        padding: 10px 12px !important;
    }
    
    .done-desk-timeline-separator {
        display: none !important;
    }
    
    .done-desk-detail-row {
        flex-direction: column !important;
        gap: 16px !important;
    }
    
    .done-desk-comment-input-wrapper {
        flex-direction: column !important;
        align-items: stretch !important;
    }
    
    .done-desk-comment-submit-btn {
        width: 100% !important;
        height: 44px !important;
    }
}

/* Client Information Display - Default (Modal) */
.done-desk-modal .done-desk-client-info {
    background: #f8f9fa !important;
    border: 1px solid #e9ecef !important;
    border-radius: var(--done-desk-radius) !important;
    padding: 12px 15px 5px 15px !important;
    margin: 16px 0 24px 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
}

/* Client table specific styling - remove background, border, padding, margin */
.done-desk-tickets-table .done-desk-client-info {
    background: none !important;
    border: none !important;
    border-radius: 0 !important;
    padding: 0 !important;
    margin: 0 !important;
    line-height: 1.4 !important;
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
}

/* Client modal specific styling - ensure vertical layout */
.done-desk-client-detail-modal .done-desk-client-info {
    display: flex !important;
    flex-direction: column !important;
    align-items: flex-start !important;
    gap: 8px !important;
}

/* Table view client avatar */
.done-desk-tickets-table .done-desk-client-avatar {
    flex-shrink: 0 !important;
}

.done-desk-tickets-table .done-desk-client-avatar-img {
    width: 50px !important;
    height: 50px !important;
    border-radius: 50% !important;
    border: 2px solid #fff !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
}

/* Table view client details */
.done-desk-tickets-table .done-desk-client-details {
    display: block;
    line-height: 1.4;
}

/* Table view client info - ensure no conflicts */
.done-desk-tickets-table .done-desk-client-info {
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
    background: none !important;
    border: none !important;
    padding: 0 !important;
    margin: 0 !important;
}

/* Table view client name */
.done-desk-tickets-table .done-desk-client-name {
    color: #2c3e50 !important;
    font-weight: 700 !important;
    font-size: 16px !important;
    line-height: 1.2 !important;
}

/* Table view client company */
.done-desk-tickets-table .done-desk-client-company {
    color: #6c757d !important;
    font-weight: 500 !important;
    font-size: 13px !important;
    line-height: 1.2 !important;
}

/* Admin Dashboard Tabs - Independent Styling */
.done-desk-admin-container .done-desk-tabs {
    background: #fff !important;
    border-radius: var(--done-desk-radius) !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0) !important;
    margin-bottom: 20px !important;
}

.done-desk-admin-container .done-desk-tab-nav {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 16px 4px !important;
    border-bottom: 1px solid #e9ecef !important;
}

.done-desk-admin-container .done-desk-tab-links {
    display: flex !important;
    gap: 8px !important;
}

.done-desk-admin-tab-link {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 8px 16px !important;
    border-radius: var(--done-desk-radius) !important;
    background: #f8f9fa !important;
    color: #495057 !important;
    text-decoration: none !important;
    font-weight: 500 !important;
    font-size: 14px !important;
    transition: all 0.2s ease !important;
    border: 1px solid transparent !important;
}

.done-desk-admin-tab-link:hover {
    background: #e9ecef !important;
    color: #495057 !important;
    text-decoration: none !important;
}

.done-desk-admin-tab-link.active {
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border-color: var(--done-desk-primary-color) !important;
}

.done-desk-admin-tab-count {
    background: rgba(255,255,255,0.2) !important;
    color: inherit !important;
    padding: 0 9px !important;
    border-radius: 12px !important;
    font-size: 12px !important;
    font-weight: 600 !important;
    min-width: 20px !important;
    text-align: center !important;
}

.done-desk-admin-tab-link:not(.active) .done-desk-admin-tab-count {
    background: #6c757d !important;
    color: white !important;
}

/* Admin tab count color system */
.done-desk-admin-tab-count.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

.done-desk-admin-tab-count.done-desk-tab-has-items {
    background: rgba(255,255,255,0.2) !important;
    color: inherit !important;
}

.done-desk-admin-tab-link:not(.active) .done-desk-admin-tab-count.done-desk-tab-has-items {
    background: #6c757d !important;
    color: white !important;
}

.done-desk-admin-tab-link:not(.active) .done-desk-admin-tab-count.done-desk-tab-empty {
    background: #e9ecef !important;
    color: #6c757d !important;
}

/* Admin Modal Footer */
.done-desk-modal-footer.done-desk-hidden-for-comments {
    display: none !important;
}

/* Admin Modal Ticket Header - Proper Layout */
.done-desk-admin-container .done-desk-ticket-header,
#done-desk-admin-modal .done-desk-ticket-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 15px 0 !important;
    background: none;
    border-bottom: 1px solid #e9ecef !important;
    margin-bottom: 0px !important;
    border-radius: var(--done-desk-radius) var(--done-desk-radius) 0 0 !important;
}

/* Modal Ticket Number - Professional Styling */
.done-desk-ticket-number,
.done-desk-modal .done-desk-ticket-number,
#done-desk-admin-modal .done-desk-ticket-number,
#done-desk-user-modal .done-desk-ticket-number {
    color: var(--done-desk-primary-color) !important;
    font-size: 12px !important;
    font-weight: 600 !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    background: color-mix(in srgb, var(--done-desk-primary-color) 10%, transparent) !important;
    padding: 4px 8px !important;
    border-radius: 6px !important;
    border: 1px solid color-mix(in srgb, var(--done-desk-primary-color) 20%, transparent) !important;
    margin: 0 !important;
}

.done-desk-admin-container .done-desk-ticket-meta,
#done-desk-admin-modal .done-desk-ticket-meta {
    display: flex !important;
    gap: 8px !important;
    align-items: center !important;
}

/* Override mobile responsive for admin modals */
@media (max-width: 768px) {
    .done-desk-admin-container .done-desk-ticket-header,
    #done-desk-admin-modal .done-desk-ticket-header {
        flex-direction: row !important;
        align-items: center !important;
        justify-content: space-between !important;
        text-align: left !important;
    }
    
    .done-desk-admin-container .done-desk-ticket-meta,
    #done-desk-admin-modal .done-desk-ticket-meta {
        justify-content: flex-end !important;
    }
}

/* Admin Actions Styling */
.done-desk-admin-actions {
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
}

.done-desk-admin-new-ticket-btn {
    font-size: 14px !important;
    padding: 8px 16px !important;
    white-space: nowrap !important;
    transition: all 0.3s ease !important;
}

/* Admin Header with Title and Button */
.done-desk-admin-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    margin-bottom: 30px !important;
}

.done-desk-admin-title {
    margin: 0 !important;
    font-size: 28px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
}

/* Header Button - Ultra High Specificity to Override All Theme Conflicts */
#done-desk-admin-dashboard .done-desk-admin-header .done-desk-header-button,
#done-desk-admin-dashboard .done-desk-admin-container .done-desk-header-button,
.done-desk-admin-container .done-desk-admin-header .done-desk-header-button,
.done-desk-admin-container .done-desk-admin-container .done-desk-header-button,
.done-desk-admin-header .done-desk-header-button,
.done-desk-admin-container .done-desk-header-button,
button.done-desk-header-button,
a.done-desk-header-button {
    background: var(--done-desk-primary-color) !important;
    background-color: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-color: transparent !important;
    padding: 12px 20px !important;
    border-radius: 8px !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.3s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
    text-decoration: none !important;
    width: auto !important;
    margin: 0 !important;
    outline: none !important;
    font-family: inherit !important;
    text-transform: none !important;
    letter-spacing: normal !important;
    line-height: 1.4 !important;
}

/* Header Button Hover - Ultra High Specificity */
#done-desk-admin-dashboard .done-desk-admin-header .done-desk-header-button:hover,
#done-desk-admin-dashboard .done-desk-admin-container .done-desk-header-button:hover,
.done-desk-admin-container .done-desk-admin-header .done-desk-header-button:hover,
.done-desk-admin-container .done-desk-admin-container .done-desk-header-button:hover,
.done-desk-admin-header .done-desk-header-button:hover,
.done-desk-admin-container .done-desk-header-button:hover,
button.done-desk-header-button:hover,
a.done-desk-header-button:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    background-color: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    transform: translateY(-2px) !important;
    box-shadow: 0 4px 12px rgba(0,0,0,0.15) !important;
    color: white !important;
    text-decoration: none !important;
}

/* Header Button Focus - Ultra High Specificity */
#done-desk-admin-dashboard .done-desk-admin-header .done-desk-header-button:focus,
#done-desk-admin-dashboard .done-desk-admin-container .done-desk-header-button:focus,
.done-desk-admin-container .done-desk-admin-header .done-desk-header-button:focus,
.done-desk-admin-container .done-desk-admin-container .done-desk-header-button:focus,
.done-desk-admin-header .done-desk-header-button:focus,
.done-desk-admin-container .done-desk-header-button:focus,
button.done-desk-header-button:focus,
a.done-desk-header-button:focus {
    background: var(--done-desk-primary-color) !important;
    background-color: var(--done-desk-primary-color) !important;
    color: white !important;
    outline: none !important;
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--done-desk-primary-color) 30%, transparent) !important;
}

/* Additional Theme Override Protection for Header Button */
#top .done-desk-header-button,
#main .done-desk-header-button,
body .done-desk-header-button,
html .done-desk-header-button {
    background: var(--done-desk-primary-color) !important;
    background-color: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    border-color: transparent !important;
}

#top .done-desk-header-button:hover,
#main .done-desk-header-button:hover,
body .done-desk-header-button:hover,
html .done-desk-header-button:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    background-color: color-mix(in srgb, var(--done-desk-primary-color) 85%, black) !important;
    color: white !important;
}

/* Legacy admin new ticket section (for other areas) */
.done-desk-admin-new-ticket-section {
    margin-left: 20px !important;
    display: flex !important;
    align-items: center !important;
}

.done-desk-admin-new-ticket-btn:hover {
    background-color: var(--done-desk-primary-color) !important;
    border-color: var(--done-desk-primary-color) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 4px 8px rgba(0,0,0,0.1) !important;
}

/* Archived Tickets Link */
.done-desk-admin-actions-container {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0 5px 10px 0 !important;
}

.done-desk-refresh-controls {
    display: flex;
    align-items: center;
}

.done-desk-last-refreshed {
    transition: all 0.3s ease;
    padding: 2px 6px;
    border-radius: 3px;
    color: #9ca3af !important;
}

.done-desk-refresh-link {
    font-size: 13px !important;
    color: #6c757d !important;
    text-decoration: none !important;
    padding: 5px 8px !important;
    border-radius: 4px !important;
    transition: all 0.3s ease !important;
}

.done-desk-refresh-link:hover {
    color: var(--done-desk-primary-color) !important;
    background-color: color-mix(in srgb, var(--done-desk-primary-color) 5%, transparent) !important;
    text-decoration: none !important;
}

.done-desk-archived-link-container {
    text-align: right !important;
    padding: 0 5px 10px 0 !important;
}

.done-desk-archived-link {
    font-size: 13px !important;
    color: #6c757d !important;
    text-decoration: none !important;
    padding: 5px 8px !important;
    border-radius: 4px !important;
    transition: all 0.3s ease !important;
}

.done-desk-archived-link:hover {
    color: var(--done-desk-primary-color) !important;
    background-color: color-mix(in srgb, var(--done-desk-primary-color) 5%, transparent) !important;
    text-decoration: none !important;
}

/* Admin New Ticket Modal */
.done-desk-modal-medium {
    max-width: 800px !important;
}

.done-desk-modal-header {
    margin-bottom: 20px !important;
    text-align: center !important;
}

.done-desk-modal-header h3 {
    margin: 0 !important;
    color: var(--done-desk-text-color) !important;
    font-size: 20px !important;
    font-weight: 600 !important;
}

.done-desk-modal-header p {
    margin: 0 !important;
    color: #666 !important;
    font-size: 14px !important;
}

.done-desk-form-help {
    display: block !important;
    margin-top: 5px !important;
    color: #666 !important;
    font-size: 12px !important;
    font-style: italic !important;
}

.done-desk-form-actions {
    display: flex !important;
    justify-content: flex-end !important;
    gap: 12px !important;
    margin-top: 20px !important;
    padding-top: 20px !important;
    border-top: 1px solid var(--done-desk-border-color) !important;
}

/* File Upload for Admin Modal */
.done-desk-file-upload-toggle {
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
    color: var(--done-desk-primary-color) !important;
    text-decoration: none !important;
    font-size: 14px !important;
    padding: 8px 12px !important;
    border: 1px solid var(--done-desk-primary-color) !important;
    border-radius: var(--done-desk-radius) !important;
    background: transparent !important;
    transition: all 0.2s ease !important;
}

.done-desk-file-upload-toggle:hover {
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    text-decoration: none !important;
}

.done-desk-file-upload-area {
    margin-top: 12px !important;
    padding: 16px !important;
    border: 2px dashed var(--done-desk-border-color) !important;
    border-radius: var(--done-desk-radius) !important;
    background: #fafafa !important;
    text-align: center !important;
}

.done-desk-file-drop-zone {
    padding: 20px !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
}

.done-desk-file-drop-zone:hover {
    border-color: var(--done-desk-primary-color) !important;
    background: #f0f8ff !important;
}

.done-desk-file-drop-zone i {
    font-size: 24px !important;
    color: var(--done-desk-primary-color) !important;
    margin-bottom: 8px !important;
    display: block !important;
}

.done-desk-file-drop-zone p {
    margin: 0 0 8px 0 !important;
    color: var(--done-desk-text-color) !important;
    font-weight: 500 !important;
}

.done-desk-file-drop-zone small {
    color: #666 !important;
    font-size: 12px !important;
}

.done-desk-file-list {
    margin-top: 12px !important;
    padding: 0 !important;
    text-align: left !important;
    display: none !important;
}

.done-desk-file-item {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 8px 12px !important;
    margin-bottom: 6px !important;
    background: #f9f9f9 !important;
    border: 1px solid #e0e0e0 !important;
    border-radius: var(--done-desk-radius) !important;
    font-size: 13px !important;
}

.done-desk-file-name {
    color: var(--done-desk-text-color) !important;
    font-weight: 500 !important;
    flex: 1 !important;
}

.done-desk-file-size {
    color: #666 !important;
    font-size: 11px !important;
    margin-left: 10px !important;
}

/* Sentiment Analysis Modal */
.done-desk-sentiment-card {
    cursor: pointer;
    transition: all 0.3s ease;
    position: relative;
    overflow: hidden;
}

.done-desk-sentiment-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(0,0,0,0.15);
}

.done-desk-stat-hover {
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    background: rgba(0,0,0,0.8);
    color: white;
    padding: 8px;
    text-align: center;
    font-size: 12px;
    opacity: 0;
    transition: opacity 0.3s ease;
    pointer-events: none;
}

.done-desk-sentiment-card:hover .done-desk-stat-hover {
    opacity: 1;
}

.done-desk-sentiment-modal-content {
    max-width: 1000px !important;
    width: 95vw !important;
    max-height: 90vh !important;
    overflow: hidden !important;
    display: flex !important;
    flex-direction: column !important;
}

.done-desk-sentiment-modal-content .done-desk-modal-body {
    flex: 1 !important;
    overflow: auto !important;
    padding: 0 !important;
}

/* Ensure sentiment modal is visible and positioned correctly */
#done-desk-sentiment-modal {
    display: none !important;
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    width: 100% !important;
    height: 100% !important;
    z-index: 999999 !important;
    background: rgba(0,0,0,0.5) !important;
}

#done-desk-sentiment-modal.show,
#done-desk-sentiment-modal[style*="display: block"] {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
}

/* Ensure loading elements can be hidden */
.done-desk-loading-spinner[style*="display: none"],
.done-desk-loading-text[style*="display: none"] {
    display: none !important;
}

.done-desk-loading-text {
    text-align: center;
    margin-top: 15px;
    color: #666;
}

/* Compact New Ticket Modal Form */
.done-desk-new-ticket-modal .done-desk-form-group {
    margin-bottom: 15px !important; /* Reduced from default spacing */
}

.done-desk-new-ticket-modal .done-desk-input,
.done-desk-new-ticket-modal .done-desk-select,
.done-desk-new-ticket-modal .done-desk-textarea {
    padding: 12px 15px !important;
    font-size: 14px !important;
}

.done-desk-new-ticket-modal .done-desk-textarea {
    min-height: 120px !important; /* Slightly reduced height */
}

.done-desk-form-client-info {
    margin-bottom: 20px !important;
    padding: 12px 15px !important;
    background: #f8f9fa !important;
    border-radius: 6px !important;
    border-left: 4px solid var(--done-desk-primary-color) !important;
}

.done-desk-form-client-info .done-desk-client-label {
    font-weight: 600 !important;
    color: #666 !important;
    margin-right: 8px !important;
}

.done-desk-form-client-info .done-desk-client-value {
    color: #333 !important;
    font-weight: 500 !important;
}

.done-desk-new-ticket-modal .done-desk-help-text {
    margin-top: 8px !important;
    font-size: 12px !important;
    color: #666 !important;
}

/* User Dashboard Agent Assignment Styling */
.done-desk-no-agent-message {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 16px;
    background: #f8f9fa;
    border: 1px solid #e1e1e1;
    border-radius: 8px;
    margin-top: 12px;
}

.done-desk-no-agent-message i {
    color: #6c757d;
    font-size: 18px;
    width: 18px;
}

.done-desk-no-agent-message p {
    margin: 0;
    color: #495057;
    font-size: 14px;
    font-style: italic;
}

/* User Dashboard Ticket Modal Footer */
.done-desk-modal-footer {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 5px 10px !important;
    border-top: 1px solid #eee !important;
    margin-top: 0px !important;
    border-radius: 6px;
    background: none !important;
    margin-bottom: 0px;
}

.done-desk-modal-timeline {
    flex: 1 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    font-size: 13px !important;
    color: #666 !important;
}

.done-desk-modal-actions {
    flex-shrink: 0 !important;
}

.done-desk-delete-ticket-link {
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
    color: #dc3545 !important;
    text-decoration: none !important;
    font-size: 13px !important;
    padding: 6px 12px !important;
    border-radius: 4px !important;
    transition: all 0.2s ease !important;
}

.done-desk-delete-ticket-link:hover {
    color: #c82333 !important;
    background: rgba(220, 53, 69, 0.1) !important;
    text-decoration: none !important;
}

.done-desk-delete-ticket-link i {
    font-size: 12px !important;
}

/* Files Section in Ticket Modals */
.done-desk-files-section {
    margin: 20px 0 !important;
    padding: 15px !important;
    background: #f8f9fa !important;
    border-radius: 6px !important;
    border: 1px solid #e9ecef !important;
}

.done-desk-files-section .done-desk-section-title {
    margin: 0 0 12px 0 !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    color: #495057 !important;
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
}

.done-desk-files-section .done-desk-section-title:before {
    content: "\f15b" !important;
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 900 !important;
    color: #6c757d !important;
    font-size: 12px !important;
}

.done-desk-files-list {
    display: flex !important;
    flex-direction: column !important;
    gap: 8px !important;
}

.done-desk-file-item {
    background: white !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 4px !important;
    overflow: hidden !important;
}

.done-desk-file-link {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    padding: 2px 10px !important;
    text-decoration: none !important;
    color: #495057 !important;
    transition: all 0.2s ease !important;
    font-size: 13px !important;
}

.done-desk-file-link:hover {
    background: #f8f9fa !important;
    color: var(--done-desk-primary-color) !important;
    text-decoration: none !important;
}

.done-desk-file-link i {
    color: #6c757d !important;
    font-size: 12px !important;
    flex-shrink: 0 !important;
}

.done-desk-file-link:hover i {
    color: var(--done-desk-primary-color) !important;
}

.done-desk-file-name {
    flex: 1 !important;
    font-weight: 500 !important;
    word-break: break-word !important;
}

.done-desk-file-size {
    color: #6c757d !important;
    font-size: 11px !important;
    flex-shrink: 0 !important;
}

.done-desk-file-link:hover .done-desk-file-size {
    color: #495057 !important;
}

/* Agent Assignment Section */
.done-desk-agent-assignment-section {
    display: none !important;
}

.done-desk-agent-assignment-section .done-desk-section-title {
    margin: 0 0 12px 0 !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    color: #495057 !important;
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
}

.done-desk-agent-assignment-section .done-desk-section-title:before {
    content: "\f007" !important;
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 900 !important;
    color: #6c757d !important;
    font-size: 12px !important;
}

.done-desk-current-agent {
    margin-bottom: 12px !important;
}

.done-desk-agent-info {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    padding: 10px !important;
    background: white !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 6px !important;
}

.done-desk-agent-avatar {
    width: 32px !important;
    height: 32px !important;
    border-radius: 50% !important;
    border: 2px solid var(--done-desk-primary-color) !important;
    flex-shrink: 0 !important;
}

.done-desk-agent-details {
    flex: 1 !important;
}

.done-desk-agent-details strong {
    display: block !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    color: #495057 !important;
    margin-bottom: 2px !important;
}

.done-desk-agent-details small {
    font-size: 12px !important;
    color: #6c757d !important;
}

.done-desk-no-agent {
    margin: 0 0 12px 0 !important;
    padding: 8px 12px !important;
    background: #fff3cd !important;
    border: 1px solid #ffeaa7 !important;
    border-radius: 4px !important;
    color: #856404 !important;
    font-size: 13px !important;
}

.done-desk-agent-assignment-controls {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
}

.done-desk-agent-assignment-controls .done-desk-select {
    flex: 1 !important;
    min-width: 200px !important;
}

#done-desk-assign-agent-btn {
    white-space: nowrap !important;
    flex-shrink: 0 !important;
}

/* Agent Display in User Dashboard Ticket Cards */
.done-desk-ticket-agent {
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
    margin: 0 !important;
    padding: 0 !important;
    font-size: 11px !important;
    margin-top: auto !important;
    margin-bottom: 8px !important;
}

.done-desk-ticket-agent-avatar {
    width: 35px !important;
    height: 35px !important;
    border-radius: 50% !important;
    border: 1px solid rgba(var(--done-desk-primary-color-rgb), 0.3) !important;
    flex-shrink: 0 !important;
}

.done-desk-ticket-agent-name {
    font-weight: 500 !important;
    color: rgba(var(--done-desk-primary-color-rgb), 0.8) !important;
    font-size: 13px !important;
}

/* Agent Display in User Dashboard Modal */
.done-desk-modal-agent {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    margin: 0 0 20px 0 !important;
    padding: 2px 10px !important;
    background: #f8f9fa !important;
    border: 1px solid #e9ecef !important;
    border-radius: 6px !important;
}

.done-desk-modal-agent-avatar {
    width: 40px !important;
    height: 40px !important;
    border-radius: 50% !important;
    border: 2px solid var(--done-desk-primary-color) !important;
    flex-shrink: 0 !important;
}

.done-desk-modal-agent-info {
    flex: 1 !important;
}

.done-desk-modal-agent-name {
    display: block !important;
    font-weight: 600 !important;
    color: #495057 !important;
    font-size: 14px !important;
    margin-bottom: -8px !important;
}

.done-desk-modal-agent-label {
    font-size: 12px !important;
    color: #6c757d !important;
    font-weight: 500 !important;
}

/* Comment As Dropdown (Admin Only) - Match textarea width exactly */
.done-desk-comment-as-section {
    margin-top: 0 !important;
    margin-bottom: 6px !important;
    padding: 0 !important;
    background: transparent !important;
    border: none !important;
    border-radius: 0 !important;
    display: flex !important;
    gap: 12px !important;
}

.done-desk-comment-as-select {
    flex: 1 !important;
    padding: 12px 16px 12px 40px !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 8px !important;
    background: #fff url('data:image/svg+xml;charset=utf-8,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="%236c757d"><path d="M12 12c2.21 0 4-1.79 4-4s-1.79-4-4-4-4 1.79-4 4 1.79 4 4 4zm0 2c-2.67 0-8 1.34-8 4v2h16v-2c0-2.66-5.33-4-8-4z"/></svg>') no-repeat 12px center !important;
    background-size: 16px 16px !important;
    font-size: 14px !important;
    color: #495057 !important;
    transition: all 0.2s ease !important;
    box-sizing: border-box !important;
    font-family: inherit !important;
}

/* Invisible spacer to match button width */
.done-desk-comment-as-section::after {
    content: '' !important;
    width: 44px !important;
    flex-shrink: 0 !important;
}

.done-desk-comment-as-select:focus {
    outline: none !important;
    border-color: var(--done-desk-primary-color) !important;
    box-shadow: 0 0 0 2px rgba(var(--done-desk-primary-color-rgb), 0.2) !important;
}

/* Style the placeholder option */
.done-desk-comment-as-select option[disabled] {
    color: #6c757d !important;
    font-style: italic !important;
}

/* Enhanced Empty State for Admin Dashboard - Now uses consolidated .done-desk-empty-state */

.done-desk-empty-description {
    font-size: 14px !important;
    color: #646970 !important;
    line-height: 1.5 !important;
    margin: 0 0 24px 0 !important;
}

.done-desk-empty-action-btn {
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 10px 20px !important;
    background: var(--done-desk-primary-color, #2271b1) !important;
    color: #fff !important;
    border: none !important;
    border-radius: 6px !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    text-decoration: none !important;
}

.done-desk-empty-action-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color, #2271b1) 90%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1) !important;
}

.done-desk-empty-action-btn:active {
    transform: translateY(0) !important;
}

.done-desk-empty-action-btn i {
    font-size: 13px !important;
}

/* Agent Display in Admin Dashboard Table */
.done-desk-table-agent {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.done-desk-table-agent-avatar {
    width: 24px !important;
    height: 24px !important;
    border-radius: 50% !important;
    border: 2px solid var(--done-desk-primary-color) !important;
    flex-shrink: 0 !important;
}

.done-desk-table-agent-name {
    font-weight: 500 !important;
    color: #495057 !important;
    font-size: 13px !important;
    white-space: nowrap !important;
}

.done-desk-no-agent-assigned {
    font-size: 12px !important;
    color: #6c757d !important;
    font-style: italic !important;
}

.ticket-agent-cell {
    min-width: 120px !important;
    white-space: nowrap !important;
}

.done-desk-feedback-modal-content {
    padding: 20px;
}

.done-desk-feedback-header {
    margin-bottom: 20px;
    border-bottom: 1px solid #eee;
    padding-bottom: 15px;
}

.done-desk-feedback-header h3 {
    margin: 0 0 5px 0;
    color: #333;
    font-size: 24px;
}

.done-desk-feedback-subtitle {
    margin: 0;
    color: #666;
    font-size: 14px;
}

.done-desk-feedback-table-container {
    overflow-x: auto;
    margin-bottom: 20px;
}

.done-desk-feedback-table {
    width: 100% !important;
    border-collapse: collapse !important;
    font-size: 14px !important;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
    line-height: 1.4 !important;
}

.done-desk-feedback-table th,
.done-desk-feedback-table td {
    padding: 12px 8px !important;
    text-align: left !important;
    border-bottom: 1px solid #eee !important;
    border-left: none !important;
    border-right: none !important;
    border-top: none !important;
    vertical-align: top !important;
    font-size: 14px !important;
    line-height: 1.4 !important;
    font-family: inherit !important;
}

.done-desk-feedback-table th {
    background: #f8f9fa !important;
    font-weight: 600 !important;
    color: #333 !important;
    position: sticky !important;
    top: 0 !important;
    z-index: 1 !important;
    border-bottom: 2px solid #dee2e6 !important;
}

.done-desk-feedback-row:hover {
    background: #f8f9fa !important;
}

.done-desk-feedback-row:hover td {
    background: transparent !important;
}

/* Specific cell styling for theme independence */
.done-desk-feedback-table td.done-desk-client-name {
    color: #333 !important;
    font-size: 14px !important;
    font-weight: normal !important;
    line-height: 1.4 !important;
    padding: 12px 8px !important;
}

.done-desk-feedback-table td.done-desk-client-name strong {
    display: block !important;
    color: #333 !important;
    margin-bottom: 2px !important;
    font-weight: 600 !important;
    font-size: 14px !important;
    line-height: 1.2 !important;
}

.done-desk-feedback-table td.done-desk-client-name .done-desk-client-business {
    font-size: 12px !important;
    color: #666 !important;
    font-weight: normal !important;
    line-height: 1.3 !important;
    margin: 0 !important;
}

.done-desk-feedback-table td.done-desk-client-company {
    color: #555 !important;
    font-size: 14px !important;
    font-weight: normal !important;
    line-height: 1.4 !important;
    padding: 12px 15px !important;
    text-align: left !important;
    vertical-align: top !important;
}

.done-desk-feedback-table td.done-desk-feedback-count {
    color: #333 !important;
    font-size: 14px !important;
    font-weight: normal !important;
    line-height: 1.4 !important;
    padding: 12px 8px !important;
}

.done-desk-feedback-table td.done-desk-feedback-count .done-desk-confidence {
    font-size: 11px !important;
    color: #666 !important;
    font-weight: normal !important;
    line-height: 1.3 !important;
    margin-top: 2px !important;
}

.done-desk-feedback-table td.done-desk-avg-score {
    color: #333 !important;
    font-size: 14px !important;
    font-weight: normal !important;
    line-height: 1.4 !important;
    padding: 12px 8px !important;
}

.done-desk-feedback-table td.done-desk-avg-score .done-desk-score-display {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.done-desk-feedback-table td.done-desk-avg-score .done-desk-score-number {
    font-weight: 600 !important;
    font-size: 14px !important;
    color: #333 !important;
}

.done-desk-feedback-table td.done-desk-avg-score .done-desk-stars {
    display: flex !important;
    gap: 2px !important;
}

.done-desk-feedback-table td.done-desk-avg-score .done-desk-stars .star {
    color: #ffc107 !important;
    font-size: 14px !important;
    line-height: 1 !important;
}

.done-desk-feedback-table td.done-desk-avg-score .done-desk-stars .star:not(.filled) {
    color: #e9ecef !important;
}

.done-desk-confidence {
    font-size: 11px;
    color: #666;
    margin-top: 2px;
}

.done-desk-score-display {
    display: flex;
    align-items: center;
    gap: 8px;
}

.done-desk-score-number {
    font-weight: 600;
    font-size: 16px;
}

.done-desk-stars {
    display: flex;
    gap: 1px;
}

.done-desk-star {
    font-size: 12px;
}

.done-desk-star.filled {
    color: #ffd700;
}

.done-desk-star.empty {
    color: #ddd;
}

.done-desk-weighted-number {
    font-weight: 600;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 14px;
}

.done-desk-weighted-number.low {
    background: #fee;
    color: #c53030;
}

.done-desk-weighted-number.medium {
    background: #fef5e7;
    color: #d69e2e;
}

.done-desk-weighted-number.high {
    background: #f0fff4;
    color: #38a169;
}

.done-desk-feedback-footer {
    border-top: 1px solid #eee;
    padding-top: 15px;
    text-align: center;
}

.done-desk-feedback-info {
    margin: 0;
    color: #6c757d;
    font-size: 12px;
    font-style: italic;
}



/* Mobile responsiveness */
@media (max-width: 768px) {
    .done-desk-sentiment-modal-content {
        width: 100vw;
        height: 100vh;
        max-width: none;
        max-height: none;
        border-radius: 0;
    }
    
    .done-desk-feedback-table {
        font-size: 12px;
    }
    
    .done-desk-feedback-table th,
    .done-desk-feedback-table td {
        padding: 8px 4px;
    }
    
    .done-desk-score-display {
        flex-direction: column;
        align-items: flex-start;
        gap: 4px;
    }
}

/* System notification styles */
.done-desk-system-notification {
    margin: 15px 0;
    padding: 0;
    background: none;
    border: none;
}

.done-desk-system-notification-content {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 15px;
    background: #f8f9fa !important;
    border-radius: 8px;
    border-left: 3px solid #6c757d;
    font-size: 14px;
    color: #495057;
    width: 100%;
    margin: 0;
}

/* Override the dark background from .done-desk-comment */
.done-desk-system-notification.done-desk-comment {
    background: transparent !important;
    border: none !important;
    padding: 0 !important;
    margin-bottom: 20px !important;
}

/* Ensure system notification content overrides comment styling */
.done-desk-system-notification .done-desk-system-notification-content {
    background: #f8f9fa !important;
    border: none !important;
    border-left: 3px solid #6c757d !important;
    border-radius: 8px !important;
    padding: 15px !important;
    margin: 0 !important;
}

/* Additional specificity to override comment styling */
.done-desk-comment.done-desk-system-notification {
    background: transparent !important;
    border: none !important;
    padding: 0 !important;
    margin-bottom: 20px !important;
}

.done-desk-comment.done-desk-system-notification .done-desk-system-notification-content {
    background: #f8f9fa !important;
    border: none !important;
    border-left: 3px solid #6c757d !important;
    border-radius: 8px !important;
    padding: 15px !important;
    margin: 0 !important;
}

/* Maximum specificity to override all comment styles */
.done-desk-comment.done-desk-system-notification,
.done-desk-system-notification.done-desk-comment {
    background: transparent !important;
    border: none !important;
    padding: 0 !important;
    margin-bottom: 20px !important;
    box-shadow: none !important;
}

.done-desk-comment.done-desk-system-notification .done-desk-system-notification-content,
.done-desk-system-notification.done-desk-comment .done-desk-system-notification-content {
    background: #f8f9fa !important;
    border: none !important;
    border-left: 3px solid #6c757d !important;
    border-radius: 8px !important;
    padding: 15px !important;
    margin: 0 !important;
    line-height: 1.2;
}

.done-desk-system-notification-icon {
    flex-shrink: 0;
    margin-top: 2px;
}

.done-desk-system-notification-icon .dashicons {
    font-size: 16px;
    width: 16px;
    height: 16px;
    color: #6c757d;
    opacity: 0.8;
}

/* Ensure system notifications are properly displayed */
.done-desk-system-notification {
    display: block !important;
}

.done-desk-system-notification-content {
    display: flex !important;
    align-items: flex-start !important;
    gap: 12px !important;
    padding: 15px !important;
    background: #f8f9fa !important;
    border-radius: 8px !important;
    border-left: 3px solid #6c757d !important;
    font-size: 14px !important;
    color: #495057 !important;
    width: 100% !important;
    margin: 0 !important;
}

.done-desk-system-notification-text {
    flex: 1;
    text-align: left;
    line-height: 1.4;
    margin: 0;
    display: flex;
    align-items: center;
    gap: 8px;
}

.done-desk-system-notification-header {
    display: none;
}

.done-desk-system-notification-text strong {
    color: #1a202c !important;
    font-weight: 700 !important;
}

.done-desk-system-notification-time {
    display: inline-block;
    font-size: 12px;
    color: #868e96;
    font-style: italic;
    margin-left: auto;
}

/* Mobile tidy-up for system notifications (assignment messages) */
@media (max-width: 768px) {
    .done-desk-system-notification-content {
        align-items: flex-start !important;
    }
    .done-desk-system-notification-text {
        display: block !important; /* render as a normal sentence */
        gap: 0 !important;
        line-height: 1.5 !important;
    }
    .done-desk-system-notification-time {
        display: block !important; /* move below the sentence */
        margin-left: 0 !important;
        margin-top: 6px !important;
    }
}

/* Comment Icon Conditional Styling */
.done-desk-user-dashboard .fa-comment.no-comments {
    color: #d1d5db !important; /* Light grey when no comments */
    opacity: 0.6;
}

.done-desk-user-dashboard .fa-comment.has-comments {
    color: var(--done-desk-primary-color, #6366f1) !important; /* Primary color when comments exist */
    opacity: 1;
}

/* Unassigned Ticket Styling */
.done-desk-user-dashboard .done-desk-unassigned-avatar {
    opacity: 0.7; /* Slightly muted avatar */
    filter: grayscale(20%); /* Subtle desaturation */
}

.done-desk-user-dashboard .done-desk-unassigned-text {
    color: #6b7280; /* Muted grey text */
    font-style: italic; /* Italic to indicate pending state */
    font-size: 0.9em; /* Slightly smaller text */
}

/* User Dashboard Welcome Title */
.done-desk-user-dashboard .done-desk-user-welcome-title {
    margin-bottom: 24px;
    padding: 20px 0;
    border-bottom: 1px solid #e5e7eb;
}

.done-desk-user-dashboard .done-desk-user-welcome-title h2 {
    margin: 0;
    font-size: 40px;
    font-weight: 600;
    color: #1f2937;
    line-height: 1.3;
}

@media (max-width: 768px) {
    .done-desk-user-dashboard .done-desk-user-welcome-title {
        margin-bottom: 20px;
        padding: 0;
    }
    
    .done-desk-user-dashboard .done-desk-user-welcome-title h2 {
        font-size: 30px;
        padding-bottom: 10px;
    }
}

/* ===================================
   MOTIVATIONAL QUOTES FOOTER
   =================================== */

.done-desk-quotes-footer {
    margin-top: 60px;
    padding: 80px 20px;
    text-align: center;
    position: relative;
    background: transparent;
    border-top: 1px solid #f0f0f0;
}

.done-desk-quote-container {
    position: relative;
    max-width: 600px;
    margin: 0 auto;
    padding: 20px;
    min-height: 120px;
    display: flex;
    align-items: flex-start;
    justify-content: center;
}

.done-desk-quote-background-icon {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    z-index: 1;
    opacity: 0.04;
    pointer-events: none;
    width: 280px;
    height: 280px;
    background-image: url('/wp-content/uploads/2025/08/left-2.png');
    background-size: contain;
    background-repeat: no-repeat;
    background-position: center;
}

.done-desk-quote-content {
    position: relative;
    z-index: 2;
    padding: 20px 0;
    width: 100%;
    text-align: center;
}

.done-desk-quote-text {
    font-size: 18px;
    line-height: 1.6;
    color: #666;
    font-style: italic;
    margin: 0 0 15px 0;
    font-weight: 400;
    letter-spacing: 0.3px;
}

.done-desk-quote-author {
    font-size: 14px;
    color: #999;
    margin: 0;
    font-weight: 500;
    letter-spacing: 0.5px;
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .done-desk-quotes-footer {
        margin-top: 40px;
        padding: 30px 15px;
    }
    
    .done-desk-quote-container {
        padding: 15px;
        min-height: 100px;
    }
    
    .done-desk-quote-background-icon {
        width: 120px;
        height: 120px;
    }
    
    .done-desk-quote-text {
        font-size: 16px;
        line-height: 1.5;
    }
    
    .done-desk-quote-author {
        font-size: 13px;
    }
}

@media (max-width: 480px) {
    .done-desk-quotes-footer {
        margin-top: 30px;
        padding: 25px 10px;
    }
    
    .done-desk-quote-container {
        min-height: 80px;
    }
    
    .done-desk-quote-background-icon {
        width: 90px;
        height: 90px;
    }
    
    .done-desk-quote-text {
        font-size: 15px;
    }
}

/* ===================================
   CLIENT NAVIGATION MENU
   =================================== */

.done-desk-client-nav {
    margin-left: 30px;
}

.done-desk-nav-menu {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    align-items: center;
    gap: 20px;
}

.done-desk-nav-item {
    margin: 0;
    padding: 0;
}

.done-desk-nav-link {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 16px;
    text-decoration: none;
    color: var(--done-desk-user-bar-menu-color, #ffffff);
    font-size: 14px;
    font-weight: 500;
    transition: all 0.2s ease;
    opacity: 0.9;
    border-radius: 4px;
}

.done-desk-nav-link:hover {
    opacity: 1;
    text-decoration: none;
    color: var(--done-desk-user-bar-menu-color, #ffffff);
}

.done-desk-nav-link i {
    font-size: 13px;
}

/* Current page highlighting */
.done-desk-nav-link.current-page {
    opacity: 1;
    color: var(--done-desk-user-bar-menu-color, #ffffff);
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .done-desk-client-nav {
        margin-left: 20px;
    }
    
    .done-desk-nav-menu {
        gap: 15px;
    }
    
    .done-desk-nav-link {
        padding: 6px 12px;
        font-size: 13px;
    }
    
    .done-desk-nav-link i {
        font-size: 12px;
    }
    
    /* Mobile-First Dashboard Layout */
    .done-desk-dashboard-container {
        padding: 15px;
        margin-top: 0;
    }
    
    .done-desk-dashboard-header {
        flex-direction: column;
        align-items: stretch;
        gap: 15px;
        text-align: center;
    }
    
    .done-desk-dashboard-title {
        font-size: 24px;
        margin-bottom: 10px;
    }
    
    .done-desk-dashboard-subtitle {
        font-size: 16px;
        margin-bottom: 15px;
    }
    
    /* Mobile Ticket Cards */
    .done-desk-ticket-card {
        margin-bottom: 15px;
        padding: 15px;
    }
    
    .done-desk-ticket-top-row {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
        gap: 10px;
    }
    
    .done-desk-ticket-title {
        font-size: 16px;
        line-height: 1.4;
    }
    
    /* Mobile Form Improvements */
    .done-desk-form-container {
        padding: 20px 15px;
        margin: 15px;
    }
    
    .done-desk-form-group {
        margin-bottom: 20px;
    }
    
    .done-desk-form-row-split {
        flex-direction: column;
        gap: 15px;
    }
    
    .done-desk-form-field {
        width: 100%;
    }
    
    .done-desk-input,
    .done-desk-form-control,
    .done-desk-select {
        font-size: 16px; /* Prevents zoom on iOS */
        padding: 12px 15px;
    }
    
    /* Mobile Button Improvements */
    .done-desk-button {
        width: 100%;
        padding: 14px 20px;
        font-size: 16px;
        min-height: 44px; /* Touch target size */
    }
    
    .done-desk-button-primary {
        margin-bottom: 10px;
    }
}

@media (max-width: 600px) {
    .done-desk-client-nav {
        margin-left: 15px;
    }
    
    .done-desk-nav-menu {
        gap: 10px;
    }
    
    .done-desk-nav-link {
        padding: 5px 10px;
        font-size: 12px;
        gap: 6px;
    }
    
    /* Hide text on very small screens, show only icons */
    .done-desk-nav-link span {
        display: none;
    }
}

@media (max-width: 480px) {
    .done-desk-client-nav {
        margin-left: 10px;
    }
    
    .done-desk-nav-link {
        padding: 4px 8px;
        min-width: 32px;
        justify-content: center;
    }
    
    /* Extra Small Screen Optimizations */
    .done-desk-dashboard-container {
        padding: 10px;
        margin-top: 0;
    }
    
    .done-desk-dashboard-header {
        padding: 15px 10px;
    }
    
    .done-desk-dashboard-title {
        font-size: 20px;
    }
    
    .done-desk-dashboard-subtitle {
        font-size: 14px;
    }
    
    .done-desk-ticket-card {
        padding: 12px;
        margin-bottom: 12px;
    }
    
    .done-desk-form-container {
        padding: 15px 10px;
        margin: 10px;
    }
    
    .done-desk-button {
        padding: 12px 16px;
        font-size: 15px;
    }
    
    /* Mobile Modal Improvements */
.done-desk-modal {
    margin: 10px;
    width: calc(100% - 20px);
    max-height: calc(100vh - 20px);
    border-radius: 8px;
    overflow: hidden;
}

/* Mobile-First Modal Layout */
@media (max-width: 768px) {
    .done-desk-modal {
        margin: 0;
        width: 100%;
        min-height: 100vh;
        max-height: 100vh;
        border-radius: 0;
        position: fixed;
        top: 0;
        left: 0;
        right: 0;
        bottom: 0;
        display: flex;
        flex-direction: column;
        z-index: 9999;
    }
    
    /* Ensure modal opens from very top, above user bar */
    .done-desk-modal.show {
        top: 0 !important;
        height: 100vh !important;
        margin-top: 0 !important;
        padding-top: 0 !important;
    }
    
    .done-desk-modal-header {
        flex-shrink: 0;
        padding: 20px 20px 15px 20px;
        border-bottom: 1px solid #e9ecef;
        background: #fff;
        position: relative;
        z-index: 1000;
    }
    
    /* Ensure header content is visible and properly spaced */
    .done-desk-modal-header h2,
    .done-desk-modal-header h3 {
        margin: 0;
        font-size: 20px;
        font-weight: 600;
        color: #2c3e50;
        line-height: 1.3;
    }
    
    .done-desk-modal .done-desk-modal-content {
        flex: 1;
        overflow-y: auto;
        -webkit-overflow-scrolling: touch;
        padding: 15px !important;
        margin-top: 75px !important;
        position: relative;
        z-index: 999;
    }
    
    /* Ensure content starts from top and is fully scrollable */
    .done-desk-modal .done-desk-modal-content:first-child {
        padding-top: 0;
    }
    
    /* Force modal to start from very top of screen */
    .done-desk-modal.show {
        transform: none !important;
        top: 0 !important;
        margin-top: 0 !important;
        padding-top: 0 !important;
    }
    
    /* Ensure modal overlay is also positioned correctly */
    .done-desk-modal-overlay,
    .done-desk-modal-wrapper {
        position: fixed !important;
        top: 0 !important;
        left: 0 !important;
        right: 0 !important;
        bottom: 0 !important;
        width: 100vw !important;
        height: 100vh !important;
        margin: 0 !important;
        padding: 0 !important;
        z-index: 9998 !important;
    }
    
    /* Override any existing modal positioning */
    .done-desk-modal[style*="top"],
    .done-desk-modal[style*="margin-top"],
    .done-desk-modal[style*="transform"] {
        top: 0 !important;
        margin-top: 0 !important;
        transform: none !important;
    }
    
    /* Force all modals to open from top on mobile */
    .done-desk-modal,
    #done-desk-ticket-modal,
    #done-desk-new-ticket-modal,
    #done-desk-admin-modal,
    #done-desk-admin-new-ticket-modal,
    #done-desk-status-modal,
    #done-desk-sentiment-modal,
    #done-desk-team-member-modal,
    #done-desk-edit-team-member-modal {
        top: 0 !important;
        margin-top: 0 !important;
        padding-top: 0 !important;
        transform: none !important;
    }
    
    .done-desk-modal-footer {
        flex-shrink: 0;
        background: #fff;
        border-top: 1px solid #e9ecef;
        padding: 0px 10px;
        z-index: 1000;
        border-radius: 6px;
    }
    
    /* Extra Small Screen Modal Optimizations */
    @media (max-width: 480px) {
        .done-desk-modal-header {
            padding: 15px 15px 10px 15px;
        }
        
        .done-desk-modal .done-desk-modal-content {
            padding: 15px !important;
            margin-top: 75px !important;
        }
        
        .done-desk-modal-footer {
            padding: 0px 10px;
            border-radius: 6px;
        }
        
        .done-desk-modal-close {
            top: 15px;
            right: 15px;
            width: 36px;
            height: 36px;
            font-size: 16px;
        }
        
        .done-desk-ticket-header {
            gap: 12px;
        }
        
        .done-desk-ticket-number {
            font-size: 16px;
        }
        
        .done-desk-modal-tab {
            padding: 12px 15px;
            font-size: 15px;
        }
        
        .done-desk-comment-form-container {
            margin: 15px -15px 0 -15px;
            padding: 15px;
        }
        
        .done-desk-comment-form textarea {
            min-height: 80px;
            padding: 12px;
        }
        
        /* Extra Small Screen Team Modal Optimizations */
        #done-desk-team-member-modal .done-desk-modal-content,
        #done-desk-edit-team-member-modal .done-desk-modal-content {
            padding: 15px !important;
            margin-top: 75px !important;
        }
        
        #done-desk-team-member-modal .done-desk-form-group,
        #done-desk-edit-team-member-modal .done-desk-form-group {
            margin-bottom: 12px;
        }
        
        #done-desk-team-member-modal .done-desk-input,
        #done-desk-team-member-modal .done-desk-select,
        #done-desk-edit-team-member-modal .done-desk-input,
        #done-desk-edit-team-member-modal .done-desk-select {
            padding: 10px 12px;
            font-size: 16px;
        }
        
        /* Extra Small Screen Team Modal Button Styling */
        #done-desk-team-member-modal .done-desk-form-actions,
        #done-desk-edit-team-member-modal .done-desk-form-actions {
            flex-direction: column !important;
        }
        
        #done-desk-team-member-modal .done-desk-form-actions .done-desk-button,
        #done-desk-edit-team-member-modal .done-desk-form-actions .done-desk-button {
            width: 100% !important;
            margin-bottom: 10px !important;
        }
        
        #done-desk-team-member-modal .done-desk-form-actions .done-desk-button:last-child,
        #done-desk-edit-team-member-modal .done-desk-form-actions .done-desk-button:last-child {
            margin-bottom: 0 !important;
        }
    }
}

/* Mobile Touch Improvements */
.done-desk-ticket-card,
.done-desk-button,
.done-desk-nav-link,
.done-desk-modal-close {
    -webkit-tap-highlight-color: transparent;
    touch-action: manipulation;
}

/* Mobile Scroll Improvements */
.done-desk-modal-content,
.done-desk-form-container {
    -webkit-overflow-scrolling: touch;
    overscroll-behavior: contain;
}

/* Mobile Input Improvements */
.done-desk-input:focus,
.done-desk-form-control:focus,
.done-desk-select:focus {
    outline: none;
    border-color: var(--done-desk-primary-color);
    box-shadow: 0 0 0 2px color-mix(in srgb, var(--done-desk-primary-color) 20%, transparent);
}

/* Mobile Status Badge Improvements */
.done-desk-status-badge,
.done-desk-priority-badge {
    font-size: 11px;
    padding: 4px 8px;
    min-height: 24px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

/* Mobile Modal Content Optimization */
@media (max-width: 768px) {
    /* Ticket Details Layout */
    .done-desk-ticket-detail {
        padding: 0;
    }
    
    .done-desk-ticket-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 15px;
        padding: 0 0 20px 0;
    }
    
    .done-desk-ticket-number {
        font-size: 18px;
        font-weight: 600;
        color: #2c3e50;
    }
    
    .done-desk-ticket-status-update {
        width: 100%;
        justify-content: space-between;
    }
    
    .done-desk-modal-status-select {
        flex: 1;
        min-width: 0;
        margin-right: 10px;
    }
    
    /* Modal Tabs */
    .done-desk-modal-tabs {
        margin: 0 -20px 0px -20px;
        padding: 0 20px;
        border-bottom: 1px solid #e9ecef;
    }
    
    .done-desk-modal-tab {
        padding: 15px 20px;
        font-size: 16px;
        font-weight: 500;
    }
    
    /* Content Sections */
    .done-desk-description-content,
    .done-desk-admin-notes-content {
        font-size: 15px;
        line-height: 1.6;
        margin-bottom: 20px;
    }
    
    .done-desk-description-content p,
    .done-desk-admin-notes-content p {
        margin-bottom: 15px;
    }
    
    /* Comments Section */
    .done-desk-comments-section {
        margin: 0 -20px;
        padding: 0 20px;
    }
    
    .done-desk-comment {
        padding: 15px 0;
        border-bottom: 1px solid #f1f3f4;
    }
    
    .done-desk-comment:last-child {
        border-bottom: none;
    }
    
    .done-desk-comment-header {
        flex-direction: row;
        align-items: center;
        gap: 10px;
        margin-bottom: 10px;
    }
    
    .done-desk-comment-author {
        font-weight: 600;
        color: #2c3e50;
        display: flex;
        align-items: center;
        gap: 8px;
        flex-wrap: wrap;
    }
    
    .done-desk-comment-date {
        font-size: 12px;
        color: #6c757d;
    }
    
    .done-desk-comment-content {
        font-size: 14px;
        line-height: 1.5;
    }
    
    /* Comment Form */
    .done-desk-comment-form-container {
        margin: 20px -20px 0 -20px;
        padding: 20px;
        background: #f8f9fa;
        border-top: 1px solid #e9ecef;
    }
    
    .done-desk-comment-form textarea {
        min-height: 100px;
        font-size: 16px;
        padding: 15px;
    }
    
    .done-desk-comment-form .done-desk-button {
        width: 100%;
        margin-top: 15px;
    }
    
    /* Hide modal header on invite success screen - Maximum specificity to override all display: flex rules */
    #done-desk-team-member-modal:has(#done-desk-invite-success-screen:not([style*="display: none"])) .done-desk-modal-header,
    #done-desk-team-member-modal.success-screen-active .done-desk-modal-header,
    .done-desk-modal.success-screen-active .done-desk-modal-header,
    #done-desk-team-member-modal.done-desk-modal.success-screen-active .done-desk-modal-header,
    #done-desk-team-member-modal.success-screen-active .done-desk-modal-content .done-desk-modal-header {
        display: none !important;
        visibility: hidden !important;
        opacity: 0 !important;
        height: 0 !important;
        margin: 0 !important;
        padding: 0 !important;
        border: none !important;
        background: none !important;
        flex-direction: none !important;
    }
    
    /* Team member modal positioning */
    #done-desk-team-member-modal.done-desk-modal.show,
    #done-desk-edit-team-member-modal.done-desk-modal.show {
        position: fixed !important;
        top: 45px !important;
        left: 0 !important;
        width: 100% !important;
        height: 100% !important;
        background: rgba(0, 0, 0, 0.5) !important;
        z-index: 999999 !important;
        display: flex !important;
        align-items: center !important;
        justify-content: center !important;
        padding: 20px !important;
    }
    
    /* Team Modal Mobile Optimization */
    #done-desk-team-member-modal .done-desk-modal-content,
    #done-desk-edit-team-member-modal .done-desk-modal-content {
        padding: 15px !important;
        margin-top: 75px !important;
    }
    
    /* Keep first and last name fields side by side on mobile in team modals */
    #done-desk-team-member-modal .done-desk-form-row-split,
    #done-desk-edit-team-member-modal .done-desk-form-row-split {
        flex-direction: row !important;
        gap: 15px !important;
    }
    
    #done-desk-team-member-modal .done-desk-form-group,
    #done-desk-edit-team-member-modal .done-desk-form-group {
        margin-bottom: 15px;
    }
    
    #done-desk-team-member-modal .done-desk-input,
    #done-desk-team-member-modal .done-desk-select,
    #done-desk-edit-team-member-modal .done-desk-input,
    #done-desk-edit-team-member-modal .done-desk-select {
        font-size: 16px;
        padding: 12px 15px;
        margin-bottom: 0;
    }
    
    #done-desk-team-member-modal .done-desk-form-actions,
    #done-desk-edit-team-member-modal .done-desk-form-actions {
        margin-top: 20px;
        gap: 10px;
        flex-direction: column !important;
    }
    
    #done-desk-team-member-modal .done-desk-form-actions .done-desk-button,
    #done-desk-edit-team-member-modal .done-desk-form-actions .done-desk-button {
        width: 100% !important;
        margin-bottom: 10px !important;
    }
    
    #done-desk-team-member-modal .done-desk-form-actions .done-desk-button:last-child,
    #done-desk-edit-team-member-modal .done-desk-form-actions .done-desk-button:last-child {
        margin-bottom: 0 !important;
    }
    
    /* User Type Badge and Switch Account Mobile Styling */
    .done-desk-user-type-badge {
        font-size: 10px;
        padding: 3px 6px;
        margin-left: 6px;
    }
    
    .done-desk-switch-account-note {
        font-size: 11px;
        margin-top: 6px;
    }
    
    /* New Ticket Button Mobile Styling */
    .done-desk-new-ticket-modal-btn {
        width: 100% !important;
        justify-content: center !important;
    }
    
    /* Invite Team Button Mobile Styling */
    .done-desk-invite-team-section.done-desk-mobile-only {
        display: block !important;
        margin-top: 30px;
        padding: 0 !important;
    }
    
    .done-desk-invite-team-section.done-desk-mobile-only .done-desk-invite-team-btn {
        width: 100% !important;
        justify-content: center !important;
        padding: 16px 20px !important;
        font-size: 16px !important;
        font-weight: 500 !important;
        min-height: 48px !important;
        background-color: var(--done-desk-primary-color) !important;
        border-color: var(--done-desk-primary-color) !important;
        color: #fff !important;
    }
    
    /* Hide desktop button on mobile - Team Management Only */
    .done-desk-user-dashboard .done-desk-team-content .done-desk-dashboard-header .done-desk-dashboard-right,
    .done-desk-team-content .done-desk-dashboard-header .done-desk-dashboard-right,
    #top .done-desk-team-content .done-desk-dashboard-header .done-desk-dashboard-right,
    #top .done-desk-team-content .done-desk-dashboard-header .done-desk-dashboard-right .done-desk-button,
    #top .done-desk-team-content .done-desk-dashboard-header .done-desk-dashboard-right button.done-desk-button,
    #top .done-desk-team-content .done-desk-dashboard-header .done-desk-dashboard-right a.done-desk-button {
        display: none !important;
    }
    
    /* Team Management Heading Mobile Styling */
    .done-desk-dashboard-header .done-desk-dashboard-left {
        text-align: left !important;
    }
    
    .done-desk-dashboard-header .done-desk-section-title {
        text-align: left !important;
        justify-content: flex-start !important;
    }
    
    /* Mobile Edit Button - Show on Mobile, Hide Hover Button */
    .done-desk-mobile-edit-btn.done-desk-mobile-only {
        display: block !important;
    }
    
    .done-desk-team-member-actions {
        display: none !important;
    }
    
    /* Ensure team member cards have relative positioning for absolute edit button */
    .done-desk-team-member-card {
        position: relative !important;
    }
    
    /* Client Info Mobile Styling */
    .done-desk-client-info {
        position: relative !important;
    }
    
    .done-desk-client-name-section {
        flex-direction: row !important;
        align-items: center !important;
        gap: 8px !important;
    }
    
    .done-desk-user-type-badge {
        margin-left: 8px !important;
        align-self: center !important;
    }
    
    /* Switch Account Notice Mobile Positioning */
    .done-desk-switch-account-note {
        display: none !important;  /* Hide the original notice on mobile */
    }
    
    /* Mobile Switch Account Notice - Show on Mobile */
    .done-desk-mobile-switch-account-note.done-desk-mobile-only {
        display: block !important;
        margin-top: 2px !important;
        margin-bottom: 20px !important;
        text-align: right !important;
        font-size: 12px !important;
        color: #6c757d;
    }
    
    /* Remove Bottom Margin from Client Info on Mobile */
    .done-desk-form-client-info {
        margin-bottom: 0 !important;
    }
    
    /* New Ticket Button Mobile Styling - Full Width */
    #top button.done-desk-button, 
    #top a.done-desk-button {
        margin: 0 !important;
        margin-bottom: 0 !important;
        width: 100% !important;
        display: inline-block;
        padding: 7px 14px !important;
        border-radius: var(--done-desk-radius) !important;
        font-family: inherit !important;
    }
    
    /* Ticket Tabs Mobile Styling - Reduced Side Padding */
    #top .done-desk-tab-link, 
    body .done-desk-tab-link, 
    .done-desk-tabs-nav .done-desk-tab-link {
        flex: 1 !important;
        padding: 12px 5px !important;
        background: transparent !important;
        border: none !important;
        border-radius: 8px !important;
        font-size: 14px !important;
        font-weight: 500 !important;
        color: #6c757d !important;
        margin: 0 !important;
        display: flex;
        align-items: center !important;
        justify-content: center !important;
        gap: 8px !important;
        min-height: 44px !important;
        box-sizing: border-box !important;
        text-decoration: none !important;
    }
    
    /* Comment Assignee Select Mobile Styling */
    .done-desk-comment-as-select {
        min-width: 100% !important;
    }
    
    /* File Upload Display Mobile Styling */
    .done-desk-uploaded-files {
        margin-top: 12px !important;
        padding: 10px !important;
    }
    
    .done-desk-file-item {
        padding: 10px !important;
        margin-bottom: 10px !important;
    }
    
    .done-desk-file-name {
        max-width: 150px !important;
        font-size: 13px !important;
    }
    
    .done-desk-file-remove {
        width: 28px !important;
        height: 28px !important;
    }
    
    /* Mobile Switch Account Notice - Extra Small Screens */
    .done-desk-mobile-switch-account-note.done-desk-mobile-only {
        margin-top: 2px !important;
    }
    
    /* Hide Desktop Restriction Notice on Mobile */
    .done-desk-limit-notification-banner {
        display: none !important;
    }
    
    /* Mobile Optimized Restriction Notice */
    .done-desk-mobile-limit-notice {
        display: block !important;
        background: #f8f9fa;
        border: 1px solid #e9ecef;
        border-radius: 8px;
        padding: 16px;
        margin-bottom: 20px;
    }
    
    .done-desk-mobile-limit-header {
        display: flex;
        align-items: center;
        gap: 12px;
        margin-bottom: 12px;
    }
    
    .done-desk-mobile-limit-header i {
        color: var(--done-desk-primary-color);
        font-size: 20px;
        flex-shrink: 0;
    }
    
    .done-desk-mobile-limit-header h4 {
        margin: 0;
        font-size: 19px;
        line-height: 1.3;
        color: var(--done-desk-primary-color);
        font-weight: 600;
        flex: 1;
    }
    
    .done-desk-mobile-limit-notice p {
        margin: 0 0 16px 0;
        font-size: 14px;
        line-height: 1.4;
        color: #6c757d;
    }
    
    .done-desk-mobile-limit-notice .done-desk-upgrade-plan-btn {
        width: 100%;
        margin: 0;
    }
    
    /* Hide Desktop Footer on Mobile */
    .done-desk-modal-footer.done-desk-desktop-only {
        display: none !important;
    }
    
    /* Mobile Footer Layout - Show on Mobile */
    .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: flex !important;
        justify-content: space-between !important;
        align-items: flex-start !important;
        padding: 6px 10px !important;
        background: #f8f9fa;
        border-top: 1px solid #e9ecef;
        margin-top: 15px;
        border-radius: 6px;
    }
    
    /* Hide footer on comments tab in mobile view */
    .done-desk-modal-tabs:has(#tab-comments.active) .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: none !important;
    }
    
    /* Hide mobile footer when comments tab is active (same as desktop rule) */
    .done-desk-modal-footer-mobile.done-desk-hidden-for-comments {
        display: none !important;
    }
    
    /* Alternative: Hide mobile footer when comments tab is active using :has() */
    .done-desk-modal-tabs:has(#tab-comments.active) .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: none !important;
    }
    
    /* Direct approach: Hide mobile footer when comments tab is visible */
    #tab-comments.active ~ .done-desk-modal-footer-mobile.done-desk-mobile-only,
    #tab-comments.active + .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: none !important;
    }
    
    /* Force hide mobile footer on comments tab using higher specificity */
    .done-desk-modal .done-desk-modal-tabs #tab-comments.active ~ .done-desk-modal-footer-mobile.done-desk-mobile-only,
    .done-desk-modal .done-desk-modal-tabs #tab-comments.active + .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: none !important;
    }
    
    /* Mobile-specific comment count styling */
    .done-desk-comment-count {
        margin-right: 20px !important;
    }
    
    .done-desk-mobile-footer-left {
        display: flex !important;
        flex-direction: column !important;
        gap: 3px !important;
        flex: 1 !important;
        min-width: 0 !important;
    }
    
    .done-desk-mobile-author,
    .done-desk-mobile-timestamp {
        font-size: 11px !important;
        line-height: 1.3 !important;
        color: #6c757d !important;
        word-wrap: break-word !important;
    }
    
    .done-desk-mobile-author strong,
    .done-desk-mobile-timestamp strong {
        color: #495057 !important;
        font-weight: 600 !important;
    }
    
    .done-desk-mobile-footer-right {
        flex-shrink: 0 !important;
        margin-left: 12px !important;
        display: flex !important;
        align-items: flex-start !important;
    }
    
    .done-desk-mobile-delete-btn {
        font-size: 11px !important;
        color: #dc3545 !important;
        text-decoration: none !important;
        display: flex !important;
        align-items: center !important;
        gap: 3px !important;
        white-space: nowrap !important;
        border: none !important;
        background: none !important;
        padding: 2px 10px !important;
        transition: color 0.2s ease !important;
        opacity: 0.8;
    }
    
    .done-desk-mobile-delete-btn:hover {
        color: #c82333 !important;
        text-decoration: underline !important;
        opacity: 1;
    }
    
    .done-desk-mobile-delete-btn i {
        font-size: 10px !important;
        opacity: 0.7;
    }
    
    /* Modal Buttons */
    .done-desk-modal .done-desk-button {
        width: 100%;
        padding: 16px 20px;
        font-size: 16px;
        font-weight: 500;
        min-height: 48px;
        border-radius: 8px;
        margin-bottom: 10px;
    }
    
    .done-desk-modal .done-desk-button:last-child {
        margin-bottom: 0;
    }
    
    /* Modal Close Button */
    .done-desk-modal-close {
        position: absolute;
        top: 20px;
        right: 20px;
        width: 40px;
        height: 40px;
        border-radius: 50%;
        background: #f8f9fa;
        border: 1px solid #e9ecef;
        color: #6c757d;
        font-size: 18px;
        display: flex;
        align-items: center;
        justify-content: center;
        cursor: pointer;
        transition: all 0.2s ease;
        z-index: 1001;
    }
    
    /* Ensure close button is always visible and properly positioned */
    .done-desk-modal.show .done-desk-modal-close {
        position: absolute !important;
        top: 20px !important;
        right: 20px !important;
        z-index: 1002 !important;
    }
    
    .done-desk-modal-close:hover {
        background: #e9ecef;
        color: #495057;
    }
}
    
    .done-desk-modal-header {
        padding: 15px 20px;
    }
    
    .done-desk-modal-content {
        padding: 20px 15px;
    }
    
    .done-desk-modal-footer {
        padding: 0px 10px;
        border-radius: 6px;
    }
}

/* ===================================
   TICKET RESTRICTIONS
   =================================== */

.done-desk-ticket-limit-reached {
    text-align: right;
}

.done-desk-ticket-limit-reached-empty {
    text-align: center;
    margin-top: 20px;
}

.done-desk-button-disabled {
    background-color: #ccc !important;
    border-color: #ccc !important;
    color: #666 !important;
    cursor: not-allowed !important;
    opacity: 0.6;
}

.done-desk-button-disabled:hover {
    background-color: #ccc !important;
    border-color: #ccc !important;
    color: #666 !important;
    transform: none !important;
    box-shadow: none !important;
}

.done-desk-limit-message {
    margin: 8px 0 0 0;
    font-size: 13px;
    color: #d63384;
    line-height: 1.4;
    max-width: 300px;
    margin-left: auto;
}

.done-desk-limit-message-small {
    margin: 12px 0 0 0;
    font-size: 12px;
    color: #d63384;
    line-height: 1.4;
    max-width: 400px;
    margin-left: auto;
    margin-right: auto;
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .done-desk-ticket-limit-reached {
        text-align: center;
    }
    
    .done-desk-limit-message {
        margin-left: auto;
        margin-right: auto;
        text-align: center;
        max-width: 250px;
    }
}

/* Ticket Limit Notification Banner */
.done-desk-limit-notification-banner {
    background: #f8f9fa;
    border: 1px solid #e9ecef;
    border-radius: 8px;
    margin: 20px 0 30px;
    padding: 0;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
}

.done-desk-limit-notification-content {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 16px 20px;
}

.done-desk-limit-notification-icon {
    flex-shrink: 0;
    width: 40px;
    height: 40px;
    background: #f1f3f4;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.done-desk-limit-notification-icon i {
    color: var(--done-desk-primary-color, #007cba);
    font-size: 18px;
}

.done-desk-limit-notification-text {
    flex: 1;
}

.done-desk-limit-notification-text h4 {
    margin: 0 0 4px 0;
    font-size: 15px;
    font-weight: 600!important;
    color: var(--done-desk-primary-color, #007cba);
}

.done-desk-limit-notification-text p {
    margin: 0;
    font-size: 14px;
    color: #9c9c9c;
    line-height: 1.4;
    font-weight: 400;
}

.done-desk-limit-notification-action {
    flex-shrink: 0;
}

.done-desk-limit-notification-action .done-desk-button {
    background: var(--done-desk-primary-color, #007cba) !important;
    border-color: var(--done-desk-primary-color, #007cba) !important;
    color: white !important;
    font-size: 13px !important;
    padding: 8px 16px !important;
    border-radius: 6px !important;
    font-weight: 500 !important;
    transition: all 0.2s ease !important;
}

.done-desk-limit-notification-action .done-desk-button:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color, #007cba) 80%, black) !important;
    border-color: color-mix(in srgb, var(--done-desk-primary-color, #007cba) 80%, black) !important;
    transform: translateY(-1px) !important;
}

/* Responsive design for notification banner */
@media (max-width: 768px) {
    .done-desk-limit-notification-content {
        flex-direction: column;
        text-align: center;
        gap: 12px;
        padding: 16px;
    }
    
    .done-desk-limit-notification-action {
        width: 100%;
    }
    
    .done-desk-limit-notification-action .done-desk-button {
        width: 100%;
        padding: 12px 16px !important;
    }
}

/* Admin settings styles for restrictions */
/* Ticket Limits Repeater - Apple-Style Card Design */
.done-desk-ticket-limits-repeater {
    margin-top: 20px;
}

.done-desk-limits-container {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.done-desk-limit-card {
    background: #ffffff;
    border: 1px solid #e1e5e9;
    border-radius: 12px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
    transition: all 0.2s ease;
    overflow: hidden;
}

.done-desk-limit-card:hover {
    border-color: #c3c4c7;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
}

.done-desk-limit-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 20px 12px;
    border-bottom: 1px solid #f0f0f1;
    background: #fafafa;
}

.done-desk-limit-card-header h4 {
    margin: 0;
    font-size: 14px;
    font-weight: 600;
    color: #1d2327;
    letter-spacing: -0.01em;
}

.done-desk-remove-limit-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 28px;
    height: 28px;
    border: none;
    background: none;
    border-radius: 6px;
    cursor: pointer;
    color: #646970;
    transition: all 0.15s ease;
}

.done-desk-remove-limit-btn:hover {
    background: #f0f0f1;
    color: #d63638;
}

.done-desk-remove-limit-btn .dashicons {
    font-size: 16px;
    width: 16px;
    height: 16px;
}

.done-desk-limit-card-body {
    padding: 20px;
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 20px;
    align-items: end;
}

.done-desk-limit-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.done-desk-limit-field label {
    font-size: 13px;
    font-weight: 500;
    color: #1d2327;
    margin: 0;
    letter-spacing: -0.01em;
}

.done-desk-limit-field select,
.done-desk-limit-field input {
    border: 1px solid #dcdcde;
    border-radius: 6px;
    padding: 8px 12px;
    font-size: 14px;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
    background: #ffffff;
}

.done-desk-limit-field select:focus,
.done-desk-limit-field input:focus {
    border-color: var(--done-desk-primary-color, #007cba);
    box-shadow: 0 0 0 1px var(--done-desk-primary-color, #007cba);
    outline: none;
}

.done-desk-limit-field input[type="number"] {
    width: 80px;
    text-align: center;
}

.done-desk-add-limit-container {
    margin-top: 20px;
    text-align: center;
}

.done-desk-add-limit-btn {
    background: var(--done-desk-primary-color, #007cba) !important;
    border-color: var(--done-desk-primary-color, #007cba) !important;
    color: white !important;
    border-radius: 8px !important;
    padding: 10px 20px !important;
    font-weight: 500 !important;
    font-size: 14px !important;
    transition: all 0.15s ease !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1) !important;
}

.done-desk-add-limit-btn:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color, #007cba) 90%, black) !important;
    border-color: color-mix(in srgb, var(--done-desk-primary-color, #007cba) 90%, black) !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15) !important;
}

.done-desk-add-limit-btn .dashicons {
    margin-right: 6px;
}

/* Empty state */
.done-desk-limits-container:empty::after {
    content: "No limits configured yet. Click \"Add New Limit\" to get started.";
    display: block;
    text-align: center;
    padding: 40px 20px;
    color: #646970;
    font-style: italic;
    background: #f9f9f9;
    border: 2px dashed #dcdcde;
    border-radius: 12px;
    margin-bottom: 20px;
}

/* Responsive design */
@media (max-width: 768px) {
    .done-desk-limit-card-body {
        grid-template-columns: 1fr;
        gap: 16px;
    }
    
    .done-desk-limit-card-header {
        padding: 14px 16px 10px;
    }
    
    .done-desk-limit-card-body {
        padding: 16px;
    }
    
    .done-desk-limit-field input[type="number"] {
        width: 100%;
        text-align: left;
    }
}

/* Team context styling */
.done-desk-user-dashboard .done-desk-dashboard-title {
    position: relative;
}

.done-desk-user-dashboard .done-desk-dashboard-title.team-context::after {
    content: "👥";
    margin-left: 8px;
    font-size: 0.8em;
    opacity: 0.7;
}

/* Invite Team Section Desktop Styling */
.done-desk-invite-team-section {
    margin-top: 30px;
    text-align: center;
}

.done-desk-invite-team-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 12px 20px;
    font-size: 14px;
    font-weight: 600;
    min-height: 44px;
}

/* Mobile-only invite team section - hidden on desktop */
.done-desk-invite-team-section.done-desk-mobile-only {
    display: none;
}

/* Mobile Edit Button Styling - Hidden on Desktop */
.done-desk-mobile-edit-btn {
    display: none;
}

/* Modal Footer - Hide mobile version on desktop */
@media (min-width: 769px) {
    .done-desk-modal-footer-mobile.done-desk-mobile-only {
        display: none !important;
    }
}



.done-desk-mobile-edit-btn.done-desk-mobile-only {
    position: absolute;
    bottom: 15px;
    right: 15px;
    z-index: 10;
}

.done-desk-mobile-edit-button {
    background: var(--done-desk-primary-color);
    color: white;
    border: none;
    border-radius: 20px;
    padding: 8px 12px;
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 6px;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
    transition: all 0.2s ease;
}

.done-desk-mobile-edit-button:hover {
    background: color-mix(in srgb, var(--done-desk-primary-color) 85%, black);
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0,0,0,0.15);
}

.done-desk-mobile-edit-label {
    font-size: 11px;
    font-weight: 500;
}

/* Upgrade Plan Button - Primary Color with Subtle Hover */
.done-desk-upgrade-plan-btn {
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
    padding: 10px 18px !important;
    border-radius: 6px !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    cursor: pointer !important;
    transition: opacity 0.2s ease !important;
    text-decoration: none !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
    margin: 0 !important;
    outline: none !important;
    font-family: inherit !important;
    text-transform: none !important;
    letter-spacing: normal !important;
    line-height: 1.4 !important;
    box-shadow: none !important;
}

/* Subtle hover effect - just opacity change */
.done-desk-upgrade-plan-btn:hover {
    opacity: 0.9 !important;
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    transform: none !important;
    box-shadow: none !important;
}

.done-desk-upgrade-plan-btn:active {
    opacity: 0.8 !important;
}

/* High specificity overrides for theme conflicts */
#top .done-desk-upgrade-plan-btn,
body .done-desk-upgrade-plan-btn,
.done-desk-limit-notification-action .done-desk-upgrade-plan-btn {
    background: var(--done-desk-primary-color) !important;
    color: white !important;
    border: none !important;
}

/* Verification notification styles */
.done-desk-verification-notification {
    background: #fff3cd;
    border: 1px solid #ffeaa7;
    border-radius: 8px;
    padding: 12px 16px;
    margin: 16px 0;
    display: flex;
    align-items: center;
    gap: 12px;
}

.done-desk-notification-content {
    display: flex;
    flex-direction: column;
    gap: 8px;
    flex: 1;
}

.done-desk-notification-main {
    display: flex;
    align-items: center;
    justify-content: flex-start;
    gap: 8px;
}

.done-desk-notification-main i {
    color: #856404;
    font-size: 16px;
    flex-shrink: 0;
}

.done-desk-notification-text {
    color: #856404;
    font-weight: 500;
    font-size: 14px;
    flex: 1;
}

.done-desk-notification-bottom {
    display: flex;
    justify-content: space-between;
    align-items: center;
    width: 100%;
}

.done-desk-pending-email-time {
    color: #6c757d;
    font-size: 12px;
    font-style: italic;
    flex-shrink: 0;
}

.done-desk-notification-actions {
    display: flex;
    gap: 12px;
    align-items: center;
    flex-shrink: 0;
}

.done-desk-resend-link {
    background: none;
    border: none;
    color: #007cba;
    text-decoration: underline;
    cursor: pointer;
    font-size: 12px;
    padding: 0;
    margin: 0;
}

.done-desk-resend-link:hover {
    color: #005a87;
}

.done-desk-cancel-link {
    background: none;
    border: none;
    color: #dc3545;
    text-decoration: underline;
    cursor: pointer;
    font-size: 12px;
    padding: 0;
    margin: 0;
    font-weight: 500;
}

.done-desk-cancel-link:hover {
    color: #c82333;
}

/* Modal Description Styling */
.done-desk-modal-description {
    margin: 8px 0 0 0 !important;
    padding: 0 !important;
    font-size: 14px !important;
    color: #666 !important;
    line-height: 1.5 !important;
    font-weight: normal !important;
    opacity: 0.9 !important;
}

/* New Ticket Modal Help Text Styling */
.done-desk-new-ticket-modal .done-desk-help-text {
    margin-top: 8px !important;
    font-size: 13px !important;
    color: #666 !important;
    line-height: 1.4;
}

/* File Upload Display Styling */
.done-desk-uploaded-files {
    margin-top: 15px;
    border: 1px solid #e9ecef;
    border-radius: 8px;
    background: #f8f9fa;
    padding: 12px;
}

/* Hide the template file item */
#done-desk-file-item-template {
    display: none !important;
}

.done-desk-file-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px;
    background: white;
    border: 1px solid #dee2e6;
    border-radius: 6px;
    margin-bottom: 8px;
    transition: all 0.2s ease;
}

.done-desk-file-item:last-child {
    margin-bottom: 0;
}

.done-desk-file-item:hover {
    border-color: #adb5bd;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.done-desk-file-info {
    display: flex;
    align-items: center;
    gap: 10px;
    flex: 1;
}

.done-desk-file-icon {
    color: #6c757d;
    font-size: 16px;
    width: 20px;
    text-align: center;
}

.done-desk-file-name {
    font-size: 14px;
    color: #495057;
    font-weight: 500;
    word-break: break-word;
    max-width: 200px;
}

.done-desk-file-remove {
    background: #dc3545;
    color: white;
    border: none;
    border-radius: 4px;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.done-desk-file-remove:hover {
    background: #c82333;
    transform: scale(1.05);
}

.done-desk-file-remove:active {
    transform: scale(0.95);
}

/* User Type Badge Styling */
.done-desk-user-type-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 8px;
    background: var(--done-desk-primary-color);
    color: white;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-left: 8px;
    line-height: 1;
}

.done-desk-user-type-badge.team-member {
    background: #6c757d;
}

/* Client Name Section Styling */
.done-desk-client-name-section {
    display: flex;
    align-items: center;
    gap: 8px;
}

/* General client name - fallback */
.done-desk-client-name {
    font-weight: 600;
    font-size: 16px;
    color: #333;
}

/* Modal Client Company Styling */
.done-desk-modal .done-desk-client-company {
    color: #6c757d !important;
    font-weight: 500 !important;
    font-size: 13px !important;
    line-height: 1.2 !important;
    margin-top: 5px;
    display: block;
}

/* Modal Client Website Styling */
.done-desk-modal .done-desk-client-website {
    color: var(--done-desk-primary-color, #007cba) !important;
    font-weight: 400 !important;
    font-size: 12px !important;
    line-height: 1.1 !important;
    margin-top: 1px;
    display: block;
    text-decoration: none;
}

.done-desk-modal .done-desk-client-website:hover {
    text-decoration: underline;
    opacity: 0.8;
}

/* Admin Selected Customer Info - Specific Styling */
#admin-selected-customer-info .done-desk-client-details {
    line-height: 1.1 !important;
}

#admin-selected-customer-info .done-desk-client-name-section {
    line-height: 1.1 !important;
    margin-bottom: 0 !important;
}

#admin-selected-customer-info .done-desk-client-name {
    line-height: 1.1 !important;
    margin-bottom: 0 !important;
}

#admin-selected-customer-info .done-desk-client-company {
    line-height: 1.1 !important;
    margin-top: 2px !important;
    margin-bottom: 0 !important;
    display: block !important;
}

#admin-selected-customer-info .done-desk-client-website {
    line-height: 1.1 !important;
    margin-top: 1px !important;
    margin-bottom: 0 !important;
    display: block !important;
}

#admin-selected-customer-info .done-desk-client-website a {
    line-height: 1.1 !important;
    text-decoration: none !important;
}

#admin-selected-customer-info .done-desk-client-website a:hover {
    text-decoration: underline !important;
    opacity: 0.8 !important;
}

/* Text Formatting Bar */
.done-desk-formatting-bar {
    background: #ffffff;
    border: 1px solid #e1e5e9;
    border-radius: 6px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    display: flex;
    gap: 2px;
    padding: 4px;
    position: absolute;
    z-index: 1000;
}

.done-desk-format-btn {
    background: transparent;
    border: none;
    border-radius: 4px;
    color: #666;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    height: 28px;
    width: 28px;
    transition: all 0.2s ease;
}

.done-desk-format-btn:hover {
    background: #f8f9fa;
    color: var(--done-desk-primary-color, #007cba);
}

.done-desk-format-btn:active {
    background: #e9ecef;
    transform: scale(0.95);
}

.done-desk-format-btn i {
    font-size: 12px;
}

/* Comment textarea with formatting support */
.done-desk-comment-input-wrapper {
    position: relative;
}

.done-desk-comment-textarea {
    position: relative;
}

/* Styling for formatted text in comments */
.done-desk-comment-text strong,
.done-desk-comment-text b {
    font-weight: 600;
}

.done-desk-comment-text em {
    font-style: italic;
}

.done-desk-comment-text u {
    text-decoration: underline;
}

.done-desk-comment-text ul {
    margin: 8px 0;
    padding-left: 20px;
}

.done-desk-comment-text li {
    margin: 3px 0;
    list-style-type: disc;
    line-height: 1;
}

/* Minimalist branded tooltips */
.done-desk-has-tooltip {
    position: relative;
}

.done-desk-has-tooltip::after {
    content: attr(data-tooltip);
    position: absolute;
    bottom: calc(100% + 8px);
    left: 50%;
    transform: translateX(-50%);
    white-space: nowrap;
    background: #1a1a1a;
    color: #fff;
    padding: 6px 10px;
    border-radius: 6px;
    font-size: 12px;
    line-height: 1.2;
    box-shadow: 0 4px 12px rgba(0,0,0,0.15);
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.15s ease, transform 0.15s ease;
    z-index: 1000;
}

.done-desk-has-tooltip::before {
    content: '';
    position: absolute;
    bottom: calc(100% + 2px);
    left: 50%;
    transform: translateX(-50%);
    border-width: 6px;
    border-style: solid;
    border-color: #1a1a1a transparent transparent transparent;
    opacity: 0;
    transition: opacity 0.15s ease;
    z-index: 1000;
}

.done-desk-has-tooltip:hover::after,
.done-desk-has-tooltip:hover::before {
    opacity: 1;
}

/* Use primary color accent for tooltip background if set */
.done-desk-has-tooltip[data-tooltip][data-tooltip]:hover::after {
    background: var(--done-desk-tooltip-bg, #1a1a1a);
}

/* Share Code Feature - Clean, Independent Styling */
.done-desk-code-btn {
    background: #f8f9fa !important;
    border: 1px solid #d1d3d6 !important;
    color: #495057 !important;
    padding: 8px 12px !important;
    border-radius: 4px !important;
    font-size: 13px !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 6px !important;
    margin: 8px 0 !important;
    width: auto !important;
    align-self: flex-start !important;
    flex-shrink: 0 !important;
}

/* Comment submit button - now in flex actions container */
.done-desk-comment-submit-btn {
    margin: 0 !important;
}

.done-desk-code-btn:hover,
.done-desk-code-btn.active {
    background: var(--done-desk-primary-color, #007cba) !important;
    border-color: var(--done-desk-primary-color, #007cba) !important;
    color: #ffffff !important;
}

.done-desk-code-btn i {
    font-size: 14px !important;
}

.done-desk-code-section {
    background: #f8f9fa !important;
    border: 1px solid #e1e4e7 !important;
    border-radius: 6px !important;
    margin: 8px 0 !important;
    padding: 0 !important;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif !important;
}

.done-desk-code-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 12px 16px !important;
    background: #f8f9fa !important;
    border-bottom: 1px solid #e1e4e7 !important;
    border-radius: 6px 6px 0 0 !important;
}

.done-desk-code-label {
    font-size: 14px !important;
    font-weight: 600 !important;
    color: #2c3e50 !important;
    margin: 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.done-desk-code-label i {
    font-size: 16px !important;
    color: var(--done-desk-primary-color, #007cba) !important;
}

.done-desk-code-close-btn {
    background: none !important;
    border: none !important;
    color: #6c757d !important;
    cursor: pointer !important;
    padding: 4px !important;
    font-size: 16px !important;
    line-height: 1 !important;
    border-radius: 4px !important;
    transition: all 0.2s ease !important;
}

.done-desk-code-close-btn:hover {
    background: #f1f3f4 !important;
    color: #495057 !important;
}

.done-desk-code-input {
    width: 100% !important;
    padding: 12px 16px !important;
    border: none !important;
    border-radius: 0 0 6px 6px !important;
    font-family: "SF Mono", Monaco, "Cascadia Code", "Roboto Mono", Consolas, "Courier New", monospace !important;
    font-size: 13px !important;
    line-height: 1.5 !important;
    background: #ffffff !important;
    color: #2c3e50 !important;
    resize: vertical !important;
    min-height: 120px !important;
    box-sizing: border-box !important;
}

.done-desk-code-input:focus {
    outline: none !important;
    box-shadow: inset 0 0 0 2px var(--done-desk-primary-color, #007cba) !important;
}

/* Code Block Display */
.done-desk-code-block {
    margin: 16px 0 !important;
    border: 1px solid #e1e4e7 !important;
    border-radius: 6px !important;
    background: #f8f9fa !important;
    overflow: hidden !important;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif !important;
}

.done-desk-code-block .done-desk-code-header {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 10px 16px !important;
    background: #f8f9fa !important;
    border-bottom: 1px solid #e1e4e7 !important;
    border-radius: 6px 6px 0 0 !important;
}

.done-desk-code-language-label {
    font-size: 12px !important;
    font-weight: 600 !important;
    color: #6c757d !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
}

.done-desk-code-language-label i {
    font-size: 13px !important;
    color: var(--done-desk-primary-color, #007cba) !important;
}

.done-desk-code-copy-btn {
    background: none !important;
    border: 1px solid #d1d3d6 !important;
    color: #6c757d !important;
    padding: 6px 10px !important;
    border-radius: 4px !important;
    font-size: 12px !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    display: flex !important;
    align-items: center !important;
    gap: 5px !important;
}

.done-desk-code-copy-btn:hover {
    background: var(--done-desk-primary-color, #007cba) !important;
    border-color: var(--done-desk-primary-color, #007cba) !important;
    color: #ffffff !important;
}

.done-desk-code-copy-btn i {
    font-size: 11px !important;
}

.done-desk-code-content {
    margin: 0 !important;
    padding: 16px !important;
    background: #ffffff !important;
    overflow-x: auto !important;
    border-radius: 0 0 6px 6px !important;
}

.done-desk-code-content code {
    display: block !important;
    font-family: "SF Mono", Monaco, "Cascadia Code", "Roboto Mono", Consolas, "Courier New", monospace !important;
    font-size: 13px !important;
    line-height: 1.5 !important;
    color: #2c3e50 !important;
    background: transparent !important;
    padding: 0 !important;
    margin: 0 !important;
    white-space: pre-wrap !important;
    word-break: break-all !important;
    word-wrap: break-word !important;
    tab-size: 4 !important;
}

/* Make company name display inline with proper font size - Modal (but not in tables) */
.done-desk-modal .done-desk-client-company:not(td),
.done-desk-modal .done-desk-client-company a {
    font-size: 13px !important;
    display: inline !important;
    margin: 0 !important;
    color: #6c757d !important;
}

/* Table cells should use table-cell display */
.done-desk-modal td.done-desk-client-company {
    display: table-cell !important;
    font-size: 14px !important;
    color: #333 !important;
}

/* Switch Account Notice - Bottom Right Positioning */
.done-desk-switch-account-note {
    position: absolute;
    bottom: 15px;
    right: 15px;
    font-size: 12px;
    color: #6c757d;
    display: flex;
    align-items: center;
    gap: 4px;
    z-index: 10;
}

/* Switch Account Note Styling */
.done-desk-switch-account-note {
    margin-top: 8px;
    font-size: 12px;
    color: #6c757d;
    display: flex;
    align-items: center;
    gap: 4px;
    bottom: 2px;
    right: 8px;
}

/* Client Info Container - Relative Positioning for Switch Account Notice */
.done-desk-client-info {
    position: relative;
}

/* Mobile Switch Account Notice - Hidden on Desktop */
.done-desk-mobile-switch-account-note {
    display: none !important;
}

/* Admin Modal Customer Dropdown Spinner */
.done-desk-select-wrapper {
    position: relative;
    display: inline-block;
    width: 100%;
}

.done-desk-select-spinner {
    position: absolute;
    right: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: #007cba;
    font-size: 14px;
    pointer-events: none;
    z-index: 2;
}

.done-desk-select-spinner i {
    animation: spin 1s linear infinite;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* Mobile Restriction Notice - Hidden on Desktop */
.done-desk-mobile-limit-notice {
    display: none;
}

.done-desk-switch-account-link {
    color: var(--done-desk-primary-color);
    text-decoration: none;
    font-weight: 500;
    cursor: pointer;
    transition: opacity 0.2s ease;
}

.done-desk-switch-account-link:hover {
    opacity: 0.8;
    text-decoration: underline;
}

/* Client Management Dashboard Styles */
.done-desk-admin-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: var(--done-desk-spacing);
}

.done-desk-admin-header {
    margin-bottom: var(--done-desk-spacing);
}

.done-desk-admin-header h2 {
    margin: 0;
    color: var(--done-desk-text-color);
    font-size: 28px;
    font-weight: 600;
}

/* Admin Overview Stats */
.done-desk-admin-overview {
    margin: var(--done-desk-spacing) 0;
}

.done-desk-stats {
    display: flex;
    gap: 15px;
    flex-wrap: wrap;
    margin-bottom: var(--done-desk-spacing);
}

.done-desk-stat-item {
    background: var(--done-desk-white);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    padding: 0;
    box-shadow: var(--done-desk-shadow);
    transition: all 0.3s ease;
    min-width: 140px;
    flex: 1;
}

.done-desk-stat-item:hover {
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.done-desk-stat-item a {
    display: block;
    padding: 20px;
    text-decoration: none;
    color: inherit;
    text-align: center;
}

.done-desk-stat-item a:hover,
.done-desk-stat-item a:focus {
    text-decoration: none;
    color: inherit;
}

.done-desk-stat-item .count {
    display: block;
    font-size: 28px;
    font-weight: bold;
    color: var(--done-desk-primary-color);
    line-height: 1;
    margin-bottom: 5px;
}

.done-desk-stat-item .label {
    display: block;
    font-size: 12px;
    color: #666;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 500;
}

/* Admin Filters */
.done-desk-admin-filters {
    background: var(--done-desk-white);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    padding: 15px;
    margin-bottom: var(--done-desk-spacing);
}

.done-desk-search-box {
    display: flex;
    align-items: center;
    gap: 10px;
}

.done-desk-search-box input[type="text"] {
    flex: 1;
    padding: 10px 12px;
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    font-size: 14px;
}

.done-desk-search-box input[type="text"]:focus {
    outline: none;
    border-color: var(--done-desk-primary-color);
    box-shadow: 0 0 0 2px rgba(0, 124, 186, 0.1);
}

/* Admin Tabs */
.done-desk-admin-tabs {
    background: var(--done-desk-white);
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    overflow: hidden;
    box-shadow: var(--done-desk-shadow);
}

.done-desk-tab-nav {
display: flex;
background: transparent;
border-bottom: 1px solid var(--done-desk-border-color);
}

.done-desk-tab-link,
.done-desk-client-tab-link {
    flex: 1;
    padding: 15px 20px;
    text-decoration: none;
    color: #666;
    font-weight: 500;
    text-align: center;
    border-right: 1px solid var(--done-desk-border-color);
    transition: all 0.3s ease;
    position: relative;
}

.done-desk-tab-link:last-child,
.done-desk-client-tab-link:last-child {
    border-right: none;
}

.done-desk-tab-link:hover,
.done-desk-client-tab-link:hover {
    background: #e9ecef;
    color: var(--done-desk-text-color);
    text-decoration: none;
}

.done-desk-tab-link.active,
.done-desk-client-tab-link.active {
    background: var(--done-desk-white);
    color: var(--done-desk-primary-color);
    border-bottom: 2px solid var(--done-desk-primary-color);
}

.done-desk-tab-count {
    background: #e9ecef;
    color: #495057;
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    margin-left: 8px;
}

.done-desk-client-tab-link.active .done-desk-tab-count {
    background: var(--done-desk-primary-color);
    color: var(--done-desk-white);
}

.done-desk-tab-content {
    padding: 0;
}

.done-desk-tab-pane {
    display: none;
    padding: 0;
}

.done-desk-tab-pane.active {
    display: block;
}

/* Client Management Table */
.done-desk-clients-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--done-desk-white);
}

.done-desk-clients-table th {
    background: #f8f9fa;
    padding: 15px 12px;
    text-align: left;
    font-weight: 600;
    color: var(--done-desk-text-color);
    border-bottom: 2px solid #e9ecef;
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.done-desk-clients-table td {
    padding: 15px 12px;
    border-bottom: 1px solid #e9ecef;
    vertical-align: middle;
}

.done-desk-client-row {
    cursor: pointer;
    transition: background-color 0.2s ease;
}

.done-desk-client-row:hover {
    background-color: #f8f9fa;
}

.done-desk-client-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.done-desk-client-avatar-small {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid #e9ecef;
}

.done-desk-client-email {
    color: #666;
    font-size: 12px;
}

.done-desk-no-data {
    color: #999;
    font-style: italic;
}

.done-desk-ticket-count {
    background: #e9ecef;
    color: #495057;
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 600;
}

/* Remove pill styling when used in table cells */
.done-desk-feedback-table td.done-desk-ticket-count {
    background: none;
    padding: 0;
    border-radius: 0;
    font-size: inherit;
    font-weight: inherit;
    color: inherit;
}

.done-desk-sentiment {
    display: flex;
    align-items: center;
    gap: 8px;
}

.done-desk-rating {
    font-weight: 600;
    color: var(--done-desk-text-color);
    font-size: 13px;
}

.done-desk-stars {
    display: flex;
    gap: 2px;
}

.done-desk-stars .star {
    color: #ddd;
    font-size: 14px;
    transition: color 0.2s ease;
}

.done-desk-stars .star.filled {
    color: #ffc107;
}

.done-desk-no-clients {
    text-align: center;
    padding: 40px 20px;
    color: #666;
}

.done-desk-no-clients p {
    margin: 0;
    font-size: 16px;
}

/* Client Subscription Status Badges */
.done-desk-client-status-badge {
    display: inline-block !important;
    padding: 4px 8px !important;
    border-radius: 4px !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    line-height: 1.2 !important;
    border: none !important;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1) !important;
}

.done-desk-client-status-active {
    background: var(--done-desk-primary-color) !important;
    color: #ffffff !important;
}

.done-desk-client-status-inactive {
    background: #6c757d !important;
    color: #ffffff !important;
}

/* Ensure active status uses primary color with higher specificity */
.done-desk-client-status-badge.done-desk-client-status-active {
    background: var(--done-desk-primary-color) !important;
    color: #ffffff !important;
}

.done-desk-client-status-badge.done-desk-client-status-overdue {
    background: #ffc107 !important;
    color: #856404 !important;
}

.done-desk-client-status-badge.done-desk-client-status-inactive {
    background: #6c757d !important;
    color: #ffffff !important;
}


/* Last Login Display */
.done-desk-last-login {
    font-size: 13px;
    color: #666;
    font-style: italic;
}

.done-desk-last-login:contains("Just now") {
    color: var(--done-desk-primary-color);
    font-weight: 600;
    font-style: normal;
}

/* Client Details Modal */
.done-desk-client-detail-modal {
    padding: 0;
}

.done-desk-client-header {
    display: flex;
    align-items: center;
    gap: 20px;
    padding: 20px;
    background: #f8f9fa;
    border-bottom: 1px solid #e9ecef;
    margin: -20px -20px 20px -20px;
}

/* Modal view client avatar - compact size for modals */
.done-desk-modal .done-desk-client-avatar {
    flex-shrink: 0;
}

.done-desk-modal .done-desk-client-avatar img {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid var(--done-desk-white);
    box-shadow: var(--done-desk-shadow);
}

/* Client card avatars - larger size for card views */
.done-desk-clients-cards .done-desk-client-card-avatar {
    width: 90px;
    height: 90px;
    border-radius: 50%;
    border: 3px solid #f8f9fa;
    object-fit: cover;
}

.done-desk-client-info h3 {
    margin: 0 0 5px 0;
    font-size: 24px;
    color: var(--done-desk-text-color);
}

/* Modal client company - alternative styling (overridden by more specific rule above) */
.done-desk-modal .done-desk-client-company {
    margin: 0 0 10px 0;
    color: #666;
    font-size: 16px;
}

.done-desk-client-stats {
    display: flex;
    gap: 15px;
}

.done-desk-client-stats .done-desk-stat {
    background: #e9ecef;
    color: #495057;
    padding: 6px 12px;
    border-radius: 16px;
    font-size: 12px;
    font-weight: 600;
}

.done-desk-client-form {
    padding: 0;
}

.done-desk-client-form .done-desk-form-row {
    display: flex;
    gap: 15px;
}

.done-desk-client-form .done-desk-form-row .done-desk-form-group {
    flex: 1;
}

.done-desk-client-form .done-desk-form-group {
    margin-bottom: 20px;
}

.done-desk-client-form label {
    display: block;
    margin-bottom: 5px;
    font-weight: 600;
    color: var(--done-desk-text-color);
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.done-desk-client-form input[type="text"],
.done-desk-client-form input[type="email"],
.done-desk-client-form input[type="url"],
.done-desk-client-form input[type="tel"] {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--done-desk-border-color);
    border-radius: var(--done-desk-radius);
    font-size: 14px;
    transition: border-color 0.2s ease;
    box-sizing: border-box;
}

.done-desk-client-form input[type="text"]:focus,
.done-desk-client-form input[type="email"]:focus,
.done-desk-client-form input[type="url"]:focus,
.done-desk-client-form input[type="tel"]:focus {
    outline: none;
    border-color: var(--done-desk-primary-color);
    box-shadow: 0 0 0 2px rgba(0, 124, 186, 0.1);
}

.done-desk-client-form input[readonly] {
    background-color: #f8f9fa;
    color: #666;
}

.done-desk-client-form small {
    display: block;
    margin-top: 5px;
    color: #666;
    font-size: 12px;
}

.done-desk-form-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 30px;
    padding-top: 20px;
    border-top: 1px solid #e9ecef;
}

/* Responsive Design for Client Management */
@media (max-width: 768px) {
    .done-desk-stats {
        flex-direction: column;
        gap: 10px;
    }
    
    .done-desk-stat-item {
        min-width: auto;
    }
    
    .done-desk-search-box {
        flex-direction: column;
        align-items: stretch;
        gap: 10px;
    }
    
    .done-desk-tab-nav {
        flex-direction: column;
    }
    
    .done-desk-tab-link,
    .done-desk-client-tab-link {
        border-right: none;
        border-bottom: 1px solid var(--done-desk-border-color);
    }
    
    .done-desk-tab-link:last-child,
    .done-desk-client-tab-link:last-child {
        border-bottom: none;
    }
    
    .done-desk-client-header {
        flex-direction: column;
        text-align: center;
        gap: 15px;
    }
    
    .done-desk-client-stats {
        justify-content: center;
    }
    
    .done-desk-client-form .done-desk-form-row {
        flex-direction: column;
        gap: 0;
    }
    
    .done-desk-form-actions {
        flex-direction: column;
    }
    
    .done-desk-clients-table {
        font-size: 12px;
    }
    
    .done-desk-clients-table th,
    .done-desk-clients-table td {
        padding: 10px 8px;
    }
    
    .done-desk-client-info {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }
    
    .done-desk-client-avatar-small {
        width: 32px;
        height: 32px;
    }
}

/* ========================================
   Customer Search Interface Styles
   ======================================== */

.done-desk-customer-search-wrapper {
    position: relative;
    width: 100%;
}

.done-desk-search-input-group {
    position: relative;
    display: flex;
    align-items: center;
}

.done-desk-search-input {
    width: 100%;
    padding: 12px 40px 12px 16px;
    border: 2px solid var(--done-desk-border-color);
    border-radius: 8px;
    font-size: 16px;
    line-height: 1.5;
    background: var(--done-desk-white);
    color: var(--done-desk-text-color);
    transition: all 0.3s ease;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.done-desk-search-input:focus {
    outline: none;
    border-color: var(--done-desk-primary-color);
    box-shadow: 0 0 0 3px rgba(0, 124, 186, 0.1);
}

.done-desk-search-input::placeholder {
    color: #6c757d;
    font-weight: 400;
}

.done-desk-search-spinner {
    position: absolute;
    right: 40px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--done-desk-primary-color);
    font-size: 16px;
}

.done-desk-search-clear {
    position: absolute;
    right: 12px;
    top: 50%;
    transform: translateY(-50%);
    background: none;
    border: none;
    color: #6c757d;
    cursor: pointer;
    padding: 4px;
    border-radius: 4px;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
}

.done-desk-search-clear:hover {
    background: #f8f9fa;
    color: var(--done-desk-text-color);
}

.done-desk-search-results {
    position: absolute;
    top: 100%;
    left: 0;
    right: 0;
    background: var(--done-desk-white);
    border: 2px solid var(--done-desk-border-color);
    border-top: none;
    border-radius: 0 0 8px 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    max-height: 300px;
    overflow-y: auto;
    z-index: 1000;
    margin-top: -2px;
}

.done-desk-search-result-item {
    padding: 12px 16px;
    cursor: pointer;
    border-bottom: 1px solid #f8f9fa;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    gap: 12px;
}

.done-desk-search-result-item:last-child {
    border-bottom: none;
}

.done-desk-search-result-item:hover,
.done-desk-search-result-item.highlighted {
    background: #f8f9fa;
}

.done-desk-search-result-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid #f8f9fa;
    flex-shrink: 0;
}

.done-desk-search-result-info {
    flex: 1;
    min-width: 0;
}

.done-desk-search-result-name {
    font-weight: 600;
    color: var(--done-desk-text-color);
    margin: 0 0 2px 0;
    font-size: 14px;
    line-height: 1.3;
}

.done-desk-search-result-company {
    color: #6c757d;
    font-size: 13px;
    margin: 0 0 2px 0;
    line-height: 1.3;
}

.done-desk-search-result-email {
    color: #6c757d;
    font-size: 12px;
    margin: 0 0 2px 0;
    line-height: 1.3;
}

.done-desk-search-result-website {
    color: var(--done-desk-primary-color);
    font-size: 11px;
    margin: 0;
    line-height: 1.3;
    font-weight: 500;
}

.done-desk-search-result-type {
    background: var(--done-desk-primary-color) !important;
    color: var(--done-desk-white);
    padding: 4px 6px;
    border-radius: 12px;
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    flex-shrink: 0;
    line-height: 1.2;
}

.done-desk-search-result-type.team-member {
    background: #28a745 !important;
}

.done-desk-search-no-results {
    padding: 20px 16px;
    text-align: center;
    color: #6c757d;
    font-style: italic;
}

.done-desk-search-loading {
    padding: 20px 16px;
    text-align: center;
    color: var(--done-desk-primary-color);
}

.done-desk-search-loading i {
    margin-right: 8px;
}

/* Mobile responsiveness for search */
@media (max-width: 768px) {
    .done-desk-search-results {
        max-height: 250px;
    }
    
    .done-desk-search-result-item {
        padding: 10px 12px;
    }
    
    .done-desk-search-result-avatar {
        width: 28px;
        height: 28px;
    }
    
    .done-desk-search-result-name {
        font-size: 13px;
    }
    
    .done-desk-search-result-company {
        font-size: 12px;
    }
    
    .done-desk-search-result-email {
        font-size: 11px;
    }
    
    .done-desk-search-result-website {
        font-size: 10px;
    }
    
    .done-desk-search-result-type {
        font-size: 9px;
        padding: 4px 4px;
    }
}

/* International Telephone Input Styling */
.done-desk-modal .iti {
    width: 100% !important;
    display: flex !important;
    position: relative;
    align-items: stretch;
}

.done-desk-modal .iti__country-list {
    z-index: 999999;
    max-height: 200px;
    overflow-y: auto;
    border: 1px solid var(--done-desk-border-color, #e1e5e9);
    border-radius: 4px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    background-color: var(--done-desk-bg-color, #ffffff);
}

.done-desk-modal .iti__flag-container {
    position: static !important;
    flex-shrink: 0;
}

.done-desk-modal .iti__selected-flag {
    background-color: var(--done-desk-bg-color, #ffffff) !important;
    border: 1px solid var(--done-desk-border-color, #e1e5e9) !important;
    border-right: none !important;
    border-radius: 4px 0 0 4px !important;
    padding: 0 8px !important;
    height: 40px !important;
    display: flex !important;
    align-items: center !important;
    min-width: 52px !important;
    box-sizing: border-box !important;
    margin-top: -1px;
}

.done-desk-modal .iti__selected-flag:hover {
    background-color: var(--done-desk-hover-bg, #f8f9fa) !important;
}

.done-desk-modal .iti input[type="tel"] {
    border-radius: 0 4px 4px 0 !important;
    border-left: none !important;
    padding-left: 8px !important;
    height: 40px !important;
    font-size: 14px !important;
    border: 1px solid var(--done-desk-border-color, #e1e5e9) !important;
    background-color: var(--done-desk-bg-color, #ffffff) !important;
    color: var(--done-desk-text-color, #333333) !important;
    font-family: inherit !important;
    box-sizing: border-box !important;
    flex: 1 !important;
    min-width: 0 !important;
    margin: 0 !important;
}

.done-desk-modal .iti input[type="tel"]:focus {
    border-color: var(--done-desk-primary-color, #007cba) !important;
    outline: none !important;
    box-shadow: 0 0 0 2px rgba(0, 124, 186, 0.1) !important;
}

.done-desk-modal .iti__country-name {
    color: var(--done-desk-text-color, #333333);
    font-size: 14px;
}

.done-desk-modal .iti__dial-code {
    color: var(--done-desk-secondary-text, #666666);
    font-size: 14px;
}

.done-desk-modal .iti__country-list .iti__country {
    padding: 8px 12px;
    cursor: pointer;
    border-bottom: 1px solid var(--done-desk-border-color, #e1e5e9);
}

.done-desk-modal .iti__country-list .iti__country:hover {
    background-color: var(--done-desk-primary-color, #007cba);
    color: white;
}

.done-desk-modal .iti__country-list .iti__country.iti__highlight {
    background-color: var(--done-desk-primary-color, #007cba);
    color: white;
}

.done-desk-modal .iti__arrow {
    border-left: 4px solid transparent;
    border-right: 4px solid transparent;
    border-top: 4px solid var(--done-desk-text-color, #333333);
    margin-left: 4px;
}

/* Ensure phone input fields work well in stacked layout */
.done-desk-edit-form-field .iti {
    width: 100% !important;
    display: flex !important;
    align-items: stretch;
}

.done-desk-edit-form-field .iti input[type="tel"] {
    width: auto !important;
    flex: 1 !important;
    min-width: 0 !important;
}

.done-desk-edit-form-field .iti__flag-container {
    flex-shrink: 0;
}

/* Override any conflicting styles from the library */
.done-desk-modal .iti * {
    box-sizing: border-box !important;
}

/* Ensure proper height consistency */
.done-desk-modal .iti,
.done-desk-modal .iti__selected-flag,
.done-desk-modal .iti input[type="tel"] {
    height: 40px !important;
}

/* Fix any positioning issues */
.done-desk-modal .iti__flag-container {
    top: 0 !important;
    bottom: 0 !important;
    left: 0 !important;
}

/* Ensure flags are properly displayed */
.done-desk-modal .iti__flag {
    background-image: url('https://cdn.jsdelivr.net/npm/intl-tel-input@18.2.1/build/img/flags.png') !important;
    width: 20px !important;
}

/* Force flag visibility on load */
.done-desk-modal .iti__selected-flag .iti__flag {
    display: block !important;
    visibility: visible !important;
    opacity: 1 !important;
}

/* Ensure proper spacing in stacked layout */
.done-desk-edit-form-field {
    margin-bottom: 20px;
}

.done-desk-edit-form-field:last-of-type {
    margin-bottom: 0;
}

/* Ensure upload button in edit profile modal has correct gap */
#done-desk-edit-profile-modal .done-desk-upload-avatar-btn {
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 8px 16px !important;
    font-size: 14px !important;
}

#done-desk-edit-profile-modal .done-desk-form-row-split {
    margin-bottom: 0 !important;
}

/* Email verification status badges */
.done-desk-verification-badge {
    display: inline-block !important;
    padding: 4px 8px !important;
    border-radius: 4px !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    line-height: 1.2 !important;
    border: none !important;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1) !important;
}

.done-desk-verification-badge.done-desk-verified {
    background: #28a745 !important;
    color: #ffffff !important;
}

.done-desk-verification-badge.done-desk-unverified {
    background: #ffc107 !important;
    color: #212529 !important;
}

.done-desk-verification-badge.done-desk-pending-email {
    background: #17a2b8 !important;
    color: #ffffff !important;
}

